Question 1

Multi-Language Support.

Accepted Answer

FAQ-ID：1005 WorkDo is designed for multicultural teams to communicate and collaborate, with that in mind, the user interface supports English, Traditional Chinese, and Simplified Chinese. Users could download WorkDo from Google Play and App Store, or simply use the web version by opening up a web browser and logging in to WorkDo. One thing to note is that the language setting in the app versions is based on the device's language setting. The web version, however, can be changed with a few clicks of your mouse.

Language Change

Plan：All plans

Permission：All users

Interface：AppWeb

App

Enter the device settings.
Search for the language setting and change to your preferred language.
WorkDo's user interface will reflect the language change when it is done.

Web

Enter the Accounts Screen│ Click the icon on the upper-right-hand corner > select App Settings > Accounts.
Click the Edit button next to My Info.
Scroll down to Language and change your preferred language.
Click Save to finish.

Reminders

The user interface language change does not affect the input language.
Each device's language setting may differ, please consult the device manual for detailed information.

Relevant Questions

Receive email notifications.
How do I subscribe to an external calendar?
How do I disable the split view chat windows in WorkDo web version?
What is Do-ID? How do I set one?
How to set the Daily Reminder?
What happens if my WorkDo registration account differs from my Workplace Verification Account?
What are federated accounts?
WorkDo web general navigation.

Question 2

How to add admins to workplaces or groups?

Accepted Answer

FAQ-ID：1065 The admins is present in workplaces, groups or between buddies, the function of their role is to maintain the settings and permissions of each level. The "Manage Admin" option is an important setting when onboarding WorkDo, please select the persons responsible for maintaining the workplace settings. Plan：

All palns Permission：

Member

Admin

Owner Interface：

App

Web

STEPS │ Assign Workplace / Group Admins

Select workplace / group / buddy level.
- Workplace │ Tap on the workplace settings (Tap on the gear icon for the Web version).
- Group │ From the workplace page tap on the groups tab, then swipe righ and click on the gear icon.
Select Manage Admin.
Add admin.
- App │ Click the + icon.
- Web │ Click Add Admin.
Select the applicable members.
Click Done.

STEPS │ Remove Admin

Select workplace / group / buddy level.
- Workplace │ Tap on the workplace settings (Tap on the gear icon for the Web version).
- Group │ From the workplace page tap on the groups tab, then swipe righ and click on the gear icon.
Select Manage Admin.
Remove Admin
- App │ Swipe left on the admin tap on the Remove button then confirm the action.
- Web │ Click on Remove next to the admin then confirm the action.

Reminder

The buddy level consists of two people, but both are admins by default.

Relevant Questions

What are the member, admin and owner roles in workplace/group? How to transfer my workplace/group ownership to others? How to activate / deactivate a tool?

Question 3

How to add admins to workplaces or groups?

Accepted Answer

FAQ-ID：1065 The admins is present in workplaces, groups or between buddies, the function of their role is to maintain the settings and permissions of each level. The "Manage Admin" option is an important setting when onboarding WorkDo, please select the persons responsible for maintaining the workplace settings. Plan：

All palns Permission：

Member

Admin

Owner Interface：

App

Web

STEPS │ Assign Workplace / Group Admins

Select workplace / group / buddy level.
- Workplace │ Tap on the workplace settings (Tap on the gear icon for the Web version).
- Group │ From the workplace page tap on the groups tab, then swipe righ and click on the gear icon.
Select Manage Admin.
Add admin.
- App │ Click the + icon.
- Web │ Click Add Admin.
Select the applicable members.
Click Done.

STEPS │ Remove Admin

Select workplace / group / buddy level.
- Workplace │ Tap on the workplace settings (Tap on the gear icon for the Web version).
- Group │ From the workplace page tap on the groups tab, then swipe righ and click on the gear icon.
Select Manage Admin.
Remove Admin
- App │ Swipe left on the admin tap on the Remove button then confirm the action.
- Web │ Click on Remove next to the admin then confirm the action.

Reminder

The buddy level consists of two people, but both are admins by default.

Relevant Questions

What are the member, admin and owner roles in workplace/group? How to transfer my workplace/group ownership to others? How to activate / deactivate a tool?

Question 4

How to add admins to workplaces or groups?

Accepted Answer

FAQ-ID：1065 The admins is present in workplaces, groups or between buddies, the function of their role is to maintain the settings and permissions of each level. The "Manage Admin" option is an important setting when onboarding WorkDo, please select the persons responsible for maintaining the workplace settings. Plan：

All palns Permission：

Member

Admin

Owner Interface：

App

Web

STEPS │ Assign Workplace / Group Admins

Select workplace / group / buddy level.
- Workplace │ Tap on the workplace settings (Tap on the gear icon for the Web version).
- Group │ From the workplace page tap on the groups tab, then swipe righ and click on the gear icon.
Select Manage Admin.
Add admin.
- App │ Click the + icon.
- Web │ Click Add Admin.
Select the applicable members.
Click Done.

STEPS │ Remove Admin

Select workplace / group / buddy level.
- Workplace │ Tap on the workplace settings (Tap on the gear icon for the Web version).
- Group │ From the workplace page tap on the groups tab, then swipe righ and click on the gear icon.
Select Manage Admin.
Remove Admin
- App │ Swipe left on the admin tap on the Remove button then confirm the action.
- Web │ Click on Remove next to the admin then confirm the action.

Reminder

The buddy level consists of two people, but both are admins by default.

Relevant Questions

What are the member, admin and owner roles in workplace/group? How to transfer my workplace/group ownership to others? How to activate / deactivate a tool?

Question 5

What to do when employees resign?

