Q：Can I use WorkDo for free? What is the difference between free and paid plans?
Feel free to try out WorkDo's free plan and experience the convenience it brings to your organization. Although you can use the free plan for as long as you like, it only allows 5 GB of storage to your workplace, whereas the paid plans provide technical support, consulting, and larger storage with more tools at your disposal.
Q：I am using a paid plan, could I downgrade to the free plan?
Yes! You may opt to go from a paid plan to the free plan, or from the free plan and upgrade to a paid plan. We have a staff team that shall assist your every need and query you may have, feel free to contact us.
Learn how to change plans here.
Q：Could I try out WorkDo before upgrading to a paid plan?
Certainly, WorkDo offers a free 30-day trial on the premium plan. When your trial period ends, you can choose the best plan for your team.
Q：Will my service be limited once the trial period is over?
If you purchase the premium plan before the trial period ends, your service will remain unaffected. If you purchase the basic plan before the trial period ends, the premium plan features will no longer be available. Lastly, if you did not purchase any plans by the end of the trial period, you will be switched to the free plan.
Please see the feature comparison here chart to see which plan is best suited for your organization.
Q：Will my service be limited should I decide not to renew my membership?
We will send a payment reminder once the membership period is up. After a month of notice, you will be switched to the free plan.
Please find the feature comparison here and see which plan is best suited for your organization.
Q：Does WorkDo offer monthly payment plan??
Yes, we do! You can choose the monthly payment plan or opt for a more economical yearly payment plan, which will save you more money in the long run.
Q：Could I change my payment plan?
Of course, you could go from the monthly payment plan to the yearly payment plan and vice versa.
Learn how to change plans here.
Q：For monthly payment plan customers who need to add more users on the team, what is your billing policy?
For monthly payment plan customers, WorkDo will verify the number of users on the billing date of each month and adjust the billing statement accordingly.
For example, if company A purchases a monthly payment plan for 10 users on 08/15/2018, and 5 new users join on 08/20/2018. The total will be calculated as (15 users x monthly fee per users) and billed on 09/15/2018.
View the billing policy here.
Q：For yearly payment plan customers who need to add more users on the team, what is your billing policy?
For yearly payment plan customers, WorkDo will verify the number of users on the payment day each month. Should the number of users exceed the initial users, the additional users will be charged prorated to the remaining months of the yearly payment plan.
For example, if your company purchases a yearly payment plan for 10 users on 08/15/2018, and 5 new users join on 10/14/2018. The cost would be calculated as (10 initial users × price of yearly payment plan per user per month × 12 months) + (5 new users × price of yearly payment plan per user per month × 10 remaining months).
View the billing policy here.
Q：Is there a special pricing for large organizations?
We offer discounts to nonprofit organizations and large corporations with over 100 users. Please contact us for the exclusive offers.
Q：Is there a user limit to a workplace?
The current limit is set to 1,000 users per workplace. However, if your workplace exceeds the limit, please contact us for a solution.
Q：Is there a limit for group calls?
The current constraints for group calls are set to 10 members at one time with no call duration limit. The group call function is freely available in the Free Plan for workplaces with 30 members or less. If your workplace exceeds this number, please apply for the Premium Plan.
Q：Is WorkDo secure? How does WorkDo protect my information security?
In order to safeguard your most sensitive information, WorkDo employs a financial institute-level of AES 256-bit SSL/TLS encryption for file transferring, remote backup, real-time hardware and software monitor, and an internationally certified cloud-based service company for data storage. Your information security is of our utmost concern, WorkDo strives to keep your company competitive while providing you peace of mind.
Q：How do I make a payment?
You may click the Workplace Settings followed by the Payment option then choose the desired plan, or you may contact us for assistance.View the payment process here.
Q：What's the difference between "Leave Management" and "Leave Management Pro"?
Leave is a manual tool that allows users the ability to apply, sign off for leaves, and the administrators to view employees' leave records. Whereas Leave Pro is an automated tool that calculates and gives out different types of leaves for each employee based on seniority and other rules set by the administrators.
View the differences between Leave and Leave Pro here.
Q：What are the accepted payment methods?
Currently, we only support online credit card payments, but please contact us if you have other payment requests.
Q：What are the accepted payment methods?
WorkDo occasionally runs promotional offers. For the latest pricing and plans, please refer to the Pricing Page.
The current pricing and plans take effect on July 1, 2019.
Exclusive Offer for Enterprises with Over 100 Members 
