Question 1

How do I subscribe to an external calendar?

Accepted Answer

FAQ-ID：1074 The calendar on your WorkDo dashboard gives you an overview of all your workplace's upcoming events and tasks. It is a personalized calendar that is for you only. However, if you prefer to use an external calendar, feel free to integrate your WorkDo events into an external calendar! Just enable the Calendar Subscription function in your Workplace Settings and copy the link then paste into your external calendar to subscribe, simple as that!

Subcribe / Cancel Calendar Subscription

Plan：All plans

Permission：All users

Interface：AppWeb

STEPS │ App

Click the Workplace Settings on the workplace page.
Click your profile.
Select Calendar Subscription.
Enable the function.
- Subscribe │ A blue checkmark will indicate it is enabled and a subscription link is shown. Copy the link and paste it into your external calendar to receive updates from your workpalce.
- Cancel Subscription │ Toggle the button to disble it.

STEPS │ Web

Click the Workplace Settings on the workplace page.
Select Calendar Subscription.
Enable the function.
- Subscribe │ A blue checkmark will indicate it is enabled and a subscription link is shown. Copy the link and paste it into your external calendar to receive updates from your workpalce.
- Cancel Subscription │ Toggle the button to disble it.

Reminders

For iPhone users, just click subscribe and the link will be automatically copied to your calendar.
If you are in multiple workplaces, please switch workplaces and follow te steps described in this FAQ to obtain the calendar subscription links.
Not every external calendar shares the same subscription method, please check with your calendar on how the subscription service works.
Most external calendars do not provide real-time updates and synchronization. Please check your calendar’s information to ascertain the update times and frequency.
You will no longer receive updates once you cancelled the calendar subscription or updated the link.

Relevant Questions

A personalized Dashboard Calendar just for you.
What are federated accounts?
Multi-Language Support.
What is user Do-ID, and how to set one?
Receive email notifications.
How to set the Daily Reminder?
What are the benefits of using the Dashboard?
What is WorkDo Network?
What kind of third-party software integration does WorkDo offer?

Question 2

What kind of third-party software integration does WorkDo offer?

Accepted Answer

FAQ-ID：1073 Can WorkDo connect to our existing software? Well, as an all-in-one team communication and collaboration platform, WorkDo is designed to replace and eliminate the use of unintegrated software and platforms to improve team productivity. But still, we do offer the integration of software robots. Here's a look at some of the frequently asked questions on system integration. 1 │ Time clock software, fingerprint access control systems WorkDo's Attendance tool allows employees to clock in/out using designated Wi-fi hotspots and GPS via their mobile devices. And a comprehensive attendance report and logs are available for perusal. The Attendance tool is sure to replace any time clock system you are using (Attendance tool features). 2 │ Google and Outlook calendars The notifications from the 8 basic tools in WorkDo will remind you of any upcoming work-related events, meetings and due tasks. But you can also subscribe to an external calendar and keep using your favorite calendar. 3 │ Other HRS, attendance and payroll management system Each system's logics and settings are different, so WorkDo does not offer integration to these systems. However, WorkDo does have corresponding tools that can get the job done just as well, if not better! We recommend that you keep using your existing systems and WorkDo in unison, then gradually shift to WorkDo when you are certain that WorkDo can completely replace them. Here's a look at the kind of reports and data import functions WorkDo offers!

Import │ The HR tool and the Leave Pro tool both allow batch importing employee profiles and leaves. This is the quickest way to bring everyone into the workplace and begin working and collaborating.
Report │ Attendance, Check In, Leave, Leave Pro, Overtime, Expenses, Payroll and We Buy tools all offer their corresponding Excel, CVS and PDF reports for download.
Payroll Calculation │ You may use Payroll to input the variables and equations into the system to calculate employees' pays. For companies with complex pay calculation methods, you take advantage of the system to help you calculate partially and then take over manually.

Manual Download 4 │ Robot APIs WorkDo offers robot APIs that you can program and use to notify service statuses of WorkDo via chats (/chat) or notes (/note). If your workplace has engineers who can make use of the APIs, please set them as workplace admins to access the robot APIs.

Robot APIs

Plan：All plans

Permission：MemberWorkplace admin, Group admin

Interface：AppWeb

Steps：

Enter Workplace Settings or Group Settings.
Click Robot.
Follow the instructions to complete the settings.

:

Set Up Notes

Relevant Questions

How do I subscribe to an external calendar?
Can I set only admins are allowed to post at the workplace level?
Can I use the workplace-level chatroom for admins only?
Can I control members from creating public or private groups?
Allow members to use their nicknames?
What do different roles do in a workplace or group?
How to add admins to workplaces or groups?

Question 3

A personalized Dashboard Calendar just for you.

Accepted Answer

FAQ-ID：1103 When you use WorkDo, chances are that you are in multiple groups tackling different projects and assignments. Things could get a bit hectic when you have teammates assigning tasks and creating events, which is why the Dashboard Calendar is the best place for you to check out things that are only pertaining to you. In a way, the Dashboard Calendar is your personalized secretary. The Dashboard Calendar filters out items that are irrelevant to you, so can you focus on things that truly require your attention. As such, it is normal that your calendar will look different than that of your teammates' calendars in terms of posts and request forms. The HR Calendar in the Dashboard integrates posts from the HR, Tasks, Events and Polls tools that require your attention. It is also connected to the HR Calendar to show you future public holidays, make-up work days, etc. so you can better manage your time and resources.

Reminders

If the Calendar icon does not appear in your Dashboard, it is likely that it has been hidden. Press and hold an icon to adjust the icons and their order.
The only information that is consistent across all team members is the Leave Overview, everything else is personalize for you only.

Relevant Questions

What are the benefits of using the Dashboard?
What is Wall?
Customize the Dashboard tools and order.
How do I subscribe to an external calendar?
What does the “Do” button do?
Who is allowed to search or view my posts?
What is All Upcoming on the bottom of the workplace list?

Question 4

What is All Upcoming on the bottom of the workplace list?

Accepted Answer

FAQ-ID：1003 The Dashboard is great for showing your to-do list and all, but if you have multiple workplaces, it would be a hassle for you to enter a workplace to check the Dashboard and switch to another to do the same thing all over again. Shouldn't there be a quicker way for this? Well, guess what! This is exactly what the All Upcoming is for! Because your Private Space, WorkDo Network and each workplace are independent, therefore, typically, you would need to switch to each workplace's Dashboard to get a glimpse of your to-do list, but that's not the case now that there's All Upcoming you can use! All Upcoming puts all your upcoming events and to-do lists from all domains into one place, so you can conveniently bring it up and immediately get the full picture of what your schedule looks like.

View All Upcoming

Plan：All plans

Permission：All users

Interface：AppWeb

Steps：

Click the icon on the upper-left-hand corner to bring up your workplace list.
Scroll down to the bottom and select All Upcoming.
Use the tab to switch between Today's upcoming items and Next 7 days'.
Select an item to view its detail.

Reminders

All upcoming consists of a person's due tasks and events from the collaboration tools, as such, each individual's upcoming items are unique and different from other users.
The web version has an Overdue tab which is absent in the app version.

