2017-02-09

WorkDo_FAQ

FAQ

Accounts, notifications and more answers to the most frequently asked questions!

Top 10 Qs You'd want to know

FAQ-ID:1074
The calendar on your WorkDo dashboard gives you an overview of all your workplace’s upcoming events and tasks. It is a personalized calendar that is for you only. However, if you prefer to use an external calendar, feel free to integrate your WorkDo events into an external calendar!

Just enable the Calendar Subscription function in your Workplace Settings and copy the link then paste into your external calendar to subscribe, simple as that!

Subcribe / Cancel Calendar Subscription
Plan:All plans
Permission:All users
Interface:AppWeb

 
STEPS │ App

  1. Click the Workplace Settings on the workplace page.
  2. Click your profile.
  3. Select Calendar Subscription.
  4. Enable the function.
    • Subscribe │ A blue checkmark will indicate it is enabled and a subscription link is shown. Copy the link and paste it into your external calendar to receive updates from your workpalce.
    • Cancel Subscription │ Toggle the button to disble it.

 
STEPS │ Web

  1. Click the Workplace Settings on the workplace page.
  2. Select Calendar Subscription.
  3. Enable the function.
    • Subscribe │ A blue checkmark will indicate it is enabled and a subscription link is shown. Copy the link and paste it into your external calendar to receive updates from your workpalce.
    • Cancel Subscription │ Toggle the button to disble it.
 

Reminders
  • For iPhone users, just click subscribe and the link will be automatically copied to your calendar.
  • If you are in multiple workplaces, please switch workplaces and follow te steps described in this FAQ to obtain the calendar subscription links.
  • Not every external calendar shares the same subscription method, please check with your calendar on how the subscription service works.
  • Most external calendars do not provide real-time updates and synchronization. Please check your calendar’s information to ascertain the update times and frequency.
  • You will no longer receive updates once you cancelled the calendar subscription or updated the link.
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FAQ-ID:1092

When there’s an update related to the tools you use to interact with your team, you will receive a push notification on your mobile device when you are not actively using WorkDo. The Notification Center will display all the updates with a numeric value representing the number of new updates.

The notification methods include alert sound, vibration and daily reminder count. You could also opt to receive notification alerts, email alerts, event alarms and chat alerts of the selected groups and workplaces. Please follow the steps below to personalize your notification settings.

Change App Notification Settings
Plan:All plans
Permission:All users
Interface:AppWeb

Steps:
Click the icon > App Settings > Notification Settings to change the settings.

  • Alert Sound: Recieve notification sounds for updates when the app is running.
  • Vibrate: Receive notification vibrations for updates when the app is running.
  • Daily Reminder: Receive daily notification of items on your to-do list once enabled.
 

Reminders
  • For devices that are running on Android 8.0 or above, the devices’ sound profile will be applied to chat alerts and event alrms.
  • Notifications include publishing posts, editing posts, getting likes, receiving comments and various tool actions that require interactions and attention.
Change Workplace Notification Settings
Plan:All plans
Permission:All users
Interface:AppWeb

Steps:
Click the Workplace Settings > Personal settings > Notifications to change the settings.

  • Notification Center: Controls the Workplace’s notification sound and vibration. When turned off, you will not receive notification sounds and vibrations unless you manually check the notification center.
  • Email Alert: Receive email notifications in your email inbox. The default email is set to your email listed in the HR tool, the email you used to register the account or the email used to link your account.
  • Event Alarm: Receive event alarms in advance when you reply Going/Maybe to events. Set your reminder time, default is set to 15 minutes prior to the event.
  • Chat Alert: Receive chat notifications. The top button determines the overall chat notifications are enabled or disabled, or you could individually turn the notification on/off for selected groups.
 

Reminder
  • You will receive additional push notifications when WorkDo is not closed.
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Account

FAQ-ID:1074
The calendar on your WorkDo dashboard gives you an overview of all your workplace’s upcoming events and tasks. It is a personalized calendar that is for you only. However, if you prefer to use an external calendar, feel free to integrate your WorkDo events into an external calendar!

Just enable the Calendar Subscription function in your Workplace Settings and copy the link then paste into your external calendar to subscribe, simple as that!

Subcribe / Cancel Calendar Subscription
Plan:All plans
Permission:All users
Interface:AppWeb

 
STEPS │ App

  1. Click the Workplace Settings on the workplace page.
  2. Click your profile.
  3. Select Calendar Subscription.
  4. Enable the function.
    • Subscribe │ A blue checkmark will indicate it is enabled and a subscription link is shown. Copy the link and paste it into your external calendar to receive updates from your workpalce.
    • Cancel Subscription │ Toggle the button to disble it.

