Sign up/Log in
FAQ-ID：1010
You could create your WorkDo account using a valid email address or a mobile number.
In addition, to avoid the wrong person from joining your workplace, certain invite actions do require a designated email or mobile number upon signing up.
Plan：
All plans
Permission： All users
Interface： App Web
│ Email Sign Up
- Install and launch WorkDo
- App │ Launch WorkDo and select “Sign Up”.
- Web │ Click “Log In” on the official website and select “Sign Up”.
- “Email” is the default sign up option. Enter your email and password.
- Click “Sign Up” and a verification email containing a pin number will be sent to the email address provided.
- Enter the pin number on WorkDo.
- Set up your WorkDo profile and picture and you are good to go!
│ Mobile Number Sign Up
- Install and launch WorkDo
- App │ Launch WorkDo and select “Sign Up” and click “Sign up with a mobile number”.
- Web │ Click “Log In” on the official website and select “Sign Up”, then select “Mobile Number”.
- Input the “Country/Region Code” followed by your mobile number.
- Click “Sign Up” and you will receive a verification SMS containing a pin number.
- Enter the pin number on WorkDo.
- Set up your WorkDo profile and picture and you are good to go!
Reminder
- Federated login is also another method that users could utilize for a faster and smoother log in process. WorkDo offers federated login via Google, Facebook, Apple ID and WeChat.
FAQ-ID：1011
If you don’t have a WorkDo account yet, you can sign up for one in a couple of minutes. Please refer to the topic “How do I sign up for WorkDo” for more information. If you already have a WorkDo account, you can log into your account by entering your mobile number/email and password then tap Log In.(Extended reading: My WorkDo Account)
If you already signed up using your email, mobile number, or has bound your account to a Google, Facebook, Apple ID and WeChat account, please follow the steps below to log into your WorkDo account.
Plan： All plans
Permission： All users
Interface： App Web
1 │ Email Log In
- Sign up your WorkDo account with your email.
- Open WorkDo.
- App │ Open WorkDo and click Log In.
- Web│ Click Log In on the Official Web Site.
- The default is set to email log in, enter the email and password you used to sign up for WorkDo.
- Click the Log In button.
2 │ Mobile Number Log In
- Sign up your WorkDo account with your mobile number.
- Open WorkDo.
- App │ Open WorkDo and click Log In.
- Web│ Click Log In on the Official Web Site.
- Select Mobile Number.
- Enter the mobile number you used to sign up for WorkDo.
- Click the Log In button.
3 │ Google / Facebook / Apple ID / WeChat Log In
You must complete the account binding process to a Google, Facebook or WeChat account.
- Open WorkDo
- App │ Open WorkDo and click Log In.
- Web│ Click Log In on the Official Web Site.
- Click the Other tab.
- Select the corresponding Google, Facebook, WeChat icon to log in.
Reminders
Upon log in, your destination screen is determined depending on the situations below.
- The workplace you previously logged out of.
- If you have not joined any workplace, the Join/Create Workplace page will be shown.
FAQ-ID：1013
Did you know apart from email and mobile number, you could use your Google account to log in to WorkDo?
Simply set up your Google account as a federated account and bind it to your WorkDo account for quicker log-ins!
Sign Up Your WorkDo Account Using Google
Steps：
- Set up Google as a federated account.
- Open WorkDo.
- App │Open WorkDo and click Log In.
- Web│ Click Log In on the Official Web Site.
- Click the Others tab.
- Select Continue with Google.
- Enter your Google account information for verification.
- Set up your WorkDo profile and off you go!
Reminders
- If you have multiple Google accounts, make sure you choose the right account and enter the correct password to pass the verification process.
- If you used a Google account to sign up for WorkDo, the system will use the gmail as your primary email, you may set up another email for the email log in method.
- Click here to view your Google authorization to WorkDo.
FAQ-ID：1012
Did you know apart from email and mobile number, you could use your Facebook account to log in to WorkDo?
Simply set up your Facebook account as a federated account and bind it to your WorkDo account for quicker log-ins!
Sign Up Your WorkDo Account Using Facebook
Instructions：
- Set up Facebook as a federated account.
- Open WorkDo.
- App │Open WorkDo and click Log In.
- Web│ Click Log In on the Official Web Site.
- Click the Others tab.
- Select Continue with Facebook.
- Enter your Facebook account information for verification.
- Set up your WorkDo profile and off you go!
Reminders
- If you have multiple Facebook accounts, make sure you choose the right account and enter the correct password to pass the verification process.
- If you used a Facebook account to sign up for WorkDo, the system will use the email as your primary email, you may set up another email for the email log in method.
- If Facebook is not authorized to provide your email to WorkDo, you must set up an email log in method and create a federated account. Only then the HR personnel are able to set up your employee profile and settings for tool usage.