Relevant Questions

How do I switch workplace domains? What are the benefits of using the Dashboard? A personalized Dashboard Calendar just for you. What is WorkDo Network? Can anyone else access my Private Space?

Question 5

What is the HR Calendar?

Accepted Answer

FAQ-ID：1150 The HR tool is the most integral tool of WorkDo because its settings are connected to other tools and it affects the way you those tools. The HR Calendar function in the HR tool is especially so, and here's why! Tools like Attendance, Leave Pro, Overtime rely on a business calendar to differentiate working days from non-working days so employees could apply leaves on working days instead of holidays, and clock in/out in business hours instead of weekends, and so on. So for your virtual workplace to operate seamlessly, it is crucial to properly set up your HR Calendar and the HR tool!

│ HR: The Pillar of WorkDo │

Properly utilize your business calendar and you can create different business calendars for different departments or overseas offices. But first, there four event types you need to know!

Company Event │ For company events, this event type does not affect any attendance and working hours related calculations.
Working Days │ Generally used for make-up work days. On these days the system tracks attendance, employees could apply for leaves, and overtimes.
Non-Working Day │ On these days the system doesn't track attendance and employees can't apply for leaves, but overtime applications are allowed.
Public Holiday │ Same as Non-Working Day.

1 │ What about our overseas offices that use different business calendars?

Simply create different calendars for remote workers or overseas offices that use different business calendars to manage their work hours.

2 │ Weather-related cancellations.

You could use Public Holiday or Non-Working Day event types for weather-related cancellations. Once set, the employee attendance is no longer required, applied leaves will be voided, and overtime applications are allowed. Alternatively, you could create a leave type for weather-related cancellations for employees to apply. However, this would require the HR Staff to dole out the leave quota first, then the managers have to sign off on them, and the overtime applications are not allowed during normal business hours because these days are considered as working days.

3 │ What happens if I set the HR Calendar at later date?

WorkDo will not retroactively change past records and data, so the HR Staff would have to manually grant leave quotas to employees for applied leaves, attendance and overtimes have to be recalculated. So it is recommended that you always set the HR Calendar ahead of time to avoid unnecessary complications.

Reminders

It is recommended that you create an HR Calendar every year. Updating old HR Calendar event dates will mess up attendance records if you ever need to look up old records.
This FAQ only summarize the few key points of the HR Calendar, for the more comprehensive tutorial, please check out the HR Tool Manual!

Download HR Tool Manual

Relevant Questions

The HR tool setup.
HR Settings for New Employees.
How come I cannot clock in/out?
How do I create new departments in the organization?
Why can’t workplace employees apply for leaves?
Why do I have limited tool access?

Question 6

How do I create new departments in the organization?

Accepted Answer

FAQ-ID：1120 Is there anything I should be aware of when creating new departments? Before we begin, let's not forget that all applications, approvals, and requests follow the workflow set in the HR tool's Department Chart. As such, the department chart is crucial for your organization's day-to-day workflow and department expansion. Please refer to the instructions below to create new departments and restructure the department chart and hierarchy.

Restructure the Department Chart

Plan：FreePaid

Permission：MemberWorkplace AdminTool Admin

Interface：AppWeb

1 │ Update Department Information Updating the department information will not affect the features and functions in any way, nor to the employees that are assigned to the department and how they use WorkDo on a daily basis. 2 │ Deactivate Department Currently, the delete function is not offered in Department Chart, but you may deactivate closed-down departments. Below are three things you need to know when deactivating departments.

Employees' department assignment, and these records can be found in the Records of Change option, and remember to reassign employees to other departments before deactivating a department.
Employees' clock in/out times, leave, overtime applications and attendance will comply with their new department's HR Calendar.
Use the search filter in the Department List find the list of deactivated departments.

Create New Departments

Plan：FreePaid

Permission：MemberWorkplace AdminTool Admin

Interface：AppWeb

STEP 1 │ Use the Right HR Calendar The HR Calendar is responsible for determining which days are workdays and which days are public holidays, makeup workdays, etc, this is connected to the Attendance, Leave, Leave Pro, and Overtime tools. So if a department operates on a different calendar and schedule, be sure to select the right calendar for the team. When a new department is created, it will use the default HR Calendar for its team, but if it uses a different HR Calendar, please refer to HR Tool Manual's Step 2-e to create or update an HR Calendar. STEP 2 │ Use the Right Work Hours The department Work Hours determine clock in/out times of the department. When a new department is created, it will use the default work hours. Please refer to HR Tool Manual's Step 2-b to create or update work hours. STEP 3 │ Leave Pro - Set the Corresponding Leave Types Each type of leave in the Leave Pro tool is automatically granted to each employee based on a number of conditions, so it is important to use Leave Pro to set employees' leave conditions and statuses for them to receive the appropriate amount of leaves. Please refer to the Leave Pro Tool Manual's Addendum 1 for detailed explanation and instructions.

Reminder

The System Settings and Employees Profiles will also affect the eForm workflow. Please refer to the HR Tool Manual for details.

Relevant Questions

The HR tool setup.
What settings in HR are required for new employees?
Having problems importing employee profiles?
Why do I have limited tool access?
The Leave Pro tool setup.
Start WorkDo in 5 steps.

Question 7

What's the difference between "Leave" and "Leave Pro"?

Accepted Answer

FAQ-ID：1172 Should your team use "Leave" or "Leave Pro"? What's the difference between "Leave" and "Leave Pro"? Let's find out now!

Leave │ For teams that work on shift schedules.

Leave is a simplified version of Leave Pro, it keeps track of employee leaves and their time off so you can better manage your employees and resources.

Leave Pro │ For teams with fixed work hours that require a more refined leave system.

Leave Pro is an advanced version of Leave, not only does it keep track of employees leaves, it also offers admins to set rules on when and how to grant leaves and carryover leaves. Leave Pro is connected to the HR Calendar, so employees can plan their leaves accordingly and ahead of time. Leave Pro is suitable for teams that require a more refined and semi-automatic leave system.

│ The HR settings that are required for using Leave and Leave Pro │

If you want to know the finer differences between Leave and Leave Pro, please refer to the Leave Tool Manual and Leave Pro Tool Manual.

1 │ Common Features

2 │ Unique Leave Features

Employees │ The employees are allowed to manually adjust leave days before applying for leaves, whereas Leave Pro automatically calculates the leave days because the HR Calendar will exclude weekends, holidays or non-working days set by the admins.
HR Staff │ The HR Staff has the authority to adjust employees' leave time when necessary.

3 │ Unique Leave Pro Features

Employees │ Connected to the HR Calendar, the semi-automatic system tells each employee of their available leaves and past leave records.
Managers │ The system will automatically escalate leaves that match the Long Leave setting and offer various leave reports for managers to plan ahead and allocate their resources.
HR Staff │ The HR Staff sets the rules of each leave type, including automatic grant rules, advanced notice, carryover rules, and deputy availability, etc. The leave reports are available to the HR Staff and they are allowed to apply and adjust leaves for employees when necessary.