 
STEPS │ Web

  1. Click the Workplace Settings on the workplace page.
  2. Select Calendar Subscription.
  3. Enable the function.
    • Subscribe │ A blue checkmark will indicate it is enabled and a subscription link is shown. Copy the link and paste it into your external calendar to receive updates from your workpalce.
    • Cancel Subscription │ Toggle the button to disble it.
 

Reminders
  • For iPhone users, just click subscribe and the link will be automatically copied to your calendar.
  • If you are in multiple workplaces, please switch workplaces and follow te steps described in this FAQ to obtain the calendar subscription links.
  • Not every external calendar shares the same subscription method, please check with your calendar on how the subscription service works.
  • Most external calendars do not provide real-time updates and synchronization. Please check your calendar’s information to ascertain the update times and frequency.
  • You will no longer receive updates once you cancelled the calendar subscription or updated the link.
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FAQ-ID:1005
WorkDo is designed for multicultural teams to communicate and collaborate, with that in mind, the user interface supports English, Traditional Chinese, and Simplified Chinese.

Users could download WorkDo from Google Play and App Store, or simply use the web version by opening up a web browser and logging in to WorkDo.

One thing to note is that the language setting in the app versions is based on the device’s language setting. The web version, however, can be changed with a few clicks of your mouse.

Language Change
Plan:All plans
Permission:All users
Interface:AppWeb

App

  1. Enter the device settings.
  2. Search for the language setting and change to your preferred language.
  3. WorkDo’s user interface will reflect the language change when it is done.

Web

  1. Enter the Accounts Screen│ Click the icon on the upper-right-hand corner > select App Settings > Accounts.
  2. Click the Edit button next to My Info.
  3. Scroll down to Language and change your preferred language.
  4. Click Save to finish.

 

Reminders
  • The user interface language change does not affect the input language.
  • Each device’s language setting may differ, please consult the device manual for detailed information.
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FAQ-ID:1001
Of course! You may use a different nickname and profile picture for different workplaces for different kinds of collaborations for different scenarios.

  • Public Profile
    The information in this profile can be seen by your clients, customers and partners in the WorkDo Network. (If the workplace admins have allowed members to use their nicknames.)
  • Workplace Profile
    The information in this profile can only be seen by members of the same workplace. If the workplace admins have allowed members to use their nicknames, you may update your workplace profile in each workplace.

Public Profile Update
Plan:All plans
Permission:All users
Interface:AppWeb

Steps:

  1. Accounts > My Public Profile in Network.
    • App │ Click the icon on the upper-right-hand corner in the main function page > Accounts > My Public Profile in Network.
    • Web │ Click the icon > App Settings  > You will enter the Accounts page by default > Click the Edit button next to My Info to start editing your profile information.
  2. Fill out the information.
    • Profile Picture
    • Display Name
  3. Exit to save.
Workplace Profile Update
Plan:All plans
Permission:All users
Interface:AppWeb

Steps:

  1. Workplace Settings > My Info.
  2. Fill out the information
  3. Exit to save.

 

Reminder
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Notifications

FAQ-ID:1097
Aside from the notification center, if you like to receive notifications through emails or customize your notification settings, this is the FAQ for you!

By default, email notifications are turned on and your login email address is used to receive the notifications. If you feel like turning on or off certain types of notifications, you may do so by following the steps below. 

01|Turn On / Off Notification Emails
Plan:All plans
Permission:All users
Interface:AppWeb

Steps:

  1. Enter Workplace Settings.
  2. Click Notifications.
  3. Toggle the Email Alert button to turn it on and off.
02|Set or Reset an Email Address
Plan:FreePaid
Permission:MembersWorkplace AdminsTool Admins
Interface:AppWeb

Steps:

  1. Select the HR tool.
  2. Click Employees Profiles or Employees using the app .
  3. Select an employee.
  4. Update employee email address.
    • App │ Click the icon then Edit to update the Business Email.
    • Web │ Click the Edit icon and update the Business Email field.
  5. Click Save to finish.
 

Reminders
  • If the HR tool is not enabled in your workplace or you used a mobile number upon account sign up and didn’t set an email address then you have to manually bind an email address.
  • Email notifications can only be turned on or off, users can’t select the types of notifications they would like to receive.
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FAQ-ID:1098
We understand a busy workday can easily overwhelm even the most organized person, which is why in WorkDo, you can set a daily reminder to notify you of unfinished tasks and upcoming events so that you need to attend to.

