Top 10 Qs You'd want to know
FAQ-ID：1090
WorkDo is designed to facilitate remote team and resource management, so whether you are away on business travel or running a remote team, WorkDo’s group call gives you a way to instantly reach your team!
Making a group call is the most straightforward way to get your point across to your team, and it can be done in the workplace or group level. Simply select the group or the individuals you wish to talk to then hit the call button and WorkDo will take care of the rest!
Making a group call
STEPS │ App
- Enter the workplace or group chatroom for group call.
- Tap the + icon.
- Tap on the Group Call icon.
- Select members for the call.
- Tap on Done to begin the call. Members will be notified there’s an incoming call.
STEPS │ Web
- Enter the workplace or group chatroom for group call.
- Click the phone icon.
- Select members for the call.
- Tap on Invite to begin the call. Members will be notified there’s an incoming call.
Reminder
- The chatroom will show there’s an incoming call taking place, team members could join the call there instead of going to the notification center.
FAQ-ID：1168
The Attendance tool in WorkDo is fairly straightforward, it offers employees to clock in/out with their PCs/phones via Wi-Fi/GPS when they enter the preset ranges.
If you cannot clock in/out, it is typically one of these 4 reasons. 1. The Attendance tool settings are incomplete. 2. The device is not connected to the set Wi-Fi hotspot or in the set GPS range. 3. WorkDo hasn’t been given permission to access your device’s location. or 4. Unstable internet connection.
Please refer to the steps below to troubleshoot the problem if you cannot clock in/out with your device.
Troubleshooting Clock In/Out Issues
Steps：
- Have you completed the Attendance tool settings?
The settings include select employees who are required to clock, set the Wi-Fi hotspots and GPS locations, and whether remote teams and work from home employees are allowed to remote clock. - Make sure your device is connected to a set Wi-Fi hotspot.
- iPhone │ Must connect to the Wi-Fi hotspot to clock in/out.
- Android │ Some Android devices are allowed to clock in/out so long as the hotspot is discovered without having to connect to it.
- Make sure WorkDo is allowed to obtain your device’s location.
- App │ Enter the device settings and select Apps > WorkDo > Permissions > Location and allow access for WorkDo to obtain your device location to clock in/out.
- Web │ Click the padlock icon in front of the browser link and allow location access.
- Make sure the GPS service is not blocked.
The GPS service of your device can be blocked in certain buildings and structures. Please be sure that your device has GPS access before attempting to clock in/out. - GPS drift.
GPS drift, in the most practical sense, is the difference between your actual location and the location recorded by a GPS receiver. Consumer-grade GPS receivers are not 100% accurate, this will usually cause a difference between your actual location and your recorded location. If this happens, follow the below steps to fix the problem.- Enter the clock in/out screen.
- Click “Check clockable area” and your current GPS location to see if you are within range.
- Click “Revise Location” when your GPS location is undetected or drifting.
- If most employees are often out of the clockable range, please ask the HR Staff to extend the clockable range.
- Make sure you have a stable internet connection.
Be sure that your device has a stable connection to the set Wi-Fi hotspot before clocking in/out.
Reminders
- Post-Clock utilizes the same clocking method, so if the Post-Clock button does not appear when you are late for work, please refer to the same steps to troubleshoot the problem.
- Different brands of devices may name the settings and options differently, please refer to your device’s manual for proper names and functions.
Chats
FAQ-ID：1076
In terms of team collaboration, it is recommended that you create different groups to tackle different tasks specifically. Once a group has been created, members are able to use different tools to communicate, collaborate and track project progress, etc.
However, in certain instances, if you only want to chat with other members, you can simply create a chatroom instead. The chatroom lacks the ability to use collaboration tools and it’s for chatting only. And if you would like to bring someone who is is not on your buddy list into the chatroom, so long as someone in the chatroom is their buddy, they can help you bring this person into the chatroom.
Create a Chatroom
Steps：
- Select the workplace domain.
- Click Chats.
- Click + New Chat.
- Select participants.
- Click Done if you are using the WorkDo app and Confirm if you are using the web version.
Reminders
- If you would like to invite participants who are not your buddy into the chatroom, you can ask other participants who are their buddy to invite them.
- A chatroom is for chatting only, therefore, no collaboration tools are provided. If you need to use the collaboration tools, you can either create a group or upgrade the chatroom to a group.
Group Call
FAQ-ID：1090
WorkDo is designed to facilitate remote team and resource management, so whether you are away on business travel or running a remote team, WorkDo’s group call gives you a way to instantly reach your team!
Making a group call is the most straightforward way to get your point across to your team, and it can be done in the workplace or group level. Simply select the group or the individuals you wish to talk to then hit the call button and WorkDo will take care of the rest!
Making a group call
STEPS │ App
- Enter the workplace or group chatroom for group call.
- Tap the + icon.
- Tap on the Group Call icon.
- Select members for the call.
- Tap on Done to begin the call. Members will be notified there’s an incoming call.
STEPS │ Web
- Enter the workplace or group chatroom for group call.
- Click the phone icon.
- Select members for the call.
- Tap on Invite to begin the call. Members will be notified there’s an incoming call.
Reminder
- The chatroom will show there’s an incoming call taking place, team members could join the call there instead of going to the notification center.
FAQ-ID：1091
The current group call user limit is set to 10 members at once for paid subcribers with no premium or hidden fees or time restriction.
WorkDo’s group call is perfect for bridging remote teams at a moment’s notice. Enjoy stable and uninterrupted calls anytime, anywhere!
Reminder
- The group call function will be disabled if your free workplace domain exceeds 30 members. Please refer to the pricing plans for details.