- Click here to view your Facebook authorization to WorkDo, click “View and edit” to change the data access if needed.
FAQ-ID：1025
Did you know apart from email and mobile number, you could use your Apple ID to log in to WorkDo?
One thing to note is that because Apple ID uses a private email relay service to generate a random, unique email address that forwards to your personal email, which means the HR tool is unable to bind your account, preventing you from accessing many advanced tools.
Therefore, please bind a valid email address to your account once you have completed the registration process and have the HR Staff bind your account to your employee profile in the HR tool.
Signn Up Your WorkDo Account Using Apple ID
Steps：
- Open WorkDo
- iPhone │ Open WorkDo and click Log In.
- Web │ Click Log In on the Official Web Site.
- Click the Others tab.
- Select Continue with Apple ID.
- Enter your Apple ID information for verification.
If your device is not logged in to Apple, you will first be asked to log into your Apple account. - Set up your WorkDo profile and off you go!
- How to access advanced tools?
- Bind an email address.
- Ask the HR Staff to link the email address to your employee profile.
Reminders
- If you have multiple Apple accounts, be sure to choose the right account to sign up and log in to WorkDo.
- Click here for privacy and security information on sign in with Apple.
FAQ-ID：1014
Did you know apart from email and mobile number, you could use your WeChat account to log in to WorkDo?
Simply set up your WeChat account as a federated account and bind it to your WorkDo account for quicker log-ins!
Sign Up Your WorkDo Account Using WeChat
Steps：
- Set up WeChat as a federated account.
- Open WorkDo.
- App │Open WorkDo and click Log In.
- Web│ Click Log In on the Official Web Site.
- Click the Others tab.
- Select Continue with WeChat.
- Enter your WeChat account information for verification.
- Set up your WorkDo profile and off you go!
Reminders
- If you have multiple WeChat accounts, make sure you choose the right account for sign up and log in process.
- If you used a WeChat account to sign up for WorkDo, the system will ask you to set up an email for the email log in method.
- Click here to view your WeChat authorization to WorkDo.
FAQ-ID：1018
Forget your password?
If you can’t log in your account, please make sure your login account and password are both correct entered. If you forgot your password, you could tap Forgot Password and follow the instructions to reset your password and log in again.
Troubleshooting
Methods：
- If you are in a workplace.
Members with the HR Staff tool role can look up your log in information in the HR tool by clicking HR > Employee Profiles > Member select > Login Email / Mobile Number. - Check your email / SMS inbox.
- If you didn’t delete your account verification email or SMS, you may still be able to find your log in email or log in mobile number in your email / SMS inbox.
- Federated account │ It is possible that you might have used a federated account to sign up for WorkDo, so you could try logging in via Facebook, Google, Apple ID or WeChat.
- Make sure your log in information is entered correctly.
- Forgot password.
Reset password then log in.
Reminders
- It is recommended that you bind a federated account after successfully logged in for quicker access.
- Federated login doesn’t require a password and you may use Facebook, Google, Apple ID or WeChat as a federated account to log in to WorkDo.
- In the unfortunate event that you failed to retrieve your login information, please read the relevant questions below to register a new WorkDo account.
Account
FAQ-ID：1033
Trouble remembering your login information?
Don’t sweat it! Instead of setting up another set of login account and password, by taking advantage of the federated login, you too, can swiftly log in to WorkDo using your existing Google, Apple ID, Facebook or WeChat account.
Account Constraints
1 │ WorkDo Account
At the moment, WorkDo requires either an email address or a mobile phone number sign up.
- Mobile Phone Number：Users are allowed to bind one phone number to their accounts.
- Email：Users are allowed to bind multiple email addresses to their accounts. Different account verification email addresses of different workplaces are automatically bound.
2 │ Federated Login
Currently, Facebook, Google, Apple ID and WeChat are the supported external accounts. Users are allowed to bind one of each external account.
Federated Account Linking
- Enter the Accounts Menu.
- App │ Click the
icon on the upper-right-hand corner > Accounts. - Web │ Click the
icon > click App Settings.
- App │ Click the
- Bind federated accounts.
- One mobile number, Facebook, Google, Apple ID and WeChat account are allowed to be bound to your WorkDO account.
- Multiple email addresses are allowed to bound to your WorkDo account.
- Account Verification
- WorkDo Account │ Enter a mobile phone number or an eamil address then enter the verification code sent via SMS or email.
- Federated Account │ Log in via linked Google, Apple ID, Facebook or WeChat account.
- Once the accounts are linked, you can use them to log in to WorkDo.
Reminders
- Use an email or a mobile phone number to sign up WorkDo and set a dedicated password. This password is paired with all federated accounts that are linked.