Reminders

Although both Leave and Leave Pro are available for Premium Plan users, and we generally advise users to pick one of the two for use. You can indeed use both tools simultaneously, but please make sure that all employees are fully aware of their situations and know when to use the right tool when applying for leaves.
All the finer details and tutorials are in the manuals, take a look!

Leave Tool Manual Leave Pro Tool Manual

Relevant Questions

The Leave tool setup. The Leave tool features. The HR tool setup. The Leave tool features. The HR tool setup. How do I activate Leave or Leave Pro tool? Why do I have limited tool access?

Question 8

What do I do when there is an error on my leave application?

Accepted Answer

FAQ-ID：1173
Apply for the wrong type of leave? Wrong date? Incorrect amount of leave days? Fret not! For any reason, if you want to adjust something on your leave application, you may use any one of the methods to rectify your request.

Cancel / Withdraw.
The manager rejects the leave request.
Adjust by the HR Staff.

1 │ Cancel / Withdraw When a leave request has not been approved, the applicant could cancel it. If it has been approved, then the applicant could withdraw it, but the manager will have to approve the withdrawal. You may refer to the Leave or Leave Pro Tool Manual. 2 │ The Manager Rejects the Request If the leave request has not been approved, you may inform your direct manager of the error and ask him/her to reject the request. 3 │ Adjust by the HR Staff Whether your team is using the Leave or Leave Pro, the correct methods of retracting a leave request are always to cancel/withdraw or have the manager reject the leave request. However, if you encounter an unexpected error, you could ask the HR Staff to manually adjust the leaves to the correct amount.

Leave The HR Staff may refer to the STEP 2-h Adjustment of the Leave Tool Manual.
Leave Pro The status of the leave application must be canceled, withdrew or rejected, then the HR Staff can use the Employee Balance to adjust the leaves.

Leave Tool Manual Leave Pro Tool Manual

Reminders

Relevant Questions

Why are employees’ leaves don’t add up? How do I fix them?
How to properly set up the Leave tool?
How to properly set up the Leave Pro tool?
What’s the difference between “Leave” and “Leave Pro”?

Question 9

Why are employees' leaves don't add up? How do I fix them?

Accepted Answer

FAQ-ID：1078 In principle, if you follow the instructions in setting up the Attendance tool correctly, all employees will get their leaves. But in case you have any employee whose leaves are incorrect, please follow the steps in this FAQ to adjust employee leaves. Be sure that your tool role in Attendance is HR Staff then you may begin the troubleshotting procedure by using the web version of WorkDo.

Troubleshooting Incorrect Employee Leaves

Plan：FreePaid

Permission：MemberWorkplace adminTool admin

Tool Role：EmployeeManagerHR Staff

Interface：AppWeb

Troubleshoot： STEP 1 │ Check Leave Records Employee could use Leave Records to verify if their personal leaves are correct, or the HR Staff could use Company Leave Records to perform the same move.

Leaves were incorrectly given at the start │ Follow STEP 2 to 4 this is the case.
Incorrectly set by other HR Staff │ Follow STEP 4 to rectify employee leaves.
Leave Deduction / Compensatory Leaves / Canceled Leaves

STEP 2 │ Check Employee Profile
Some leaves are tied to employees’ tenures in the company, so if the leave is given based on employees’ tenures, you need to check whether the information is correct in their Employee Profile in the HR tool. You may also refer to this FAQ for the HR settings details.
,
STEP 3 │ Check the Rules of Each Leave Type
When new rules are set for a leave type, they are applicable to new employees, and employees who become eligible for this leave, else, the new rules will be applied the next time it auto-grants. This is done so in consideration that some employees may have applied for this leave already, so in keeping the data correct and consistent, therefore, the system will not change any leave records retroactively.

When employee tenure does not affect this leave type. In the Detail tab, please check the Default Leave Quota and whether this leave is given in proportion to new employees are correct.
When employee tenure does affect this leave type. In the Auto Grant tab, please check the Grant Frequency is set correctly.
Grant Frequency Depending on the option chosen for Grant Frequency, it determines when the leaves are given and in full or not. If you missed this setting when creating a leave type, please follow STEP 4 to rectify it.
- By Employee Tenure Unless employees have reached the set tenure, they will not receive any leaves until the condition is met.
- By a Specified Date Employees will receive the leaves in full when the set date is reached.

STEP 4 │ Adjust employee leaves
Please refer to STEP 2-c of the Leave Pro Tool Manual to adjust employees’ leave balances or you may use the Import Employee Balance to adjust multiple employees’ leave balances.
What are the essential settings of Leave Pro?

Reminders

Please use the feedback, error report function to contact us if all the aforementioned steps failed to grant employees their correct amount of leaves.
For detailed information and tutorials please refer to the Leave Pro Tool Manual below!

Leave Pro Tool Manual

Relevant Questions

The Leave Pro tool setup.
Why can’t workplace employees apply for leaves?
Why do I have limited tool access?
The HR tool setup.
What settings in HR are required for new employees?
What’s the difference between “Leave” and “Leave Pro”?

Question 10

What's the difference between "Leave" and "Leave Pro"?

Accepted Answer

FAQ-ID：1172 Should your team use "Leave" or "Leave Pro"? What's the difference between "Leave" and "Leave Pro"? Let's find out now!

Leave │ For teams that work on shift schedules.

Leave is a simplified version of Leave Pro, it keeps track of employee leaves and their time off so you can better manage your employees and resources.

Leave Pro │ For teams with fixed work hours that require a more refined leave system.

Leave Pro is an advanced version of Leave, not only does it keep track of employees leaves, it also offers admins to set rules on when and how to grant leaves and carryover leaves. Leave Pro is connected to the HR Calendar, so employees can plan their leaves accordingly and ahead of time. Leave Pro is suitable for teams that require a more refined and semi-automatic leave system.

│ The HR settings that are required for using Leave and Leave Pro │

If you want to know the finer differences between Leave and Leave Pro, please refer to the Leave Tool Manual and Leave Pro Tool Manual.

1 │ Common Features

2 │ Unique Leave Features

Employees │ The employees are allowed to manually adjust leave days before applying for leaves, whereas Leave Pro automatically calculates the leave days because the HR Calendar will exclude weekends, holidays or non-working days set by the admins.
HR Staff │ The HR Staff has the authority to adjust employees' leave time when necessary.

3 │ Unique Leave Pro Features

Employees │ Connected to the HR Calendar, the semi-automatic system tells each employee of their available leaves and past leave records.
Managers │ The system will automatically escalate leaves that match the Long Leave setting and offer various leave reports for managers to plan ahead and allocate their resources.
HR Staff │ The HR Staff sets the rules of each leave type, including automatic grant rules, advanced notice, carryover rules, and deputy availability, etc. The leave reports are available to the HR Staff and they are allowed to apply and adjust leaves for employees when necessary.

Reminders

Although both Leave and Leave Pro are available for Premium Plan users, and we generally advise users to pick one of the two for use. You can indeed use both tools simultaneously, but please make sure that all employees are fully aware of their situations and know when to use the right tool when applying for leaves.
All the finer details and tutorials are in the manuals, take a look!

Leave Tool Manual Leave Pro Tool Manual

Relevant Questions

The Leave tool setup. The Leave tool features. The HR tool setup. The Leave tool features. The HR tool setup. How do I activate Leave or Leave Pro tool? Why do I have limited tool access?

