2017-02-09 Joyce Hsu

WorkDo_FAQ

FAQ

Accounts, notifications and more answers to the most frequently asked questions!

Sign up/Log in

FAQ-ID：1021
Only users who register or bound their WorkDo account using an email or mobile number will obtain a password. If you used Google, Facebook, Apple ID or WeChat to sign up for WorkDo, please use the federated account to log in to WorkDo or refer to this FAQ to troubleshoot the problem. If you forgot your password, please follow the steps below to reset it.

Viewing your payslip with the Payroll tool requires a password, if you are uncertain whether you have set a password, please refer to this FAQ to verify it, and should you have forgotten your account password, then please reset it.

Reset Password
Plan：All plans
Permission：All users
Interface：AppWeb

Step：

  1. Open WorkDo
  2. Click “Forgot Password?”
  3. Enter account email address or mobile number used to register WorkDo.
    • Email │ An email with verification code will be sent to the inbox.
    • Mobile │ An SMS with verification code will be sent to the mobile device.
  4. Enter the verification code on WorkDo.
  5. Enter your new password to complete the process.
 

Reminders
  • The verification code will expire if the password reset process is not completed within the allotted time. 
  • Email and mobile number sign up will be asked to create a password. This password is also used when you bind other federated accounts to your WorkDo account, too.
  • If you used a Facebook, Google, Apple ID or WeChat account to sign up for WorkDo, you will not be asked for login password. A password is only required when you bind an email or a mobile number to your account. 
Relevant Questions

Problem logging in?
Federated account.
“Log in” and “sign up”.
How to change password?

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Account

FAQ-ID：1033
Trouble remembering your login information? 

Don’t sweat it! Instead of setting up another set of login account and password, by taking advantage of the federated login, you too, can swiftly log in to WorkDo using your existing Google, Apple ID, Facebook or WeChat account.

Account Constraints

1 │ WorkDo Account
At the moment, WorkDo requires either an email address or a mobile phone number sign up.

  • Mobile Phone Number：Users are allowed to bind one phone number to their accounts.
  • Email：Users are allowed to bind multiple email addresses to their accounts. Different account verification email addresses of different workplaces are automatically bound.

    •  

2 │ Federated Login
Currently,  Facebook, Google, Apple ID and WeChat are the supported external accounts. Users are allowed to bind one of each external account.

Federated Account Linking
Plan：All plans
Permission：All users
Interface：AppWeb
  1. Enter the Accounts Menu.
    • App │ Click the icon on the upper-right-hand corner > Accounts.
    • Web │ Click the icon > click App Settings.
  2. Bind federated accounts.
    • One mobile number, Facebook, Google, Apple ID and WeChat account are allowed to be bound to your WorkDO account.
    • Multiple email addresses are allowed to bound to your WorkDo account.
  3. Account Verification
    • WorkDo Account │ Enter a mobile phone number or an eamil address then enter the verification code sent via SMS or email.
    • Federated Account │ Log in via linked Google, Apple ID, Facebook or WeChat account.
  4. Once the accounts are linked, you can use them to log in to WorkDo.
 

Reminders
  • Use an email or a mobile phone number to sign up WorkDo and set a dedicated password. This password is paired with all federated accounts that are linked.
  • If you used Google, Apple ID, Facebook or WeChat upon sign up, password set up is not required. It is only when you link an email or mobile phone number will you be asked to set a password.
  • If you used different company emails to join different workplaces, the company emails will be automatically linked as your federated accounts.
Relevant Questions

Didn’t receive the verification SMS?
Start WorkDo in 5 Steps.
Sign up for WorkDo.
Google verification.
Facebook verification.
About Apple ID verification.
About WeChat verification.
WorkDo web general navigation.
WorkDo app general navigation.
Unlink login accounts.

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FAQ-ID：1023
When you use an email address or a mobile number to sign up for WorkDo, you will be asked to create a password. For security and privacy reasons, this password is also used in the Payroll tool when viewing your payslips.

Please refer to this FAQ to reset your password if you forgot it.

If you used a federated account such as Google, Facebook, Apple ID or WeChat to sign up for WorkDo, you must log in to WorkDo via your preferred federated account. Those who like additional security could then bind an email or a mobile number and set a personal password.

Please follow the instructions below to update your password.

Password Change
Plan：All plans
Permission：All users
Interface：AppWeb
  1. Enter Accounts
    • App │ Click the icon on the main screen then click Accounts then select Change Password.
    • Web │ Click the icon  and select Change Password.
  2. Change Password
    • App │ Enter a new password and click Done.
    • Web │ Enter Current Password, New Password and Confirm Password and click Save Changes to complete.
 

Reminders
  • You are required to create a password when you use an email address or mobile number upon sign up and you may use this password for login even when you bind other federated acconts.
  • If you used a federated account upon sign up, you will not be asked to create a password. You may set a password later on by email or mobile number binding.
Relevant Questions

What do I do when I forgot my password?
What do I do when the email I used for my personal account differs from my workplace account which uses my business email?
Federated accounts.
Log in to WorkDo.

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FAQ-ID：1021
Only users who register or bound their WorkDo account using an email or mobile number will obtain a password. If you used Google, Facebook, Apple ID or WeChat to sign up for WorkDo, please use the federated account to log in to WorkDo or refer to this FAQ to troubleshoot the problem. If you forgot your password, please follow the steps below to reset it.

Viewing your payslip with the Payroll tool requires a password, if you are uncertain whether you have set a password, please refer to this FAQ to verify it, and should you have forgotten your account password, then please reset it.

Reset Password
Plan：All plans
Permission：All users
Interface：AppWeb

Step：

  1. Open WorkDo
  2. Click “Forgot Password?”
  3. Enter account email address or mobile number used to register WorkDo.
    • Email │ An email with verification code will be sent to the inbox.
    • Mobile │ An SMS with verification code will be sent to the mobile device.
  4. Enter the verification code on WorkDo.
  5. Enter your new password to complete the process.
 

Reminders
  • The verification code will expire if the password reset process is not completed within the allotted time. 
  • Email and mobile number sign up will be asked to create a password. This password is also used when you bind other federated accounts to your WorkDo account, too.
  • If you used a Facebook, Google, Apple ID or WeChat account to sign up for WorkDo, you will not be asked for login password. A password is only required when you bind an email or a mobile number to your account. 
Relevant Questions

Problem logging in?
Federated account.
“Log in” and “sign up”.
How to change password?

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0