- If you used Google, Apple ID, Facebook or WeChat upon sign up, password set up is not required. It is only when you link an email or mobile phone number will you be asked to set a password.
- If you used different company emails to join different workplaces, the company emails will be automatically linked as your federated accounts.
FAQ-ID：1028
The answer is “No. You can use your original account for work.” Here’s how it’s done!
- If you have a company domain email address…
Chances are most users registered their WorkDo accounts using their company email addresses, however, if you prefer to use your personal email address, mobile number, Facebook account, Google account, WeChat account, or Apple ID upon registration is also okay. You just need to use your company email address for the workplace verification process, then the system will automatically combine them as your login in accounts. From this point on, you may use any of the accounts as your preferred login method. Simple, right? - If you do not have a company domain email address…
Then you need to use your mobile number or personal email address the workplace HR Staff chose as an invite method. You will then receive an email or SMS containing the invite link to join the workplace.
Let’s take a look of a few things that you need to keep in mind when doing this.
01 │ WorkDo Account Registration
The good thing about using your email address, mobile number, Facebook account, Google account, or WeChat account to register your WorkDo account is that if you change careers, you may keep your account and simply use the company domain email address to join the workplace without having to register a new WorkDo account.
02 │ Workplace Verification Account
Workplace Verification Account is the account you use to verify your identity and join the workplace. You may use your company email address, personal email address, or mobile number to receive the verification email or SMS, and you will join the workplace once approved.
- When your WorkDo account and Workplace Verification Account is the same…
You will not receive the workplace verification email or SMS, and you will join the workplace immediately.
Senario 1 │ When you receive the workpalce invite, click the link and use the Workplace Verification Account to register your WorkDo account to join the workplace and you are done!
Senario 2 │ You used your company email to register your WorkDo account then the system will automatically match your company email domain with your workplace. One thing to keep in mind is that if you switch career path and would like to keep this account, please have the workplace admin Block & Remove this account to avoid joining the workplace again. - When your WorkDo account and Workplace Verification Account is the different…
If you had registered your WorkDo account prior to joining the workplace, you will need to pass another authentication process to join the workplace. Once approved, both accounts will your federated accounts.
Which account do I ned to use upon registration?
-
- If you have a company domain email address:
- You may use a personal email address to regiter WorkDo then use the company email to join the workplace.
- Use the company email to register WorkDo and complete the verification process and join the workplace.
- Upon receiving the workplace invite:
- If your company email is specified, please click the invite link and follow Step 1 to complete the registration and workplace verification processes to join the workplace.
- If your personal email address or mobile number is specified, please click the invite link and use the specified account for registration and workplace verification processes to join the workplace.
- If you have a company domain email address:
Reminders
- The company email address is the paid enterprise email mailbox. In most cases, the easiest way to tell whether you are using a company domain email address is to see that your company’s name should follow the @ sign. However, there are exceptions to this, so please check with your IT technicians first.
- If you used different company email addresses to join different workplaces, all email addresses will be combined as your federated accounts.
FAQ-ID：1027
Do-ID is your ID number in WorkDo. Giving people your Do-ID is the quickest way for them to add you as a buddy or to add you into groups. There is a few thing that you need to take note of when setting up your Do-ID.
- It must be a combination of 6 to 20 alphanumeric characters and it cannot begin with “doid”.
- Each Do-ID is unique.
- Once set, it cannot be changed or deleted.
Set / View my Do-ID
Step：
- Enter Accounts setting.
- App │ Click the icon on the upper-right-hand corner on the dashboard page then click Accounts.
- Web │ Click the icon then select App Settings.
- App │ Click the
- My Do-ID
- View │ Your Do-ID is displayed here. Everyone is given a random Do-ID upon signing up for their WorkDo account; you can change it anytime you wish.
- Set │ Click the field to set your Do-ID, click Done to finish.
Reminders
- The setup rules for Do-ID is in the setting description.
- Each Do-ID is unique, so if the system doesn’t allow you to set the ID that you want, it means that it is taken by someone else.
FAQ-ID：1029
WorkDo’s joint account feature allows users to link their mobile numbers and other email addresses to their existing WorkDo account. In doing so, they can use any one of the linked accounts to log in to WorkDo.
When an account is unlinked, users can no longer log in to WorkDo using the said account, so we recommend you unlink an account only when one of the two below scenarios happens.
- When you have a new mobile number.
- When linked email addresses, Facebook account, Google account, Apple ID, or WeChat account has been deleted.
Joint Account Limitations
1 │ WorkDo Login Accounts
Mobile number or email only.
- Mobile Number: Only one mobile number is allowed to be linked to a WorkDo account.
- Email: Multiple email addresses are allowed to link to a WorkDo account.