Question 11

What do I do when there is an error on my leave application?

Accepted Answer

FAQ-ID：1173
Apply for the wrong type of leave? Wrong date? Incorrect amount of leave days? Fret not! For any reason, if you want to adjust something on your leave application, you may use any one of the methods to rectify your request.

Cancel / Withdraw.
The manager rejects the leave request.
Adjust by the HR Staff.

1 │ Cancel / Withdraw When a leave request has not been approved, the applicant could cancel it. If it has been approved, then the applicant could withdraw it, but the manager will have to approve the withdrawal. You may refer to the Leave or Leave Pro Tool Manual. 2 │ The Manager Rejects the Request If the leave request has not been approved, you may inform your direct manager of the error and ask him/her to reject the request. 3 │ Adjust by the HR Staff Whether your team is using the Leave or Leave Pro, the correct methods of retracting a leave request are always to cancel/withdraw or have the manager reject the leave request. However, if you encounter an unexpected error, you could ask the HR Staff to manually adjust the leaves to the correct amount.

Leave The HR Staff may refer to the STEP 2-h Adjustment of the Leave Tool Manual.
Leave Pro The status of the leave application must be canceled, withdrew or rejected, then the HR Staff can use the Employee Balance to adjust the leaves.

Leave Tool Manual Leave Pro Tool Manual

Reminders

Relevant Questions

Why are employees’ leaves don’t add up? How do I fix them?
How to properly set up the Leave tool?
How to properly set up the Leave Pro tool?
What’s the difference between “Leave” and “Leave Pro”?

Question 12

How come employees can't apply for overtime even when the Overtime settings are completed?

Accepted Answer

FAQ-ID：1175 In principle, if the workplace admins had properly completed the Overtime tool settings, employees may begin applying for overtime hours. But if your employees are reporting otherwise, please follow the instructions here to see whether you have missed some settings or steps. You may configure the settings using the web version of WorkDo if you role in the Overtime tool is HR Staff.

Overtime Tool Troubleshooting

Plan：FreePaid

Permission：MemberWorkplace adminTool admin

Tool Role：EmployeeManagerHR Staff

Interface：AppWeb

STEP 1 │ Overtime is not in the toolbox. Please make sure that you have set employees' tool roles to Employee or higher, else, those set to No Role will not be able to see the Overtime tool available in their toolbox. How to change employees' tool roles? STEP 2 │ Error message when applying for overtime.

1. Applicable Employee Types Only applicable employee types are allowed to apply for overtime hours, so if there are employees who are seeing an error message upon applying, please make sure that they are the right types of employees who are allowed to apply for overtime in the General Settings.
2. Employment Type in the HR tool As mentioned, the applicable employee types are crucial to whether employees are allowed to use Overtime, but defining each employee's type is set in the HR tool. So be sure to properly set each employee's type in the Profiles, which is call Employment Type here.

Adjusting employee profiles. STEP 3 │ Overtime hours not allowed.

1. Work Hours in the HR tool Overtime refers to the set work hours of each employee, and employees can't apply for overtime hours that fall within their regular work time. Please check the Work Hours in the HR tool to see whether each employee's work time has been properly set.
2. The HR Calendar Extending from the last point, if the workplace's HR Calendar is not set correctly, employees will be unable to apply for overtime hours if it is considered as a regular work day.

Why can't I apply for overtime hours on federal holidays?

Reminders

Please note that only the HR Staff of the HR tool may change the HR settings and the HR Staff of the Overtime tool may change the Overtime settings!
Wanna know more about the Overtime tool? Check out the Overtime Tool Manual!

Download Overtime Tool Manual

Relevant Questions

The Overtime tool setup. Why do I have limited tool access? The HR tool setup. What settings in HR are required for new employees?

Question 13

How do I subscribe to an external calendar?

Accepted Answer

FAQ-ID：1074 The calendar on your WorkDo dashboard gives you an overview of all your workplace's upcoming events and tasks. It is a personalized calendar that is for you only. However, if you prefer to use an external calendar, feel free to integrate your WorkDo events into an external calendar! Just enable the Calendar Subscription function in your Workplace Settings and copy the link then paste into your external calendar to subscribe, simple as that!

Subcribe / Cancel Calendar Subscription

Plan：All plans

Permission：All users

Interface：AppWeb

STEPS │ App

Click the Workplace Settings on the workplace page.
Click your profile.
Select Calendar Subscription.
Enable the function.
- Subscribe │ A blue checkmark will indicate it is enabled and a subscription link is shown. Copy the link and paste it into your external calendar to receive updates from your workpalce.
- Cancel Subscription │ Toggle the button to disble it.

STEPS │ Web

Click the Workplace Settings on the workplace page.
Select Calendar Subscription.
Enable the function.
- Subscribe │ A blue checkmark will indicate it is enabled and a subscription link is shown. Copy the link and paste it into your external calendar to receive updates from your workpalce.
- Cancel Subscription │ Toggle the button to disble it.

Reminders

For iPhone users, just click subscribe and the link will be automatically copied to your calendar.
If you are in multiple workplaces, please switch workplaces and follow te steps described in this FAQ to obtain the calendar subscription links.
Not every external calendar shares the same subscription method, please check with your calendar on how the subscription service works.
Most external calendars do not provide real-time updates and synchronization. Please check your calendar’s information to ascertain the update times and frequency.
You will no longer receive updates once you cancelled the calendar subscription or updated the link.

Relevant Questions

A personalized Dashboard Calendar just for you.
What are federated accounts?
Multi-Language Support.
What is user Do-ID, and how to set one?
Receive email notifications.
How to set the Daily Reminder?
What are the benefits of using the Dashboard?
What is WorkDo Network?
What kind of third-party software integration does WorkDo offer?

Question 14

What is All Upcoming on the bottom of the workplace list?

Accepted Answer

FAQ-ID：1003 The Dashboard is great for showing your to-do list and all, but if you have multiple workplaces, it would be a hassle for you to enter a workplace to check the Dashboard and switch to another to do the same thing all over again. Shouldn't there be a quicker way for this? Well, guess what! This is exactly what the All Upcoming is for! Because your Private Space, WorkDo Network and each workplace are independent, therefore, typically, you would need to switch to each workplace's Dashboard to get a glimpse of your to-do list, but that's not the case now that there's All Upcoming you can use! All Upcoming puts all your upcoming events and to-do lists from all domains into one place, so you can conveniently bring it up and immediately get the full picture of what your schedule looks like.

View All Upcoming

Plan：All plans

Permission：All users

Interface：AppWeb

Steps：

Click the icon on the upper-left-hand corner to bring up your workplace list.
Scroll down to the bottom and select All Upcoming.
Use the tab to switch between Today's upcoming items and Next 7 days'.
Select an item to view its detail.

Reminders

All upcoming consists of a person's due tasks and events from the collaboration tools, as such, each individual's upcoming items are unique and different from other users.
The web version has an Overdue tab which is absent in the app version.

