FAQ-ID：1064
Just like a real company, everybody all plays a different role to work and grow together, this concept is the same in WorkDo.

There are 3 key roles in a WorkDo workplace, and they are member, admin and owner, each with a different purpose and role to play to facilitate the running of the company.

Furthermore, with each tool, there are team members that are responsible for maintaining the settings and records other than using it, so each tool also has a tool role that limits team members’ permissions on what they can do with each tool.（Know more!）

Now let have a closer look at each of the 3 roles in WorkDo!

1 │ Member

1. Employees │
   • Join, leave workplaces, groups: Join workplaces, create groups, join public groups, leave groups, add buddies, join WorkDo network and use private space.
   • Feature shortcuts: View all posts on the wall, personal dashboard.
   • Use collaboration tools: Post announcements, create events, track task progresses, share files, vote, chat and use group calls.
   • Activate advanced tools: Eform application, track eform progresses.
   • Account and notification settings: Change notification setting, use federated login, subscribe to an external calendar,  set user DO-ID and change user password.
2. Managers │ When members are assigned as managers with the HR tool, they hold the responsibility of signing off on various approvals and eforms and are allowed to view certain team and workplace data.

2 │ Admin

An admin is responsible for managing the settings of the workplace, group or between buddies. Each level could have more than one admins and they can do everything a member can on top of…

1. Deleting or editing posts.
2. Deleting comments.
3. Managing members, including inviting, approving, removing members from workplaces and groups, whether to allow members to invite other people , block members, as well as employee termination settings.
4. Level Management
   • Workplace Settings – Maintain company information, admin management, set wall post permission, set special notifications, manage employee profile information, group creation permission, payment information(send payment, set billing information and credit card information), set company email domain, insert APIs (available in the web version), etc. It is recommended to have your HR staff and/or IT staff to take on the admin roles.
   • Group Settings – Add admins set group privacy, invite members, remove members and set notifications.
   • Buddy Settings – Set buddy information (for personal reference only).
5. Activate or deactivate advanced tools and set tool roles

3 │ Owner

The owner of the workplace or group, the owner has the higheat authorization. The owner can also…

1. Transfer ownership to to aother admin,
2. Delete the workplace or group.

FAQ-ID：1065
The admins is present in workplaces, groups or between buddies, the function of their role is to maintain the settings and permissions of each level.

The “Manage Admin” option is an important setting when onboarding WorkDo, please select the persons responsible for maintaining the workplace settings.

Plan： All palns

Permission： Member    Admin    Owner

Interface： App    Web

FAQ-ID：1116
The biggest difference between a level admin and a tool admin is that one has control over the entire level’s settings and the other only has control over the settings and data of a particular tool. Let’s put it this way…

• Scenario 1 │ Mike is the IT Technician who is responsible for maintaining the overall settings of the workplace in WorkDo, but he should have access to employees’ profiles. What’s his role?
• Scenario 2 │ Richard is the head of the company and is the workplace admin in WorkDo, so how come he can’t view the employee profiles and their leave records?

The two scenarios represent a common misconception of authority and access control. Which is why WorkDo intend to separate the administrators and managers to satisfy different types of data management.
 

│ Admin Permissions（WorkDo Quick Start Settings） │

1 │ Level Admins

Much like a real company is run by executives, managers and employees, WorkDo reflect these roles as members, admins and owners. （Click to learn more）

2 │ Tool Admins

Of course, there is a lot to running a company, different departments are in charge of different data and files. For example, the HR, Accounting and Marketing departments don’t exchange information. And it is with this mindset, WorkDo also designed different roles for different tools, and each role is only privy to what is allowed for that role. （Click to learn more）

FAQ-ID：1048
If you think WorkDo is another run-of-the-mill messenger app, it can’t be further from the truth! WorkDo is far more powerful than that! We’ll explain further.

1. What’s the difference in terms of workplace and groups in WorkDo? How is WorkDo better than conventional messengers?
2. When should I create groups?
3. How do I create groups?

1 │ Workplace or groups?

Workplace is the highest level in WorkDo, and it comprises every member in the workplace, so if there are company-wide tasks or discussions, we recommend you stick to the workplace, otherwise, you could create groups based on departments, projects, topics for dedicated purposes.

With the kind of flexibility WorkDo provides, focused conversations and information compartmentalization are sure to follow.