The Daily Reminder will tell you how many things that require your attention, this number includes the Tasks, Events and Polls from all workplacesWorkDo Network and Private Space levels, you can click on it and view all the items in the All Upcoming section.

Set Daily Reminder
Plan:All plans
Permission:All users
Interface:AppWeb

Steps:

  1. On the main function screen.
  2. Click the icon on the upper-right-hand corner.
  3. Click App Settings.
  4. Click Notification Settings.
  5. Enable Daily Reminder.
  6. Set the reminder time.
 

Reminder
  • The Daily Reminder is a device-based setting. If you use WorkDo on multiple devices, you need to set the Daily Reminder on each device individually.
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FAQ-ID:1092

When there’s an update related to the tools you use to interact with your team, you will receive a push notification on your mobile device when you are not actively using WorkDo. The Notification Center will display all the updates with a numeric value representing the number of new updates.

The notification methods include alert sound, vibration and daily reminder count. You could also opt to receive notification alerts, email alerts, event alarms and chat alerts of the selected groups and workplaces. Please follow the steps below to personalize your notification settings.

Change App Notification Settings
Plan:All plans
Permission:All users
Interface:AppWeb

Steps:
Click the icon > App Settings > Notification Settings to change the settings.

  • Alert Sound: Recieve notification sounds for updates when the app is running.
  • Vibrate: Receive notification vibrations for updates when the app is running.
  • Daily Reminder: Receive daily notification of items on your to-do list once enabled.
 

Reminders
  • For devices that are running on Android 8.0 or above, the devices’ sound profile will be applied to chat alerts and event alrms.
  • Notifications include publishing posts, editing posts, getting likes, receiving comments and various tool actions that require interactions and attention.
Change Workplace Notification Settings
Plan:All plans
Permission:All users
Interface:AppWeb

Steps:
Click the Workplace Settings > Personal settings > Notifications to change the settings.

  • Notification Center: Controls the Workplace’s notification sound and vibration. When turned off, you will not receive notification sounds and vibrations unless you manually check the notification center.
  • Email Alert: Receive email notifications in your email inbox. The default email is set to your email listed in the HR tool, the email you used to register the account or the email used to link your account.
  • Event Alarm: Receive event alarms in advance when you reply Going/Maybe to events. Set your reminder time, default is set to 15 minutes prior to the event.
  • Chat Alert: Receive chat notifications. The top button determines the overall chat notifications are enabled or disabled, or you could individually turn the notification on/off for selected groups.
 

Reminder
  • You will receive additional push notifications when WorkDo is not closed.
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FAQ-ID:1095
Don’t want to miss out on important discussions in the workplace? Don’t want to be left out of the loop? Well, WorkDo’s customizable notification settings will make sure that you always stay on top of things!

WorkDo’s notifications settings can be personalized to users’ preferences, including chat notifications, event notifications, and even the daily to-do list notifications, etc.

In rare circumstances, notifications may be delayed due to a number of reasons. Should this occurs, please follow the instructions below to troubleshoot the problem.

Troubleshoot Notification Delay
Plan:All plans
Permission:All users
Interface:AppWeb

Troubleshoot:

  1. Relaunch the app or web browser.
    • App │ Exit the app and update WorkDo to the latest version and log in again.
    • Web │ Close the web browser and open a new browser and log in to your WorkDo account again.
  2. Make sure the device notification permission is grant to WorkDo.
    • Device │ Check the WorkDo is allowed to send notifications by your device’s notification settings.
    • PC │ Click the lock icon in front of the URL in your web browser to change the notification settings.
  3. Check your WorkDo notifications are turned on.
  4. Maintain a stable connection. 
    If you are on traveling at a high speed, ie., on a high-speed train or on the freeway, a stable connection may not be maintained on your device, resulting in the dealy. Please make sure your device has a stable connection and relaunch the app.
  5. Check the cellphone signal reception.
    If you are in areas where signal coverage is weak, you may experience a delay, please check with your service provider. It will be fixed when you have returned to areas with a stable connection.
  6. About dealy on iOS 13.
    We have identified that some users may experience notification delay using iPhones running on iOS 13. If you are experienceing a delay please log out of WorkDo and then log in again to resolve this issue.
 

Reminders
  • WorkDo supports multi-device operation, all posts, messages and actions are synced across all devices with the exception of notifications that are based on each device’s notification settings.
  • Please ask someone to send you a message to verify whether the delay has been resolved once the troubleshooting has been performed. Should the problem persists, please use the feedback for assistance.
  • Different PCs, devices and operating systems may name the notification settings differently, please consult each hardware, software provider.
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FAQ-ID:1096
Your notification bell will be sure to pop up when you engage in a collaborative effort with your team. When it does, a number next to the notification bell tells you how many notifications there are and what you need to focus on.

