FAQ
Accounts, notifications and more answers to the most frequently asked questions!
FAQ-ID：1173
Apply for the wrong type of leave? Wrong date? Incorrect amount of leave days? Fret not! If you want to adjust something on your leave application, you may use any of the methods to rectify your request.
1 │ Employee: Cancel / Withdraw
When a leave request has not been approved, the applicant could cancel it. If it has been approved, the applicant could withdraw it, but the manager will have to approve it. You may refer to STEP 2-d of the Leave Tool Manual or STEP 3-b of the Leave Pro Tool Manual.
2 │ Manager: Reject the Request
If the leave request has not been approved, you may inform your direct manager of the error and ask him/her to reject the request as shown in STEP 2-e of the Leave Tool Manual and STEP 3-c of the Leave Pro Tool Manual.
3 │ HR Staff: Request Adjustment
Whether your team is using Leave or Leave Pro, the correct methods of retracting a leave request are always to cancel, withdraw, or have the manager reject it. However, as a last resort, you could always ask the HR Staff to adjust the leave request.
Download Leave Tool Manual Download Leave Pro Tool Manual
RemindersFAQ-ID：1078
In principle, if you follow the instructions in setting up the Attendance tool correctly, all employees will get their leaves. But in case you have any employee whose leaves are incorrect, please follow the steps in this FAQ to adjust employee leaves.
Be sure that your tool role in Attendance is HR Staff then you may begin the troubleshotting procedure by using the web version of WorkDo.
Troubleshoot：
STEP 1 │ Check Leave Records
Employee could use Leave Records to verify if their personal leaves are correct, or the HR Staff could use Company Leave Records to perform the same move.
STEP 2 │ Check Employee Profile
Some leaves are tied to employees’ tenures in the company, so if the leave is given based on employees’ tenures, you need to check whether the information is correct in their Employee Profile in the HR tool. You may also refer to this FAQ for the HR settings details.
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STEP 3 │ Check the Rules of Each Leave Type
When new rules are set for a leave type, they are applicable to new employees, and employees who become eligible for this leave, else, the new rules will be applied the next time it auto-grants. This is done so in consideration that some employees may have applied for this leave already, so in keeping the data correct and consistent, therefore, the system will not change any leave records retroactively.
STEP 4 │ Adjust employee leaves
Please refer to STEP 2-c of the Leave Pro Tool Manual to adjust employees’ leave balances or you may use the Import Employee Balance to adjust multiple employees’ leave balances.
What are the essential settings of Leave Pro?
RemindersFAQ-ID：1173
Apply for the wrong type of leave? Wrong date? Incorrect amount of leave days? Fret not! If you want to adjust something on your leave application, you may use any of the methods to rectify your request.
1 │ Employee: Cancel / Withdraw
When a leave request has not been approved, the applicant could cancel it. If it has been approved, the applicant could withdraw it, but the manager will have to approve it. You may refer to STEP 2-d of the Leave Tool Manual or STEP 3-b of the Leave Pro Tool Manual.
2 │ Manager: Reject the Request
If the leave request has not been approved, you may inform your direct manager of the error and ask him/her to reject the request as shown in STEP 2-e of the Leave Tool Manual and STEP 3-c of the Leave Pro Tool Manual.
3 │ HR Staff: Request Adjustment
Whether your team is using Leave or Leave Pro, the correct methods of retracting a leave request are always to cancel, withdraw, or have the manager reject it. However, as a last resort, you could always ask the HR Staff to adjust the leave request.
Download Leave Tool Manual Download Leave Pro Tool Manual
Reminders