Pros in Group ：

• • Engaged Conversation
    Unlike other messengers, you could create groups for topic-oriented discussions, keep everyone in the loop, and most importantly, cut down your decision-making time.
  • Reduced Interferences & Focused Effort
    Think of it this way, in principle, anything posted in the workplace is viewable by everyone, thus, a group becomes an independent workspace and only group members are notified when things happening are pertaining to the group. This effectively reduces workplace interferences and allows members to stay focused on the tasks at hand.

    Example

    In a team of 30 members, Group A has 7 people. You will only receive notifications from Group A if you are part of the group. You will not be notified about anything in this group even if you are the workplace creator or admin.

• Collaboration Tools for Improved Efficiency
  Tools such as Tasks, Events, Notes, Polls, etc. are designed to help your team track project progress, focus effort and improve communication  with different groups and channels.

2 │ Can I Create Groups?

If the workplace admins allow members to create groups, memebr are able to freely create groups upon joining the workplace.

3 │ Create Groups

If permission allows, you are free to create groups based on teams, departments, projects or any topics you wish to enhance your team communication.

FAQ-ID：1050
Joining the right groups not only improves your collaboration effort but also helps you assimilate into the company culture. Wanna know what public groups in the workplace you can join? Find out now!

Click the Public Groups on the Workplace page and you will find all the public groups available to join.

FAQ-ID：1064
Just like a real company, everybody all plays a different role to work and grow together, this concept is the same in WorkDo.

There are 3 key roles in a WorkDo workplace, and they are member, admin and owner, each with a different purpose and role to play to facilitate the running of the company.

Furthermore, with each tool, there are team members that are responsible for maintaining the settings and records other than using it, so each tool also has a tool role that limits team members’ permissions on what they can do with each tool.（Know more!）

Now let have a closer look at each of the 3 roles in WorkDo!

1 │ Member

1. Employees │
   • Join, leave workplaces, groups: Join workplaces, create groups, join public groups, leave groups, add buddies, join WorkDo network and use private space.
   • Feature shortcuts: View all posts on the wall, personal dashboard.
   • Use collaboration tools: Post announcements, create events, track task progresses, share files, vote, chat and use group calls.
   • Activate advanced tools: Eform application, track eform progresses.
   • Account and notification settings: Change notification setting, use federated login, subscribe to an external calendar,  set user DO-ID and change user password.
2. Managers │ When members are assigned as managers with the HR tool, they hold the responsibility of signing off on various approvals and eforms and are allowed to view certain team and workplace data.

2 │ Admin

An admin is responsible for managing the settings of the workplace, group or between buddies. Each level could have more than one admins and they can do everything a member can on top of…

1. Deleting or editing posts.
2. Deleting comments.
3. Managing members, including inviting, approving, removing members from workplaces and groups, whether to allow members to invite other people , block members, as well as employee termination settings.
4. Level Management
   • Workplace Settings – Maintain company information, admin management, set wall post permission, set special notifications, manage employee profile information, group creation permission, payment information(send payment, set billing information and credit card information), set company email domain, insert APIs (available in the web version), etc. It is recommended to have your HR staff and/or IT staff to take on the admin roles.
   • Group Settings – Add admins set group privacy, invite members, remove members and set notifications.
   • Buddy Settings – Set buddy information (for personal reference only).
5. Activate or deactivate advanced tools and set tool roles

3 │ Owner

The owner of the workplace or group, the owner has the higheat authorization. The owner can also…

1. Transfer ownership to to aother admin,
2. Delete the workplace or group.

FAQ-ID：1065
The admins is present in workplaces, groups or between buddies, the function of their role is to maintain the settings and permissions of each level.

The “Manage Admin” option is an important setting when onboarding WorkDo, please select the persons responsible for maintaining the workplace settings.

Plan： All palns

Permission： Member    Admin    Owner

Interface： App    Web

FAQ-ID：1116
The biggest difference between a level admin and a tool admin is that one has control over the entire level’s settings and the other only has control over the settings and data of a particular tool. Let’s put it this way…

• Scenario 1 │ Mike is the IT Technician who is responsible for maintaining the overall settings of the workplace in WorkDo, but he should have access to employees’ profiles. What’s his role?
• Scenario 2 │ Richard is the head of the company and is the workplace admin in WorkDo, so how come he can’t view the employee profiles and their leave records?

The two scenarios represent a common misconception of authority and access control. Which is why WorkDo intend to separate the administrators and managers to satisfy different types of data management.
 

