Account
FAQ-ID：1083
By default, the split view chat window is activated in the web version of WorkDo, but you may disable this function if you so desire.
Enable / Disable Split View Mode
Steps：
- Click the
icon on the upper-right-hand corner. - Click App Settings.
- Click Chat Settings.
- Eneble / Disable Split View Mode.
- Enable │ Allows split view of chat windows.
- Disable │ Disallow split view of chat windows.
Reminder
- The Split View Mode setting is applied to all chatrooms.
Relevant Questions
What is Chat Alert? And how do I change its settings?
Can I use the workplace-level chatroom for admins only?
Can I upload stickers?
Chat message options explained.
How do I make a group call?
Should I create a chatroom or group?
Message recall or delete? What’s the difference?
What does the “Read” mark indicate?
How to delete a chatroom?
Workplace
FAQ-ID：1042
Buddy is a one-to-one level in WorkDo, and you can add anyone in your workplace as a buddy! When you add your team members as buddies, you can engage in one-to-one chatting, note posting, task assigning, file sharing and etc.
Add Buddies
Steps：
Choose one of the following methods below to add buddies.
- Add buddies from workplace or groups
Click Add Buddy from the Workplace page, select from the workplace roster or groups, choose a member then hit Add Buddy to complete. Repeat the process to add other buddies. - Add buddies using a QR code (App only).
Click Add Buddy from the Workplace page, select QR code to scan a member’s QR code to add a buddy. Repeat the process to add other buddies. - Buddy Icon
Click anytime when you see a buddy icon then hit the Add Buddy button to add a buddy. - Add buddies with Do-ID
Click Add Buddy from the Workplace page, select Search, then enter a member’s Do-ID to add a buddy. - Add buddies using email or mobile number
Click Add Buddy from the Workplace page, select Email or Mobile, then enter a member’s respective information to add a buddy.
Reminder
As a team collaboration app, WorkDo focuses on team communication and collaboration to maximize team efforts, therefore, adding buddies doesn’t require the approvals from the other members.
Buddies
FAQ-ID：1042
Buddy is a one-to-one level in WorkDo, and you can add anyone in your workplace as a buddy! When you add your team members as buddies, you can engage in one-to-one chatting, note posting, task assigning, file sharing and etc.
Add Buddies
Steps：
Choose one of the following methods below to add buddies.
- Add buddies from workplace or groups
Click Add Buddy from the Workplace page, select from the workplace roster or groups, choose a member then hit Add Buddy to complete. Repeat the process to add other buddies. - Add buddies using a QR code (App only).
Click Add Buddy from the Workplace page, select QR code to scan a member’s QR code to add a buddy. Repeat the process to add other buddies. - Buddy Icon
Click anytime when you see a buddy icon then hit the Add Buddy button to add a buddy. - Add buddies with Do-ID
Click Add Buddy from the Workplace page, select Search, then enter a member’s Do-ID to add a buddy. - Add buddies using email or mobile number
Click Add Buddy from the Workplace page, select Email or Mobile, then enter a member’s respective information to add a buddy.
Reminder
As a team collaboration app, WorkDo focuses on team communication and collaboration to maximize team efforts, therefore, adding buddies doesn’t require the approvals from the other members.
Chats
FAQ-ID：1042
Buddy is a one-to-one level in WorkDo, and you can add anyone in your workplace as a buddy! When you add your team members as buddies, you can engage in one-to-one chatting, note posting, task assigning, file sharing and etc.
Add Buddies
Steps：
Choose one of the following methods below to add buddies.
- Add buddies from workplace or groups
Click Add Buddy from the Workplace page, select from the workplace roster or groups, choose a member then hit Add Buddy to complete. Repeat the process to add other buddies. - Add buddies using a QR code (App only).
Click Add Buddy from the Workplace page, select QR code to scan a member’s QR code to add a buddy. Repeat the process to add other buddies. - Buddy Icon
Click anytime when you see a buddy icon then hit the Add Buddy button to add a buddy. - Add buddies with Do-ID
Click Add Buddy from the Workplace page, select Search, then enter a member’s Do-ID to add a buddy. - Add buddies using email or mobile number
Click Add Buddy from the Workplace page, select Email or Mobile, then enter a member’s respective information to add a buddy.
Reminder
As a team collaboration app, WorkDo focuses on team communication and collaboration to maximize team efforts, therefore, adding buddies doesn’t require the approvals from the other members.
FAQ-ID：1076
In terms of team collaboration, it is recommended that you create different groups to tackle different tasks specifically. Once a group has been created, members are able to use different tools to communicate, collaborate and track project progress, etc.