Relevant Questions

How do I switch workplace domains? What are the benefits of using the Dashboard? A personalized Dashboard Calendar just for you. What is WorkDo Network? Can anyone else access my Private Space?

Question 15

How do I subscribe to an external calendar?

Accepted Answer

FAQ-ID：1074 The calendar on your WorkDo dashboard gives you an overview of all your workplace's upcoming events and tasks. It is a personalized calendar that is for you only. However, if you prefer to use an external calendar, feel free to integrate your WorkDo events into an external calendar! Just enable the Calendar Subscription function in your Workplace Settings and copy the link then paste into your external calendar to subscribe, simple as that!

Subcribe / Cancel Calendar Subscription

Plan：All plans

Permission：All users

Interface：AppWeb

STEPS │ App

Click the Workplace Settings on the workplace page.
Click your profile.
Select Calendar Subscription.
Enable the function.
- Subscribe │ A blue checkmark will indicate it is enabled and a subscription link is shown. Copy the link and paste it into your external calendar to receive updates from your workpalce.
- Cancel Subscription │ Toggle the button to disble it.

STEPS │ Web

Click the Workplace Settings on the workplace page.
Select Calendar Subscription.
Enable the function.
- Subscribe │ A blue checkmark will indicate it is enabled and a subscription link is shown. Copy the link and paste it into your external calendar to receive updates from your workpalce.
- Cancel Subscription │ Toggle the button to disble it.

Reminders

For iPhone users, just click subscribe and the link will be automatically copied to your calendar.
If you are in multiple workplaces, please switch workplaces and follow te steps described in this FAQ to obtain the calendar subscription links.
Not every external calendar shares the same subscription method, please check with your calendar on how the subscription service works.
Most external calendars do not provide real-time updates and synchronization. Please check your calendar’s information to ascertain the update times and frequency.
You will no longer receive updates once you cancelled the calendar subscription or updated the link.

Relevant Questions

A personalized Dashboard Calendar just for you.
What are federated accounts?
Multi-Language Support.
What is user Do-ID, and how to set one?
Receive email notifications.
How to set the Daily Reminder?
What are the benefits of using the Dashboard?
What is WorkDo Network?
What kind of third-party software integration does WorkDo offer?

Question 16

How do I subscribe to an external calendar?

Accepted Answer

FAQ-ID：1074 The calendar on your WorkDo dashboard gives you an overview of all your workplace's upcoming events and tasks. It is a personalized calendar that is for you only. However, if you prefer to use an external calendar, feel free to integrate your WorkDo events into an external calendar! Just enable the Calendar Subscription function in your Workplace Settings and copy the link then paste into your external calendar to subscribe, simple as that!

Subcribe / Cancel Calendar Subscription

Plan：All plans

Permission：All users

Interface：AppWeb

STEPS │ App

Click the Workplace Settings on the workplace page.
Click your profile.
Select Calendar Subscription.
Enable the function.
- Subscribe │ A blue checkmark will indicate it is enabled and a subscription link is shown. Copy the link and paste it into your external calendar to receive updates from your workpalce.
- Cancel Subscription │ Toggle the button to disble it.

STEPS │ Web

Click the Workplace Settings on the workplace page.
Select Calendar Subscription.
Enable the function.
- Subscribe │ A blue checkmark will indicate it is enabled and a subscription link is shown. Copy the link and paste it into your external calendar to receive updates from your workpalce.
- Cancel Subscription │ Toggle the button to disble it.

Reminders

For iPhone users, just click subscribe and the link will be automatically copied to your calendar.
If you are in multiple workplaces, please switch workplaces and follow te steps described in this FAQ to obtain the calendar subscription links.
Not every external calendar shares the same subscription method, please check with your calendar on how the subscription service works.
Most external calendars do not provide real-time updates and synchronization. Please check your calendar’s information to ascertain the update times and frequency.
You will no longer receive updates once you cancelled the calendar subscription or updated the link.

Relevant Questions

A personalized Dashboard Calendar just for you.
What are federated accounts?
Multi-Language Support.
What is user Do-ID, and how to set one?
Receive email notifications.
How to set the Daily Reminder?
What are the benefits of using the Dashboard?
What is WorkDo Network?
What kind of third-party software integration does WorkDo offer?

Question 17

What kind of third-party software integration does WorkDo offer?

Accepted Answer

FAQ-ID：1073 Can WorkDo connect to our existing software? Well, as an all-in-one team communication and collaboration platform, WorkDo is designed to replace and eliminate the use of unintegrated software and platforms to improve team productivity. But still, we do offer the integration of software robots. Here's a look at some of the frequently asked questions on system integration. 1 │ Time clock software, fingerprint access control systems WorkDo's Attendance tool allows employees to clock in/out using designated Wi-fi hotspots and GPS via their mobile devices. And a comprehensive attendance report and logs are available for perusal. The Attendance tool is sure to replace any time clock system you are using (Attendance tool features). 2 │ Google and Outlook calendars The notifications from the 8 basic tools in WorkDo will remind you of any upcoming work-related events, meetings and due tasks. But you can also subscribe to an external calendar and keep using your favorite calendar. 3 │ Other HRS, attendance and payroll management system Each system's logics and settings are different, so WorkDo does not offer integration to these systems. However, WorkDo does have corresponding tools that can get the job done just as well, if not better! We recommend that you keep using your existing systems and WorkDo in unison, then gradually shift to WorkDo when you are certain that WorkDo can completely replace them. Here's a look at the kind of reports and data import functions WorkDo offers!

Import │ The HR tool and the Leave Pro tool both allow batch importing employee profiles and leaves. This is the quickest way to bring everyone into the workplace and begin working and collaborating.
Report │ Attendance, Check In, Leave, Leave Pro, Overtime, Expenses, Payroll and We Buy tools all offer their corresponding Excel, CVS and PDF reports for download.
Payroll Calculation │ You may use Payroll to input the variables and equations into the system to calculate employees' pays. For companies with complex pay calculation methods, you take advantage of the system to help you calculate partially and then take over manually.

Manual Download 4 │ Robot APIs WorkDo offers robot APIs that you can program and use to notify service statuses of WorkDo via chats (/chat) or notes (/note). If your workplace has engineers who can make use of the APIs, please set them as workplace admins to access the robot APIs.

Robot APIs

Plan：All plans

Permission：MemberWorkplace admin, Group admin

Interface：AppWeb

Steps：

Enter Workplace Settings or Group Settings.
Click Robot.
Follow the instructions to complete the settings.

:

Set Up Notes

Relevant Questions

How do I subscribe to an external calendar?
Can I set only admins are allowed to post at the workplace level?
Can I use the workplace-level chatroom for admins only?
Can I control members from creating public or private groups?
Allow members to use their nicknames?
What do different roles do in a workplace or group?
How to add admins to workplaces or groups?

Question 18

A personalized Dashboard Calendar just for you.