│ Admin Permissions（WorkDo Quick Start Settings） │

1 │ Level Admins

Much like a real company is run by executives, managers and employees, WorkDo reflect these roles as members, admins and owners. （Click to learn more）

2 │ Tool Admins

Of course, there is a lot to running a company, different departments are in charge of different data and files. For example, the HR, Accounting and Marketing departments don’t exchange information. And it is with this mindset, WorkDo also designed different roles for different tools, and each role is only privy to what is allowed for that role. （Click to learn more）

FAQ-ID：1047
The Information Hub and WorkDo Testing are two default groups that come with your new workplace when it is created. All members will automatically join these groups as they onboard WorkDo. These groups are designed for members who are unfamiliar with WorkDo to have a place to discuss features and how to use WorkDo.

Of course, you could rename the groups and change any of the group settings to suit your team purpose any way you see fit, or you could delete them if you so desire.

 
Download Quick Start Guide

FAQ-ID：1049
Whether is team collaboration or group discussion, you need to be able to instantly bring the right people into the group to reduce the decision-making time and avoid the golden opportunity passing by.

WorkDo offers multiple ways to invite team members into the groups, including invites via QR code, from workplace roster, buddy list, or Do-ID, etc, just go with what works for you!

Plan： All plans

Permission： Group members    Group admins

Interface： App Web

FAQ-ID：1051
There are a few possible reasons why you can’t find groups to join, such as workplace is not allowed to create groups, all groups are private or you are blocked by the groups.

FAQ-ID：1053
At last, the project is finished and the group is no longer needed, you may ask “how do I leave the group?”

In WorkDo, group members can leave the group whenever they wish, the group admins also have the authority to remove members from the group. The same goes for the groups in WorkDo Network.

For resigning employees, instead of leaving the groups could ask the workplace admins to remove them from the workplace and all the groups they are in with a few clicks of the button.

FAQ-ID：1054
You can delete a group so long as you are the group owner, however, once executed, this action is irreversible, so please make sure to save and backup all the necessary files and documents of a group before performing this move.

FAQ-ID：1055
Although WorkDo encourages team collaboration and communication, there are still times when you need to engage in one-to-one conversations, this is when you need to add a buddy or two.

Toggle among workplaces, , buddies to make sure you are always informed on what’s happening!

FAQ-ID：1061
Is WorkDo for internal use only? What if I would like to use WorkDo with clients, customers and partners? But I can’t allow them to access company documents and data, so what do I do?

We understand your concern, a situation like this is exactly what WorkDo Network is for! Just add them as buddies in WorkDo Network and you can use WorkDo with your clients the same way you do internally!

This FAQ will answer 3 questions about WorkDo Network.

1. Do groups in WorkDo Network work the same way as groups in the workplace?
2. Can I create groups in WorkDo Network? How?
3. How do I invite clients, customers and partners to the groups?

1 │ Do groups in WorkDo Network work the same way as groups in the workplace?

Much like you create groups to collaborate in a WorkDo internally, you too, can collaborate in groups using the WorkDo Network externally.

Tools like Tasks, Events, Announcements, Notes, Polls and other basic tools are available for you and your clients to communicate and collaborate. In WorkDo Network, your joint effort will be more productive and seamless.

2 │ Can I create groups in WorkDo Network? How?

Of course! You can create groups in WorkDo Network, simply switch between the workplace and WorkDo Network to collaborate internally and externally.

3 │ How do I invite clients, customers and partners to the groups?

Due to the sensitive nature, all groups in WorkDo Network are private. Users have to be invited by the group admins or members to join the groups.

Plan： All plans

Permission： Group members    Group admins

Device： App Web

FAQ-ID：1076
In terms of team collaboration, it is recommended that you create different groups to tackle different tasks specifically. Once a group has been created, members are able to use different tools to communicate, collaborate and track project progress, etc.

However, in certain instances, if you only want to chat with other members, you can simply create a chatroom instead. The chatroom lacks the ability to use collaboration tools and it’s for chatting only. And if you would like to bring someone who is is not on your buddy list into the chatroom, so long as someone in the chatroom is their buddy, they can help you bring this person into the chatroom.

FAQ-ID：1090
WorkDo is designed to facilitate remote team and resource management, so whether you are away on business travel or running a remote team, WorkDo’s group call gives you a way to instantly reach your team!

Making a group call is the most straightforward way to get your point across to your team, and it can be done in the workplace or group level. Simply select the group or the individuals you wish to talk to then hit the call button and WorkDo will take care of the rest!

FAQ-ID：1091
The current group call user limit is set to 10 members at once for paid subcribers with no premium or hidden fees or time restriction.

WorkDo’s group call is perfect for bridging remote teams at a moment’s notice. Enjoy stable and uninterrupted calls anytime, anywhere!