Sign up/Log in
FAQ-ID：1011
If you don’t have a WorkDo account yet, you can sign up for one in a couple of minutes. Please refer to the topic “How do I sign up for WorkDo” for more information. If you already have a WorkDo account, you can log into your account by entering your mobile number/email and password then tap Log In.(Extended reading: My WorkDo Account)
If you already signed up using your email, mobile number, or has bound your account to a Google, Facebook, Apple ID and WeChat account, please follow the steps below to log into your WorkDo account.
Plan：
All plans
Permission： All users
Interface： App Web
1 │ Email Log In
- Sign up your WorkDo account with your email.
- Open WorkDo.
- App │ Open WorkDo and click Log In.
- Web│ Click Log In on the Official Web Site.
- The default is set to email log in, enter the email and password you used to sign up for WorkDo.
- Click the Log In button.
2 │ Mobile Number Log In
- Sign up your WorkDo account with your mobile number.
- Open WorkDo.
- App │ Open WorkDo and click Log In.
- Web│ Click Log In on the Official Web Site.
- Select Mobile Number.
- Enter the mobile number you used to sign up for WorkDo.
- Click the Log In button.
3 │ Google / Facebook / Apple ID / WeChat Log In
You must complete the account binding process to a Google, Facebook or WeChat account.
- Open WorkDo
- App │ Open WorkDo and click Log In.
- Web│ Click Log In on the Official Web Site.
- Click the Other tab.
- Select the corresponding Google, Facebook, WeChat icon to log in.
Reminders
Upon log in, your destination screen is determined depending on the situations below.
- The workplace you previously logged out of.
- If you have not joined any workplace, the Join/Create Workplace page will be shown.
FAQ-ID：1025
Did you know apart from email and mobile number, you could use your Apple ID to log in to WorkDo?
One thing to note is that because Apple ID uses a private email relay service to generate a random, unique email address that forwards to your personal email, which means the HR tool is unable to bind your account, preventing you from accessing many advanced tools.
Therefore, please bind a valid email address to your account once you have completed the registration process and have the HR Staff bind your account to your employee profile in the HR tool.
Signn Up Your WorkDo Account Using Apple ID
Steps：
- Open WorkDo
- iPhone │ Open WorkDo and click Log In.
- Web │ Click Log In on the Official Web Site.
- Click the Others tab.
- Select Continue with Apple ID.
- Enter your Apple ID information for verification.
If your device is not logged in to Apple, you will first be asked to log into your Apple account. - Set up your WorkDo profile and off you go!
- How to access advanced tools?
- Bind an email address.
- Ask the HR Staff to link the email address to your employee profile.
Reminders
- If you have multiple Apple accounts, be sure to choose the right account to sign up and log in to WorkDo.
- Click here for privacy and security information on sign in with Apple.
FAQ-ID：1021
Only users who register or bound their WorkDo account using an email or mobile number will obtain a password. If you used Google, Facebook, Apple ID or WeChat to sign up for WorkDo, please use the federated account to log in to WorkDo or refer to this FAQ to troubleshoot the problem. If you forgot your password, please follow the steps below to reset it.
Viewing your payslip with the Payroll tool requires a password, if you are uncertain whether you have set a password, please refer to this FAQ to verify it, and should you have forgotten your account password, then please reset it.
Reset Password
Step：
- Open WorkDo
- App │ Click Log In.
- Web │ Click Log In on the official Website.
- Click “Forgot Password?”
- Enter account email address or mobile number used to register WorkDo.
- Email │ An email with verification code will be sent to the inbox.
- Mobile │ An SMS with verification code will be sent to the mobile device.
- Enter the verification code on WorkDo.
- Enter your new password to complete the process.
Reminders
- The verification code will expire if the password reset process is not completed within the allotted time.
- Email and mobile number sign up will be asked to create a password. This password is also used when you bind other federated accounts to your WorkDo account, too.
- If you used a Facebook, Google, Apple ID or WeChat account to sign up for WorkDo, you will not be asked for login password. A password is only required when you bind an email or a mobile number to your account.
