Top 10 Qs You'd want to know
FAQ-ID：1168
The Attendance tool in WorkDo is fairly straightforward, it offers employees to clock in/out with their PCs/phones via Wi-Fi/GPS when they enter the preset ranges.
If you cannot clock in/out, it is typically one of these 4 reasons. 1. The Attendance tool settings are incomplete. 2. The device is not connected to the set Wi-Fi hotspot or in the set GPS range. 3. WorkDo hasn’t been given permission to access your device’s location. or 4. Unstable internet connection.
Please refer to the steps below to troubleshoot the problem if you cannot clock in/out with your device.
Troubleshooting Clock In/Out Issues
Steps：
- Have you completed the Attendance tool settings?
The settings include select employees who are required to clock, set the Wi-Fi hotspots and GPS locations, and whether remote teams and work from home employees are allowed to remote clock. - Make sure your device is connected to a set Wi-Fi hotspot.
- iPhone │ Must connect to the Wi-Fi hotspot to clock in/out.
- Android │ Some Android devices are allowed to clock in/out so long as the hotspot is discovered without having to connect to it.
- Make sure WorkDo is allowed to obtain your device’s location.
- App │ Enter the device settings and select Apps > WorkDo > Permissions > Location and allow access for WorkDo to obtain your device location to clock in/out.
- Web │ Click the padlock icon in front of the browser link and allow location access.
- Make sure the GPS service is not blocked.
The GPS service of your device can be blocked in certain buildings and structures. Please be sure that your device has GPS access before attempting to clock in/out. - GPS drift.
GPS drift, in the most practical sense, is the difference between your actual location and the location recorded by a GPS receiver. Consumer-grade GPS receivers are not 100% accurate, this will usually cause a difference between your actual location and your recorded location. If this happens, follow the below steps to fix the problem.- Enter the clock in/out screen.
- Click “Check clockable area” and your current GPS location to see if you are within range.
- Click “Revise Location” when your GPS location is undetected or drifting.
- If most employees are often out of the clockable range, please ask the HR Staff to extend the clockable range.
- Make sure you have a stable internet connection.
Be sure that your device has a stable connection to the set Wi-Fi hotspot before clocking in/out.
Reminders
- Post-Clock utilizes the same clocking method, so if the Post-Clock button does not appear when you are late for work, please refer to the same steps to troubleshoot the problem.
- Different brands of devices may name the settings and options differently, please refer to your device’s manual for proper names and functions.
Workplace
FAQ-ID：1040
Certainly. We understand that subsidiaries of global corporates and conglomerates collaborate on a different scale, so in WorkDo you could use one account to join different workplaces.
Simply put, once you register an account, you could create and join multiple workplaces, the workplace data and configuration are unique, independent and secure, perfect for operating remote teams!
- Create, Join Workplaces
You can create multiple workplaces and/or join other workplaces with different profiles, each workplace’s data is independent to reflect how your real-world workplace operates. - Collaboration in WorkDo Network
WorkDo Network is created for you to collaborate with people from other companies. You could collaborate and create groups just like you would in the regular workplace. - Private Space
The Private Space is for you to use any way you see fit. You could use it to save important notes, make a to-do list or create reminders, any way you want, and it’s entirely for you only!
Switching workplaces
Steps：
- Click the workplace menu
on the upper-left corner and a list of workplaces you are in will be displayed. - Click on desire the workplace to switch workplace domain.
Reminder
Your WorkDo account is your own, in the event that you no longer work for the former company, you may use your account to join the new company.
Relevant Question
WorkDo web general navigation.
WorkDo app general navigation.
How to create a workplace?
Can I join the company workplace on my own?
How to invite people to a workplace?
What is WorkDo Network?
WorkDo Network, Workplace, Private Space, what are they?
What is All Upcoming on the bottom of the workplace list?
Sending messages.
Chats
FAQ-ID：1076
In terms of team collaboration, it is recommended that you create groups to tackle different tasks. When a group is created, members can use various tools to communicate and collaborate, etc.
However, in certain instances, if a simple chatroom is all you need to get things running, you can create a temporary chatroom to message other members. And if they aren’t your buddy, you can ask one of the participants to invite them into the temporary chatroom.
Create a Temporary Chatroom
Steps：
- Select the workplace domain.
- Click Chats.
- Click + New Chat.
- Select participants.
- Click Done if you are using the WorkDo app, and Confirm if you are using the web version.
Reminders
- If you would like to invite participants who are not your buddies into the chatroom, you can ask other participants who are their buddies to invite them.
- A temporary chatroom is for messaging only; therefore, no collaboration tools are provided. If you need to use the collaboration tools, you can either create a group or upgrade the chatroom to a group.