Notifications include posts, comments, likes, chat messages, etc. With the help of the notification center, you are sure to stay on top of things!

1 │ WorkDo Notification Center

The notifications are all things that are important and pertaining to you, such as published posts, edits, likes received, comments left, or approved leaves, expenses, overtime applications and other requests. So keep checking back to WorkDo and make sure you don’t miss out on important stuff.

  • Unread │ Blue background
  • Read │ Grayed out

2 │ Dashboard Notifications

When you receive different types of tool notifications, the dashboard will also show numbers next to the corresponding tools, this helps you quickly identify what needs your attention.

  • Unread │ A read dot or a number next to the tools
  • Read │ No indicators
Reminder
  • Please refer to this FAQ to change your notification settings.
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Dashboard

FAQ-ID:1100
What is the Dashboard for? What are the benefits of using the Dashboard? Well, in a way, you can think of the Dashboard as your personal assistant or secretary; it always shows you items that await your decisions and replies, so in case you forget a thing or two in your hectic schedule, it will help you focus on things that require your attention!

Dasboard
The main design focus of the Dashboard is to save users’ time by organizing a to-do list for everyone, so users can quickly grasp what is happening in the workplace, and get an outlook on the things they need to do to manage their time and resources accordingly.

There is a Dashboard for each workplace, as well as the WorkDo Network and your Private Space, it reminds you of things that you need to pay attention to, making it the perfect assistant for users!

The Benefits of Dashboard

  • An automated to-do list that help you keep track of things.
    May it be the Dashboard Wall, Calendar, 8 basic tools, Workflow or Leave Overview, the Dashboard tells you all in a neatly and organized fashion, so you can immediately assess the priorities and resources.
  • All things that pertain to you.
    When things get hectic, you may be bombarded with notifications, some may be important to you, some may not be as important, but the Dashboard will help filter items that do not require your actions, so you can put your energy and focus where they matter.
  • Customizable Dashboard display.
    You may customize your Dashboard to your likings. Simply, long-press on an icon to initiate the customization process. Select tools and items you’d like to see on the Dashboard and hide the ones you don’t, then drag and drop to change their order.
Enter the Dashboard Screen
Plan:All plans
Permission:All users
Interface:AppWeb

Steps:

App

  1. Switch to workplace, WorkDo Network or Private Space.
  2. Click the Dashboard button on the bottom of the screen.

 
Web

  1. Switch to workplace, WorkDo Network or Private Space.
  2. Click the  icon to enter the Dashboard Wall then click on the tools or items to view its details.

 

Reminder
  • The Dashboard automatically gathers items, posts and request forms that pertain to the user, as such, it is normal that everyone’s Dashboard differs from one another.
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FAQ-ID:1101
There are tools I rarely use, can I set the tools I want to use in the Dashboard?

Of course! Users can customize the Dashboard to their liking and choose the tools and shortcuts they want in the Dashboard.

May it be the Dashboard Wall, Calendar, 8 basic tools, Workflow or Leave Overview, the Dashboard tells you all in a neatly and organized fashion, so you can quickly assess the priorities and available resources.

By default, the Dashboard Wall, Announcements, Notes, Files, Albums and Links are locked because they are frequently used, but the reset of the tools and shortcuts are completely customizable. Now, you may follow the steps below to customize your own dashboard.

Dashboard Customization
Plan:All plans
Permission:All users
Interface:AppWeb

 
STEPS | App

  1. Switch to workplace, WorkDo Network or Private Space Dashboard.
  2. Long-press a tool icon enter into the setting screen.
  3. Select the tools you want to use and hide the ones you don’t.
  4. In the setting screen, press and hold a tool icon then drag and drop to change the order.
  5. Click Done on the upper-right-hand corner to finish.

 
STEPS | Web

  1. Switch to workplace, WorkDo Network or Private Space Dashboard.
  2. Scroll down to the bottom of the tool list and click Custom Dashboard.
  3. Select the tools you want to use and hide the ones you don’t.
  4. In the setting screen, press and hold a tool icon then drag and drop to change the order.
  5. Click Save to finish.

 

Reminder
  • Every user could customize their Dashboard to their own preference and it does not affect other users.
  • The Dashboard automatically gathers items that pertain to the user, as such, it is normal that everyone’s Dashboard differs from one another.
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