Account
FAQ-ID：1033
Trouble remembering your login information?
Don’t sweat it! Instead of setting up another set of login account and password, by taking advantage of the federated login, you too, can swiftly log in to WorkDo using your existing Google, Apple ID, Facebook or WeChat account.
Account Constraints
1 │ WorkDo Account
At the moment, WorkDo requires either an email address or a mobile phone number sign up.
- Mobile Phone Number：Users are allowed to bind one phone number to their accounts.
- Email：Users are allowed to bind multiple email addresses to their accounts. Different account verification email addresses of different workplaces are automatically bound.
2 │ Federated Login
Currently, Facebook, Google, Apple ID and WeChat are the supported external accounts. Users are allowed to bind one of each external account.
Federated Account Linking
- Enter the Accounts Menu.
- App │ Click the
icon on the upper-right-hand corner > Accounts. - Web │ Click the
icon > click App Settings.
- App │ Click the
- Bind federated accounts.
- One mobile number, Facebook, Google, Apple ID and WeChat account are allowed to be bound to your WorkDO account.
- Multiple email addresses are allowed to bound to your WorkDo account.
- Account Verification
- WorkDo Account │ Enter a mobile phone number or an eamil address then enter the verification code sent via SMS or email.
- Federated Account │ Log in via linked Google, Apple ID, Facebook or WeChat account.
- Once the accounts are linked, you can use them to log in to WorkDo.
Reminders
- Use an email or a mobile phone number to sign up WorkDo and set a dedicated password. This password is paired with all federated accounts that are linked.
- If you used Google, Apple ID, Facebook or WeChat upon sign up, password set up is not required. It is only when you link an email or mobile phone number will you be asked to set a password.
- If you used different company emails to join different workplaces, the company emails will be automatically linked as your federated accounts.
FAQ-ID：1023
When you use an email address or a mobile number to sign up for WorkDo, you will be asked to create a password. For security and privacy reasons, this password is also used in the Payroll tool when viewing your payslips.
Please refer to this FAQ to reset your password if you forgot it.
If you used a federated account such as Google, Facebook, Apple ID or WeChat to sign up for WorkDo, you must log in to WorkDo via your preferred federated account. Those who like additional security could then bind an email or a mobile number and set a personal password.
Please follow the instructions below to update your password.
Password Change
- Enter Accounts
- App │ Click the icon on the main screen then click Accounts then select Change Password.
- Web │ Click the icon and select Change Password.
- App │ Click the
- Change Password
- App │ Enter a new password and click Done.
- Web │ Enter Current Password, New Password and Confirm Password and click Save Changes to complete.
Reminders
- You are required to create a password when you use an email address or mobile number upon sign up and you may use this password for login even when you bind other federated acconts.
- If you used a federated account upon sign up, you will not be asked to create a password. You may set a password later on by email or mobile number binding.
FAQ-ID：1021
Only users who register or bound their WorkDo account using an email or mobile number will obtain a password. If you used Google, Facebook, Apple ID or WeChat to sign up for WorkDo, please use the federated account to log in to WorkDo or refer to this FAQ to troubleshoot the problem. If you forgot your password, please follow the steps below to reset it.
Viewing your payslip with the Payroll tool requires a password, if you are uncertain whether you have set a password, please refer to this FAQ to verify it, and should you have forgotten your account password, then please reset it.
Reset Password
Step：
- Open WorkDo
- App │ Click Log In.
- Web │ Click Log In on the official Website.
- Click “Forgot Password?”
- Enter account email address or mobile number used to register WorkDo.
- Email │ An email with verification code will be sent to the inbox.
- Mobile │ An SMS with verification code will be sent to the mobile device.
- Enter the verification code on WorkDo.
- Enter your new password to complete the process.
Reminders
- The verification code will expire if the password reset process is not completed within the allotted time.
- Email and mobile number sign up will be asked to create a password. This password is also used when you bind other federated accounts to your WorkDo account, too.
- If you used a Facebook, Google, Apple ID or WeChat account to sign up for WorkDo, you will not be asked for login password. A password is only required when you bind an email or a mobile number to your account.