2 │ Federated Accounts
One Facebook, Google, Apple ID and WeChat account each can be used to link to WorkDo.
Unlink Login Accounts
- Enter Accounts
- App │ Click the icon on the upper-right-hand corner of the main function screen followed Accounts.
- Web │ Click the icon on the upper-right-hand corner, then click App Settings to go to the Accounts Screen.
- App │ Click the
- Linked accounts are shown in either WorkDo Account section or Federated Account section.
- Select an account to unlink.
- Click Unlink.
- Confirm the unlink action in the pop-up window.
- Unlink login account complete. This account can no longer be used to log in to WokDo.
Reminders
- You must have at least two binding accounts to unlink an account.
- You can unlink the workplace verification account so long you haven’t left the workplace and have linked other login accounts to your workplace.
FAQ-ID：1005
WorkDo is designed for multicultural teams to communicate and collaborate, with that in mind, the user interface supports English, Traditional Chinese, and Simplified Chinese.
Users could download WorkDo from Google Play and App Store, or simply use the web version by opening up a web browser and logging in to WorkDo.
One thing to note is that the language setting in the app versions is based on the device’s language setting. The web version, however, can be changed with a few clicks of your mouse.
Language Change
App
- Enter the device settings.
- Search for the language setting and change to your preferred language.
- WorkDo’s user interface will reflect the language change when it is done.
Web
- Enter the Accounts Screen│ Click the icon on the upper-right-hand corner > select App Settings > Accounts.
- Click the Edit button next to My Info.
- Scroll down to Language and change your preferred language.
- Click Save to finish.
Reminders
- The user interface language change does not affect the input language.
- Each device’s language setting may differ, please consult the device manual for detailed information.
Relevant Questions
Receive email notifications.
How do I subscribe to an external calendar?
How do I disable the split view chat windows in WorkDo web version?
What is Do-ID? How do I set one?
How to set the Daily Reminder?
What happens if my WorkDo registration account differs from my Workplace Verification Account?
What are federated accounts?
WorkDo web general navigation.
FAQ-ID：1024
Can I change my login email or mobile number?
The mobile number I used to register WorkDo is no longer in use, can I change it?
The workplace HR Staff asked me to change my registered email/mobile number to join the workplace. How do I do that?
If you need to change or update your log in account, choose any one of the below methods to do so!
Change Registered Account
1 │ Change registered account? Why not bind another account instead?
WorkDo allows account binding, so you can create a joint account by simply adding another account you want to use for login.
Use federated account for faster log in.
2 │ Can’t join the workplace? Please bind the account that was designated by the workplace HR Staff.
When the HR Staff invited you to join the workplace via a designated email or mobile number, your account must bind that email or mobile number in order to accept the invitation and join the workplace.
What happens if my WorkDo registration account differs from my Workplace Verification Account?
3 │ Make sure you have bound the new account before deleting the old ones.
The system will send the account verification code to your registered email/mobile number, so be sure that you have successfully added your new login email/mobile number before deleting the old emails or mobile number.
How do I unlink login accounts?
4 │ How do I receive system notification emails when I registered using a mobile number?
If the HR tool is disabled in your workplace, you can add an email as your login account to receive system notification emails; if the HR tool is enabled in your workplace, simply ask the HR Staff to update your login emails to receive the system notification emails.
FAQ-ID：1001
Of course! You may use a different nickname and profile picture for different workplaces for different kinds of collaborations for different scenarios.
- Public Profile
The information in this profile can be seen by your clients, customers and partners in the WorkDo Network. (If the workplace admins have allowed members to use their nicknames.) - Workplace Profile
The information in this profile can only be seen by members of the same workplace. If the workplace admins have allowed members to use their nicknames, you may update your workplace profile in each workplace.
Public Profile Update
Steps：
- Accounts > My Public Profile in Network.
- App │ Click the icon on the upper-right-hand corner in the main function page > Accounts > My Public Profile in Network.
- Web │ Click the icon > App Settings > You will enter the Accounts page by default > Click the Edit button next to My Info to start editing your profile information.
- App │ Click the
- Fill out the information.
- Profile Picture
- Display Name
- Exit to save.
Workplace Profile Update
Steps：
- Workplace Settings > My Info.
- App │ Enter the Workplace Settings page > Click your name and profile picture under Personal Settings.
- Web │ Same sa the app version.
- Fill out the information
- Profile Picture
- Display Name │ Editable only when workplace admins allow workplace members to use their nicknames.
- Exit to save.
Reminder
- The workplace admins control whether to allow members to go by their real name set in the HR tool or their preferred nicknames.
- If you have followed the steps described in the above FAQ and could not make any profile updates, it means that your workplace admins decide to have everyone go by their real names.