However, in certain instances, if you only want to chat with other members, you can simply create a chatroom instead. The chatroom lacks the ability to use collaboration tools and it’s for chatting only. And if you would like to bring someone who is is not on your buddy list into the chatroom, so long as someone in the chatroom is their buddy, they can help you bring this person into the chatroom.
Create a Chatroom
Steps：
- Select the workplace domain.
- Click Chats.
- Click + New Chat.
- Select participants.
- Click Done if you are using the WorkDo app and Confirm if you are using the web version.
Reminders
- If you would like to invite participants who are not your buddy into the chatroom, you can ask other participants who are their buddy to invite them.
- A chatroom is for chatting only, therefore, no collaboration tools are provided. If you need to use the collaboration tools, you can either create a group or upgrade the chatroom to a group.
FAQ-ID：1075
Messaging is the most common practice in modern workplaces and you can send messages to your teammates with WorkDo to collaborate effortlessly!
Aside from your standard texts, you can send photos, videos, audio messages, locations, stickers and emoji, and if that’s not enough, audio calls and video calls are also available to make sure that you get your point across!
1 │ Messaging
Send text messages, photos, videos, audio messages, locations, stickers and emoji.
2 │ Audio Call, Video Call & Group Call
Managing remote teams and can’t get together for a proper in-person meeting? Group call is your best friend to connect with your teams and get everyone up to date!
3 │ Create Action Items in the Chatroom
Use the shortcut button to create notes, tasks, events, polls, files, links to document the meeting minutes or to make sure that tasks are assigned and everyone is on the same page.
4 │ Copy, Forward, Recall, Delete Messages
Use copy and forward to relay noteworthy information to other groups and people, and recall and delete messages if you would like to retract and unsend messages.
Send Messages
Steps：
-
-
- Select the workplace domain.
- Click Chats and select an existing chatroom or click + New Chat to begin chatting with a new buddy.
- Send messages using the WorkDo app.
- Texts
Enter the texts in the text box and click the blue arrow to send. - Audio Messages
Click the microphone icon to enable the audio message, then click and hold the middle microphone icon to record, release to finish and the audio message will be sent. - Photos, Videos
Click the + icon followed by Media or Camera to send photos and videos. - Locations
Click the + icon followed by Location, set the location pin to send this location. - Stickers, Emoji
Click the smiley face icon to send stickers, click the emoji icon on the bottom to switch between stickers and emoji. - Action Items
Click the + icon and select the proper tools to create corresponding action items.
- Texts
- Send messages using the web version of WorkDo.
Click the chat icon and select a chatroom to chat or click the + New Chat to begin chatting with a new buddy.- Texts
Enter the texts in the text box and click send. - Photos
Click the photo icon to send phots. - Emoji
Click the smiley face icon to send emoji.
- Texts
-
Reminder
- If members are unable to send messages in the workplace level, it is likely that the workplace admins have prohibited it.
- At the moment, the web version of WorkDo supports receiving and viewing videos but does not support sending video files.
- The web version and app version of WorkDo operate slightly differently. Please see the steps described above for details.
Relevant Questions
Can I use the workplace-level chatroom for admins only?
How do I disable the split view chat windows in WorkDo web version?
Can I upload stickers?
Chat message options explained.
What does the “Do” button do?
How do I make a group call?
Chatroom or group?
How do I recall a message?
What does the “Read” mark indicate?
How to delete a chatroom?
WorkDo web general navigation.
WorkDo app general navigation.
FAQ-ID：1081
A sticker is worth a thousand words!
There are a few sets of default stickers you may use in the chatroom, but if you want, you may upload your own stickers to make conversations more lively and fun!
And if you like a sticker sent by other people, you can save it to your library.
Upload Stickers
Steps：
- Enter the workplace.
- Click the Chats tab for available chatrooms and groups.
- Enter a chatroom.
- Add stickers to the library.
- Add other people’s stickers to your library.
Long press on a sticker you like then click Add Sticker to save it to your library. - Upload stickers to your library.
Click the emoji icon on the bottom-left corner of the chatroom, then click the rectangular face icon followed by the + button to upload a sticker to the library. Finally, click Done to finish.
- Add other people’s stickers to your library.
- Once stickers are added to your library, you may use them immediately.
Reminders
- Supported sticker format include jpg, png, gif, etc. with（W）320 X （H）320 pixels.
- Do not infringe intellectual property rights when uploading stickers.
FAQ-ID：1079
A picture is worth a thousand words!
