2017-02-09 Joyce Hsu

WorkDo_FAQ

FAQ

Accounts, notifications and more answers to the most frequently asked questions!

Sign up/Log in

FAQ-ID：1021
Only users who register or bound their WorkDo account using an email or mobile number will obtain a password. If you used Google, Facebook, Apple ID or WeChat to sign up for WorkDo, please use the federated account to log in to WorkDo or refer to this FAQ to troubleshoot the problem. If you forgot your password, please follow the steps below to reset it.

Viewing your payslip with the Payroll tool requires a password, if you are uncertain whether you have set a password, please refer to this FAQ to verify it, and should you have forgotten your account password, then please reset it.

Reset Password
Plan：All plans
Permission：All users
Interface：AppWeb

Step：

  1. Open WorkDo
  2. Click “Forgot Password?”
  3. Enter account email address or mobile number used to register WorkDo.
    • Email │ An email with verification code will be sent to the inbox.
    • Mobile │ An SMS with verification code will be sent to the mobile device.
  4. Enter the verification code on WorkDo.
  5. Enter your new password to complete the process.
 

Reminders
  • The verification code will expire if the password reset process is not completed within the allotted time. 
  • Email and mobile number sign up will be asked to create a password. This password is also used when you bind other federated accounts to your WorkDo account, too.
  • If you used a Facebook, Google, Apple ID or WeChat account to sign up for WorkDo, you will not be asked for login password. A password is only required when you bind an email or a mobile number to your account. 
Relevant Questions

Problem logging in?
Federated account.
“Log in” and “sign up”.
How to change password?

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Account

FAQ-ID：1023
When you use an email address or a mobile number to sign up for WorkDo, you will be asked to create a password. For security and privacy reasons, this password is also used in the Payroll tool when viewing your payslips.

Please refer to this FAQ to reset your password if you forgot it.

If you used a federated account such as Google, Facebook, Apple ID or WeChat to sign up for WorkDo, you must log in to WorkDo via your preferred federated account. Those who like additional security could then bind an email or a mobile number and set a personal password.

Please follow the instructions below to update your password.

Password Change
Plan：All plans
Permission：All users
Interface：AppWeb
  1. Enter Accounts
    • App │ Click the icon on the main screen then click Accounts then select Change Password.
    • Web │ Click the icon  and select Change Password.
  2. Change Password
    • App │ Enter a new password and click Done.
    • Web │ Enter Current Password, New Password and Confirm Password and click Save Changes to complete.
 

Reminders
  • You are required to create a password when you use an email address or mobile number upon sign up and you may use this password for login even when you bind other federated acconts.
  • If you used a federated account upon sign up, you will not be asked to create a password. You may set a password later on by email or mobile number binding.
Relevant Questions

What do I do when I forgot my password?
What do I do when the email I used for my personal account differs from my workplace account which uses my business email?
Federated accounts.
Log in to WorkDo.

Did you find this FAQ helpful?
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0

FAQ-ID：1021
Only users who register or bound their WorkDo account using an email or mobile number will obtain a password. If you used Google, Facebook, Apple ID or WeChat to sign up for WorkDo, please use the federated account to log in to WorkDo or refer to this FAQ to troubleshoot the problem. If you forgot your password, please follow the steps below to reset it.

Viewing your payslip with the Payroll tool requires a password, if you are uncertain whether you have set a password, please refer to this FAQ to verify it, and should you have forgotten your account password, then please reset it.

Reset Password
Plan：All plans
Permission：All users
Interface：AppWeb

Step：

  1. Open WorkDo
  2. Click “Forgot Password?”
  3. Enter account email address or mobile number used to register WorkDo.
    • Email │ An email with verification code will be sent to the inbox.
    • Mobile │ An SMS with verification code will be sent to the mobile device.
  4. Enter the verification code on WorkDo.
  5. Enter your new password to complete the process.
 

Reminders
  • The verification code will expire if the password reset process is not completed within the allotted time. 
  • Email and mobile number sign up will be asked to create a password. This password is also used when you bind other federated accounts to your WorkDo account, too.
  • If you used a Facebook, Google, Apple ID or WeChat account to sign up for WorkDo, you will not be asked for login password. A password is only required when you bind an email or a mobile number to your account. 
Relevant Questions

Problem logging in?
Federated account.
“Log in” and “sign up”.
How to change password?

Did you find this FAQ helpful?
1
0