Accepted Answer

FAQ-ID：1103 When you use WorkDo, chances are that you are in multiple groups tackling different projects and assignments. Things could get a bit hectic when you have teammates assigning tasks and creating events, which is why the Dashboard Calendar is the best place for you to check out things that are only pertaining to you. In a way, the Dashboard Calendar is your personalized secretary. The Dashboard Calendar filters out items that are irrelevant to you, so can you focus on things that truly require your attention. As such, it is normal that your calendar will look different than that of your teammates' calendars in terms of posts and request forms. The HR Calendar in the Dashboard integrates posts from the HR, Tasks, Events and Polls tools that require your attention. It is also connected to the HR Calendar to show you future public holidays, make-up work days, etc. so you can better manage your time and resources.

Reminders

If the Calendar icon does not appear in your Dashboard, it is likely that it has been hidden. Press and hold an icon to adjust the icons and their order.
The only information that is consistent across all team members is the Leave Overview, everything else is personalize for you only.

Relevant Questions

What are the benefits of using the Dashboard?
What is Wall?
Customize the Dashboard tools and order.
How do I subscribe to an external calendar?
What does the “Do” button do?
Who is allowed to search or view my posts?
What is All Upcoming on the bottom of the workplace list?

Question 19

What is All Upcoming on the bottom of the workplace list?

Accepted Answer

FAQ-ID：1003 The Dashboard is great for showing your to-do list and all, but if you have multiple workplaces, it would be a hassle for you to enter a workplace to check the Dashboard and switch to another to do the same thing all over again. Shouldn't there be a quicker way for this? Well, guess what! This is exactly what the All Upcoming is for! Because your Private Space, WorkDo Network and each workplace are independent, therefore, typically, you would need to switch to each workplace's Dashboard to get a glimpse of your to-do list, but that's not the case now that there's All Upcoming you can use! All Upcoming puts all your upcoming events and to-do lists from all domains into one place, so you can conveniently bring it up and immediately get the full picture of what your schedule looks like.

View All Upcoming

Plan：All plans

Permission：All users

Interface：AppWeb

Steps：

Click the icon on the upper-left-hand corner to bring up your workplace list.
Scroll down to the bottom and select All Upcoming.
Use the tab to switch between Today's upcoming items and Next 7 days'.
Select an item to view its detail.

Reminders

All upcoming consists of a person's due tasks and events from the collaboration tools, as such, each individual's upcoming items are unique and different from other users.
The web version has an Overdue tab which is absent in the app version.

Relevant Questions

How do I switch workplace domains? What are the benefits of using the Dashboard? A personalized Dashboard Calendar just for you. What is WorkDo Network? Can anyone else access my Private Space?

Question 20

What is the HR Calendar?

Accepted Answer

FAQ-ID：1150 The HR tool is the most integral tool of WorkDo because its settings are connected to other tools and it affects the way you those tools. The HR Calendar function in the HR tool is especially so, and here's why! Tools like Attendance, Leave Pro, Overtime rely on a business calendar to differentiate working days from non-working days so employees could apply leaves on working days instead of holidays, and clock in/out in business hours instead of weekends, and so on. So for your virtual workplace to operate seamlessly, it is crucial to properly set up your HR Calendar and the HR tool!

│ HR: The Pillar of WorkDo │

Properly utilize your business calendar and you can create different business calendars for different departments or overseas offices. But first, there four event types you need to know!

Company Event │ For company events, this event type does not affect any attendance and working hours related calculations.
Working Days │ Generally used for make-up work days. On these days the system tracks attendance, employees could apply for leaves, and overtimes.
Non-Working Day │ On these days the system doesn't track attendance and employees can't apply for leaves, but overtime applications are allowed.
Public Holiday │ Same as Non-Working Day.

1 │ What about our overseas offices that use different business calendars?

Simply create different calendars for remote workers or overseas offices that use different business calendars to manage their work hours.

2 │ Weather-related cancellations.

You could use Public Holiday or Non-Working Day event types for weather-related cancellations. Once set, the employee attendance is no longer required, applied leaves will be voided, and overtime applications are allowed. Alternatively, you could create a leave type for weather-related cancellations for employees to apply. However, this would require the HR Staff to dole out the leave quota first, then the managers have to sign off on them, and the overtime applications are not allowed during normal business hours because these days are considered as working days.

3 │ What happens if I set the HR Calendar at later date?

WorkDo will not retroactively change past records and data, so the HR Staff would have to manually grant leave quotas to employees for applied leaves, attendance and overtimes have to be recalculated. So it is recommended that you always set the HR Calendar ahead of time to avoid unnecessary complications.

Reminders

It is recommended that you create an HR Calendar every year. Updating old HR Calendar event dates will mess up attendance records if you ever need to look up old records.
This FAQ only summarize the few key points of the HR Calendar, for the more comprehensive tutorial, please check out the HR Tool Manual!

Download HR Tool Manual

Relevant Questions

The HR tool setup.
HR Settings for New Employees.
How come I cannot clock in/out?
How do I create new departments in the organization?
Why can’t workplace employees apply for leaves?
Why do I have limited tool access?

Question 21

How do I create new departments in the organization?

Accepted Answer

FAQ-ID：1120 Is there anything I should be aware of when creating new departments? Before we begin, let's not forget that all applications, approvals, and requests follow the workflow set in the HR tool's Department Chart. As such, the department chart is crucial for your organization's day-to-day workflow and department expansion. Please refer to the instructions below to create new departments and restructure the department chart and hierarchy.

Restructure the Department Chart

Plan：FreePaid

Permission：MemberWorkplace AdminTool Admin

Interface：AppWeb

1 │ Update Department Information Updating the department information will not affect the features and functions in any way, nor to the employees that are assigned to the department and how they use WorkDo on a daily basis. 2 │ Deactivate Department Currently, the delete function is not offered in Department Chart, but you may deactivate closed-down departments. Below are three things you need to know when deactivating departments.

Employees' department assignment, and these records can be found in the Records of Change option, and remember to reassign employees to other departments before deactivating a department.
Employees' clock in/out times, leave, overtime applications and attendance will comply with their new department's HR Calendar.
Use the search filter in the Department List find the list of deactivated departments.

Create New Departments

Plan：FreePaid

Permission：MemberWorkplace AdminTool Admin

Interface：AppWeb

STEP 1 │ Use the Right HR Calendar The HR Calendar is responsible for determining which days are workdays and which days are public holidays, makeup workdays, etc, this is connected to the Attendance, Leave, Leave Pro, and Overtime tools. So if a department operates on a different calendar and schedule, be sure to select the right calendar for the team. When a new department is created, it will use the default HR Calendar for its team, but if it uses a different HR Calendar, please refer to HR Tool Manual's Step 2-e to create or update an HR Calendar. STEP 2 │ Use the Right Work Hours The department Work Hours determine clock in/out times of the department. When a new department is created, it will use the default work hours. Please refer to HR Tool Manual's Step 2-b to create or update work hours. STEP 3 │ Leave Pro - Set the Corresponding Leave Types Each type of leave in the Leave Pro tool is automatically granted to each employee based on a number of conditions, so it is important to use Leave Pro to set employees' leave conditions and statuses for them to receive the appropriate amount of leaves. Please refer to the Leave Pro Tool Manual's Addendum 1 for detailed explanation and instructions.

Reminder

The System Settings and Employees Profiles will also affect the eForm workflow. Please refer to the HR Tool Manual for details.