All images sent in the chatroom can be saved on your device for reference with just a few simple steps.
On side note, because chatrooms tend to be flooded with messages when too many people are involved, so when images are related to a specific topic, theme or project, we recommend you use the Ablums tool instead.
Save Images in the Chatroom
Steps：
- Switch to the workplace page.
- Click the Chats tab and select a group or chatroom.
- Locate the image you’d like to save.
- Save.
- App │ Tap and hold the image the press Save or click on the image and tap the save icon on the bottom-right-hand corner.
- Web │ Right-click the image the select Save.
FAQ-ID：1080
Have you ever sent a message to the wrong person? Embarassing, isn’t it? We understand, we all made that mistake once or twice. Well, the good news is that you can rectify it!
All your text messages, stickers, emojis, media and locations are retractable within the first 10 minutes in the chatroom. Delete, however, doesn’t have a time restriction. Recalling and deleting messages will not send out any chat notifications to other members.
The difference：
- Delete │ Delete will only delete messages in the original sender’s chatroom, the rest of the group members are still able to view the messages.
- Recall │ By recalling a message, all group members are no longer able to view the message. Recall is only available for 10 minutes after the message is sent and “This message has been recalled” text will replace the original message.
Delete, Recal Messages
Steps：
- On the workplace page.
- Click the Chats tab to display all the chatrooms.
- Find the message you’d like to delete or recall.
- Delete, Recall
- App │ Press and hold the message for half a second, then select Delete or Recall.
- Web │ Right-click the message and select Delete or Recall.
- Confirm your action to execute your command.
Reminder
- The recall option is only avilable for the first 10 minutes after the message is sent, it’s meant to recall messages that are sent to the wrong groups or retract a statement.
FAQ-ID：1077
WorkDo’s messenger features a read receipt function. These receipts are the check marks / read indicator and numbers that appear next to each message you send. The read receipts allow the sender to know when his/her message is read and by how many people in the chatroom.
The read receipt is indicated with
- Chatroom List │ A number and check mark.
- Chatroom │ A number and Read indicator.
In certain chatrooms, if there are things that are of no concern to you, you could use the Read function to instantly appear as read to all messages and posts, and here’s how it’s done!
Appear as Read All Messages and Posts
Steps：
- On the workplace page.
- Click the Chats tab to display all chatrooms chatrooms.
- Read
- App │ Press and hold then select Read or swipe left and select Read to have all messages and posts read.
- Web │ Simply enter the chatroom to have all messages and post read.
Reminder
- The timestamp below the read receipt is the message sent time.
- The read receipt number indicates how many people have read the message thus will only appear in chatrooms with more than two people. In one-to-one chatrooms, only the Read indicator will appear.
FAQ-ID：1082
You can delete outdated chatrooms for a cleaner look or free up some memory in your device, however, once a chatroom has been deleted, there is no way to retrieve the deleted messages.
Please note that deleting a chatroom does not mean that you have left the chatroom or group, you are merely deleting all existing messages up to this point, new messages sent to the chatroom will still pop up and all assigned tasks and related tool posts are still valid.
Delete a Chatroom
Steps：
- Switch to the workplace page.
- Click the Chats tab and select a group or chatroom.
- Delete a chatroom.
- Tap and hold a chatroom then click Delete.
- Swipe left on desire chatroom and select Delete.
- Confirm the action in the pop up window to complete the deletion.
FAQ-ID：1083
By default, the split view chat window is activated in the web version of WorkDo, but you may disable this function if you so desire.
Enable / Disable Split View Mode
Steps：
- Click the icon on the upper-right-hand corner.
- Click App Settings.
- Click Chat Settings.
- Eneble / Disable Split View Mode.
- Enable │ Allows split view of chat windows.
- Disable │ Disallow split view of chat windows.
Reminder
- The Split View Mode setting is applied to all chatrooms.
Relevant Questions
What is Chat Alert? And how do I change its settings?
Can I use the workplace-level chatroom for admins only?
Can I upload stickers?
Chat message options explained.
How do I make a group call?
Should I create a chatroom or group?
Message recall or delete? What’s the difference?
What does the “Read” mark indicate?
How to delete a chatroom?
FAQ-ID：1084
There are various chat message options you can use, but do you know what each option does or when to use them?
Being the basic and number one choice of communication method, you can send texts, photos, emojis, stickers, audio messages, even making audio or video calls, but did you know aside from recalling and deleting sent messages, you can also copy, forward or create action items. Let’s go through each function and when you should use them.