Relevant Questions

The HR tool setup.
What settings in HR are required for new employees?
Having problems importing employee profiles?
Why do I have limited tool access?
The Leave Pro tool setup.
Start WorkDo in 5 steps.

Question 22

What's the difference between "Leave" and "Leave Pro"?

Accepted Answer

FAQ-ID：1172 Should your team use "Leave" or "Leave Pro"? What's the difference between "Leave" and "Leave Pro"? Let's find out now!

Leave │ For teams that work on shift schedules.

Leave is a simplified version of Leave Pro, it keeps track of employee leaves and their time off so you can better manage your employees and resources.

Leave Pro │ For teams with fixed work hours that require a more refined leave system.

Leave Pro is an advanced version of Leave, not only does it keep track of employees leaves, it also offers admins to set rules on when and how to grant leaves and carryover leaves. Leave Pro is connected to the HR Calendar, so employees can plan their leaves accordingly and ahead of time. Leave Pro is suitable for teams that require a more refined and semi-automatic leave system.

│ The HR settings that are required for using Leave and Leave Pro │

If you want to know the finer differences between Leave and Leave Pro, please refer to the Leave Tool Manual and Leave Pro Tool Manual.

1 │ Common Features

2 │ Unique Leave Features

Employees │ The employees are allowed to manually adjust leave days before applying for leaves, whereas Leave Pro automatically calculates the leave days because the HR Calendar will exclude weekends, holidays or non-working days set by the admins.
HR Staff │ The HR Staff has the authority to adjust employees' leave time when necessary.

3 │ Unique Leave Pro Features

Employees │ Connected to the HR Calendar, the semi-automatic system tells each employee of their available leaves and past leave records.
Managers │ The system will automatically escalate leaves that match the Long Leave setting and offer various leave reports for managers to plan ahead and allocate their resources.
HR Staff │ The HR Staff sets the rules of each leave type, including automatic grant rules, advanced notice, carryover rules, and deputy availability, etc. The leave reports are available to the HR Staff and they are allowed to apply and adjust leaves for employees when necessary.

Reminders

Although both Leave and Leave Pro are available for Premium Plan users, and we generally advise users to pick one of the two for use. You can indeed use both tools simultaneously, but please make sure that all employees are fully aware of their situations and know when to use the right tool when applying for leaves.
All the finer details and tutorials are in the manuals, take a look!

Leave Tool Manual Leave Pro Tool Manual

Relevant Questions

The Leave tool setup. The Leave tool features. The HR tool setup. The Leave tool features. The HR tool setup. How do I activate Leave or Leave Pro tool? Why do I have limited tool access?

Question 23

What do I do when there is an error on my leave application?

Accepted Answer

FAQ-ID：1173
Apply for the wrong type of leave? Wrong date? Incorrect amount of leave days? Fret not! For any reason, if you want to adjust something on your leave application, you may use any one of the methods to rectify your request.

Cancel / Withdraw.
The manager rejects the leave request.
Adjust by the HR Staff.

1 │ Cancel / Withdraw When a leave request has not been approved, the applicant could cancel it. If it has been approved, then the applicant could withdraw it, but the manager will have to approve the withdrawal. You may refer to the Leave or Leave Pro Tool Manual. 2 │ The Manager Rejects the Request If the leave request has not been approved, you may inform your direct manager of the error and ask him/her to reject the request. 3 │ Adjust by the HR Staff Whether your team is using the Leave or Leave Pro, the correct methods of retracting a leave request are always to cancel/withdraw or have the manager reject the leave request. However, if you encounter an unexpected error, you could ask the HR Staff to manually adjust the leaves to the correct amount.

Leave The HR Staff may refer to the STEP 2-h Adjustment of the Leave Tool Manual.
Leave Pro The status of the leave application must be canceled, withdrew or rejected, then the HR Staff can use the Employee Balance to adjust the leaves.

Leave Tool Manual Leave Pro Tool Manual

Reminders

Relevant Questions

Why are employees’ leaves don’t add up? How do I fix them?
How to properly set up the Leave tool?
How to properly set up the Leave Pro tool?
What’s the difference between “Leave” and “Leave Pro”?

Question 24

Why are employees' leaves don't add up? How do I fix them?

Accepted Answer

FAQ-ID：1078 In principle, if you follow the instructions in setting up the Attendance tool correctly, all employees will get their leaves. But in case you have any employee whose leaves are incorrect, please follow the steps in this FAQ to adjust employee leaves. Be sure that your tool role in Attendance is HR Staff then you may begin the troubleshotting procedure by using the web version of WorkDo.

Troubleshooting Incorrect Employee Leaves

Plan：FreePaid

Permission：MemberWorkplace adminTool admin

Tool Role：EmployeeManagerHR Staff

Interface：AppWeb

Troubleshoot： STEP 1 │ Check Leave Records Employee could use Leave Records to verify if their personal leaves are correct, or the HR Staff could use Company Leave Records to perform the same move.

Leaves were incorrectly given at the start │ Follow STEP 2 to 4 this is the case.
Incorrectly set by other HR Staff │ Follow STEP 4 to rectify employee leaves.
Leave Deduction / Compensatory Leaves / Canceled Leaves

STEP 2 │ Check Employee Profile
Some leaves are tied to employees’ tenures in the company, so if the leave is given based on employees’ tenures, you need to check whether the information is correct in their Employee Profile in the HR tool. You may also refer to this FAQ for the HR settings details.
,
STEP 3 │ Check the Rules of Each Leave Type
When new rules are set for a leave type, they are applicable to new employees, and employees who become eligible for this leave, else, the new rules will be applied the next time it auto-grants. This is done so in consideration that some employees may have applied for this leave already, so in keeping the data correct and consistent, therefore, the system will not change any leave records retroactively.

When employee tenure does not affect this leave type. In the Detail tab, please check the Default Leave Quota and whether this leave is given in proportion to new employees are correct.
When employee tenure does affect this leave type. In the Auto Grant tab, please check the Grant Frequency is set correctly.
Grant Frequency Depending on the option chosen for Grant Frequency, it determines when the leaves are given and in full or not. If you missed this setting when creating a leave type, please follow STEP 4 to rectify it.
- By Employee Tenure Unless employees have reached the set tenure, they will not receive any leaves until the condition is met.
- By a Specified Date Employees will receive the leaves in full when the set date is reached.

STEP 4 │ Adjust employee leaves
Please refer to STEP 2-c of the Leave Pro Tool Manual to adjust employees’ leave balances or you may use the Import Employee Balance to adjust multiple employees’ leave balances.
What are the essential settings of Leave Pro?

Reminders

Please use the feedback, error report function to contact us if all the aforementioned steps failed to grant employees their correct amount of leaves.
For detailed information and tutorials please refer to the Leave Pro Tool Manual below!

Leave Pro Tool Manual

Relevant Questions

The Leave Pro tool setup.
Why can’t workplace employees apply for leaves?
Why do I have limited tool access?
The HR tool setup.
What settings in HR are required for new employees?
What’s the difference between “Leave” and “Leave Pro”?

Question 25

What's the difference between "Leave" and "Leave Pro"?

Accepted Answer

FAQ-ID：1172 Should your team use "Leave" or "Leave Pro"? What's the difference between "Leave" and "Leave Pro"? Let's find out now!

Leave │ For teams that work on shift schedules.

Leave is a simplified version of Leave Pro, it keeps track of employee leaves and their time off so you can better manage your employees and resources.

Leave Pro │ For teams with fixed work hours that require a more refined leave system.

Leave Pro is an advanced version of Leave, not only does it keep track of employees leaves, it also offers admins to set rules on when and how to grant leaves and carryover leaves. Leave Pro is connected to the HR Calendar, so employees can plan their leaves accordingly and ahead of time. Leave Pro is suitable for teams that require a more refined and semi-automatic leave system.

│ The HR settings that are required for using Leave and Leave Pro │

If you want to know the finer differences between Leave and Leave Pro, please refer to the Leave Tool Manual and Leave Pro Tool Manual.

1 │ Common Features

2 │ Unique Leave Features

Employees │ The employees are allowed to manually adjust leave days before applying for leaves, whereas Leave Pro automatically calculates the leave days because the HR Calendar will exclude weekends, holidays or non-working days set by the admins.
HR Staff │ The HR Staff has the authority to adjust employees' leave time when necessary.

3 │ Unique Leave Pro Features

Employees │ Connected to the HR Calendar, the semi-automatic system tells each employee of their available leaves and past leave records.
Managers │ The system will automatically escalate leaves that match the Long Leave setting and offer various leave reports for managers to plan ahead and allocate their resources.
HR Staff │ The HR Staff sets the rules of each leave type, including automatic grant rules, advanced notice, carryover rules, and deputy availability, etc. The leave reports are available to the HR Staff and they are allowed to apply and adjust leaves for employees when necessary.

Reminders

Although both Leave and Leave Pro are available for Premium Plan users, and we generally advise users to pick one of the two for use. You can indeed use both tools simultaneously, but please make sure that all employees are fully aware of their situations and know when to use the right tool when applying for leaves.
All the finer details and tutorials are in the manuals, take a look!

Leave Tool Manual Leave Pro Tool Manual

Relevant Questions

The Leave tool setup. The Leave tool features. The HR tool setup. The Leave tool features. The HR tool setup. How do I activate Leave or Leave Pro tool? Why do I have limited tool access?

Question 26

What do I do when there is an error on my leave application?

Accepted Answer

FAQ-ID：1173
Apply for the wrong type of leave? Wrong date? Incorrect amount of leave days? Fret not! For any reason, if you want to adjust something on your leave application, you may use any one of the methods to rectify your request.

Cancel / Withdraw.
The manager rejects the leave request.
Adjust by the HR Staff.

1 │ Cancel / Withdraw When a leave request has not been approved, the applicant could cancel it. If it has been approved, then the applicant could withdraw it, but the manager will have to approve the withdrawal. You may refer to the Leave or Leave Pro Tool Manual. 2 │ The Manager Rejects the Request If the leave request has not been approved, you may inform your direct manager of the error and ask him/her to reject the request. 3 │ Adjust by the HR Staff Whether your team is using the Leave or Leave Pro, the correct methods of retracting a leave request are always to cancel/withdraw or have the manager reject the leave request. However, if you encounter an unexpected error, you could ask the HR Staff to manually adjust the leaves to the correct amount.

Leave The HR Staff may refer to the STEP 2-h Adjustment of the Leave Tool Manual.
Leave Pro The status of the leave application must be canceled, withdrew or rejected, then the HR Staff can use the Employee Balance to adjust the leaves.

Leave Tool Manual Leave Pro Tool Manual

Reminders

Relevant Questions

Why are employees’ leaves don’t add up? How do I fix them?
How to properly set up the Leave tool?
How to properly set up the Leave Pro tool?
What’s the difference between “Leave” and “Leave Pro”?

Question 27

What is All Upcoming on the bottom of the workplace list?

Accepted Answer

FAQ-ID：1003 The Dashboard is great for showing your to-do list and all, but if you have multiple workplaces, it would be a hassle for you to enter a workplace to check the Dashboard and switch to another to do the same thing all over again. Shouldn't there be a quicker way for this? Well, guess what! This is exactly what the All Upcoming is for! Because your Private Space, WorkDo Network and each workplace are independent, therefore, typically, you would need to switch to each workplace's Dashboard to get a glimpse of your to-do list, but that's not the case now that there's All Upcoming you can use! All Upcoming puts all your upcoming events and to-do lists from all domains into one place, so you can conveniently bring it up and immediately get the full picture of what your schedule looks like.

View All Upcoming

Plan：All plans

Permission：All users

Interface：AppWeb

Steps：

Click the icon on the upper-left-hand corner to bring up your workplace list.
Scroll down to the bottom and select All Upcoming.
Use the tab to switch between Today's upcoming items and Next 7 days'.
Select an item to view its detail.

Reminders

All upcoming consists of a person's due tasks and events from the collaboration tools, as such, each individual's upcoming items are unique and different from other users.
The web version has an Overdue tab which is absent in the app version.

Relevant Questions

How do I switch workplace domains? What are the benefits of using the Dashboard? A personalized Dashboard Calendar just for you. What is WorkDo Network? Can anyone else access my Private Space?

FAQ

Top 10 Qs You'd want to know

How do I subscribe to an external calendar?

Subcribe / Cancel Calendar Subscription

Reminders

Relevant Questions

Account

How do I subscribe to an external calendar?

Subcribe / Cancel Calendar Subscription

Reminders

Relevant Questions

Main Settings

What kind of third-party software integration does WorkDo offer?

Robot APIs

Set Up Notes

Relevant Questions

Dashboard

A personalized Dashboard Calendar just for you.

Reminders

Relevant Questions

What is All Upcoming on the bottom of the workplace list?

View All Upcoming

Reminders

Relevant Questions

HR

What is the HR Calendar?

1 │ What about our overseas offices that use different business calendars?

2 │ Weather-related cancellations.

3 │ What happens if I set the HR Calendar at later date?

Reminders

Relevant Questions

How do I create new departments in the organization?

Restructure the Department Chart

Create New Departments

Reminder

Relevant Questions

Leave

What’s the difference between “Leave” and “Leave Pro”?

Leave │ For teams that work on shift schedules.

Leave Pro │ For teams with fixed work hours that require a more refined leave system.

1 │ Common Features

2 │ Unique Leave Features

3 │ Unique Leave Pro Features

Reminders

Relevant Questions

What do I do when there is an error on my leave application?

Reminders

Relevant Questions

Leave Pro

Why are employees’ leaves don’t add up? How do I fix them?

Troubleshooting Incorrect Employee Leaves

Reminders

Relevant Questions

What’s the difference between “Leave” and “Leave Pro”?

Leave │ For teams that work on shift schedules.

Leave Pro │ For teams with fixed work hours that require a more refined leave system.

1 │ Common Features

2 │ Unique Leave Features

3 │ Unique Leave Pro Features

Reminders

Relevant Questions

What do I do when there is an error on my leave application?

Reminders

Relevant Questions

Get to know WorkDo

What is All Upcoming on the bottom of the workplace list?

View All Upcoming

Reminders

Relevant Questions