1 │ Copy
- Copy a text message in its entirety, it can be pasted to external apps.
- Only one text message can be copied at a time.
2 │ Forward
- Forward messages to other groups or chatrooms.
- You may select multiple messages for forwarding.
3 │ Post to Notes（App Only）
- Best used for when you want to organize a topic conversation and do not want the messages flooded.
- You can select multiple messages to be posted in a note, photos not included.
- The messages will be listed in a note, you can edit the content before publishing.
4 │ Post to Tasks（App Only）
- Best used when you want to make immediately create a task out of a topic conversation and be able to track its progress.
- You can select multiple messages to be posted in a task, photos not included.
- The first message will be the main task and the rest of the messages will be the subtask you can edit the content before publishing.
Copy, Forward, Post to Notes, Tasks
Steps：
- Enter the workplace.
- Click main function Chats to display all the chatrooms.
- Enter a chatroom and open the option menu.
- Copy, Forward, Post Notes, Post to Tasks.
- App │ Press and hold on a message then select an option.
- Web │ Right-click on a message then select an option.
- Multi-select messages │ Available to Forward, Post to Notes & Post to Tasks.
- Finish by selecting a destination to post.
Reminder
- It is common for some functions in WorkDo to perform differently on different interfaces, such is the case with the chat message options.
Notifications
FAQ-ID：1093
Chat Alert provides users with chat and event updates in the workplace and groups they are in, urging users to take part in the collaborative effort.
Chatroom Notification Setting
STEPS │ App
- Click the Chats tab on the workplace page.
- Click and swipe right on desired chatroom for settings.
- Toggle the Chat Alert option to turn it on and off.
STEP │ Web
- Click Group Settings or Buddy Settings of the chatroom.
- Toggle the Chat Alert option to turn it on and off.
Reminders
- Read this FAQ if you’d like to change the workplace chat alert setting.
- The notification settings of Android 8.0 or above devices will be directly applied to WorkDo, offering chat and event notifications by sound and/or vibration.
- You will receive WorkDo’s push notifications upon installation if your device’s notification setting is turned on.
Relevant Questions
What is Notification Alert? And how can I change the settings?
How do I disable the split view chat windows in WorkDo web version?
Why is my Oppo smartphone is not receiving WorkDo’s notifications?
Receive email notifications.
How to set the Daily Reminder?
Receive email notifications.
How do I know I’ve read a notification?
About notification center.
WorkDo web general navigation.
WorkDo app general navigation.
FAQ-ID：1094
WorkDo strives to provide the best team collaboration service to our users, as such, we work hard to make sure that WorkDo maintains optimal performance simultaneously across all devices in real-time. However, in rare situations, the system may take a moment to process the messages resulting in a slight delay.
Users could follow the methods below to troubleshoot the delay problem, just in case!
Troubleshoot Message Delay
Troubleshoot：
- Relaunch the app or browser.
- App │ Exit the app and update WorkDo to the latest version and log in again.
- Web │ Close the web browser and open a new browser and log in to your WorkDo account again.
- Maintain a stable connection.
If you are on traveling in high speed, ie., on a high speed train or on the freeway, a stable connection may not be maintained on your device, resulting the delay. Please make sure your device has a stable connection and relaunch the app. - Check the cellphone signal reception.
If you are in areas where signal coverage is weak, you may experience a delay, please check with your service provider. It will be fixed when you have returned to areas with a stable connection. - Refresh the chatroom or click the notification to refresh the messages.
Reminders
- Please ask someone to send you a message to verify whether the delay has been resolved once the troubleshooting has been performed. Should the problem persists, please use the feedback for assistance.
- WorkDo supports multi-device operation, all posts, messages and actions are synced across all devices with the exception of notifications that are based on each device’s notification settings.
FAQ-ID：1099
The Oppo brand of smartphones has turned off apps’ notification setting by default; please follow the instructions to change WorkDo’s notification setting.
Enable Notifications on an Oppo Smartphone
Steps：
-
- Open up WorkDo and click the … icon for More Settings, then click app settings followed by Notification Settings. Make sure the notification is turned on. (Read-around: How do I change the notification settings?)
- Enter the device Settings menu and click App Management, then select WorkDo from your list of apps and clcik Notifications. Turn on the different types of notifications you would like to receive from WorkDo.
- Open up WorkDo and click the … icon for More Settings, then click app settings followed by Notification Settings. Make sure the notification is turned on. (Read-around: How do I change the notification settings?)
Caution！
You must repeat the steps to turn on the notifications when you delete and reinstall WorkDo.