Accepted Answer

FAQ-ID：1154 What do I do for employees who want to resign? Should I set their status as resigned? What access do they have until they leave the workplace? Find out now! The necessary settings require the help of both Workplace Admins and HR Staff to complete. Let's get started! Plan：

Free

Paid Permission：

Member

Workplace Admin

Tool Admin Role：

Employee

Manager

HR Staff

HR Viewer

Method 1｜Resigned employee can no longer access workplace data.

STEP 1｜Member removal by the Workplace Admin.

Interface：AppWeb

Enter the Workplace Settings.
Click Roster.
Use the search bar to search and select the member.
Click Manage Member then Remove Member from the Workpalce.
Enter the confirmation code and click Remove to complete the process.
- Remove This step will remove the member from the workplace and mark him/her as terminated in the employee profile, making the workplace contents inaccessible. Reinstating and inviting the member back into the workplace will lift this restriction.
- Block & Remove (Web Only) This action puts the member on a permanent blacklist, and this account is never to be used to rejoin the workplace.

STEP 2｜Enter the reason of resignation by the HR Staff.

Interface：AppWeb

Switch to the HR tool.
Click Employee Profiles.
Use the filter to search for the terminated employee profile.
Click the Edit icon and confirm the action in the pop-up window.
Scroll down and click the Enrollment/Resignation tab.
Click the Edit icon in fron of the record and fill out the information.
Click Save to finish.

STEP 3｜If you don't need to keep the employee profile, the HR Staff can delete it permanenetly.

Method 2｜Allow the employee to stay in the workplace until the handover is completed.

STEP 1｜Enter the reason of resignation by the HR Staff.

Interface：AppWeb

Switch to the HR tool.
Click Employee Profiles.
Select the employee with the checkbox.
Click the Terminate button.
Fill out the reason of resignation.
Click the Terminate button below to complete.
- The basic tools are available to the employee.
- All the records of the advanced tools can still be viewed by the employee, but he/she can no longer use them.

STEP 2｜Remove the employee by the Workplace Admin.

Interface：AppWeb

Enter the Workplace Settings.
Click Roster.
Use the search bar to search and select the member.
- Click Manage Member then Remove Member from the Workpalce.
- Enter the confirmation code and click Remove to complete the process. This step will remove the member from the workplace and mark him/her as terminated in the employee profile, making the workplace contents inaccessible. Reinstating and inviting the member back into the workplace will lift this restriction.
- Block & Remove (Web Only) This action puts the member on a permanent blacklist, and this account is never to be used to rejoin the workplace.

STEP 3｜If you don't need to keep the employee profile, the HR Staff can delete it permanenetly.

Reminders

The option is available in the Workplace Settings for members to leave the workplace on their own.
When employees leave the workplace, all buddy-level contents, including chat histories and posts are erased as well, so be sure to ask other members to backup necessary contents before then.
The paid plans of WorkDo charge by the workplace member count, so the subscription fee may be affected when members join and leave the workplace depending on the time of the month.

Relevant Questions

How does WorkDo handle the data and records of resigned employees?
How to delete an employee profile?
How to set employees who are on leave without pay?
Get notifications when members join and leave.
What settings in HR are required for new employees?
Can I leave a workplace?
Why do I have limited tool access?

Question 6

Multi-Language Support.

Accepted Answer

FAQ-ID：1005 WorkDo is designed for multicultural teams to communicate and collaborate, with that in mind, the user interface supports English, Traditional Chinese, and Simplified Chinese. Users could download WorkDo from Google Play and App Store, or simply use the web version by opening up a web browser and logging in to WorkDo. One thing to note is that the language setting in the app versions is based on the device's language setting. The web version, however, can be changed with a few clicks of your mouse.

Language Change

Plan：All plans

Permission：All users

Interface：AppWeb

App

Enter the device settings.
Search for the language setting and change to your preferred language.
WorkDo's user interface will reflect the language change when it is done.

Web

Enter the Accounts Screen│ Click the icon on the upper-right-hand corner > select App Settings > Accounts.
Click the Edit button next to My Info.
Scroll down to Language and change your preferred language.
Click Save to finish.

Reminders

The user interface language change does not affect the input language.
Each device's language setting may differ, please consult the device manual for detailed information.

Relevant Questions

Receive email notifications.
How do I subscribe to an external calendar?
How do I disable the split view chat windows in WorkDo web version?
What is Do-ID? How do I set one?
How to set the Daily Reminder?
What happens if my WorkDo registration account differs from my Workplace Verification Account?
What are federated accounts?
WorkDo web general navigation.

Question 7

How to add admins to workplaces or groups?

Accepted Answer

FAQ-ID：1065 The admins is present in workplaces, groups or between buddies, the function of their role is to maintain the settings and permissions of each level. The "Manage Admin" option is an important setting when onboarding WorkDo, please select the persons responsible for maintaining the workplace settings. Plan：

All palns Permission：

Member

Admin

Owner Interface：

App

Web

STEPS │ Assign Workplace / Group Admins

Select workplace / group / buddy level.
- Workplace │ Tap on the workplace settings (Tap on the gear icon for the Web version).
- Group │ From the workplace page tap on the groups tab, then swipe righ and click on the gear icon.
Select Manage Admin.
Add admin.
- App │ Click the + icon.
- Web │ Click Add Admin.
Select the applicable members.
Click Done.

STEPS │ Remove Admin

Select workplace / group / buddy level.
- Workplace │ Tap on the workplace settings (Tap on the gear icon for the Web version).
- Group │ From the workplace page tap on the groups tab, then swipe righ and click on the gear icon.
Select Manage Admin.
Remove Admin
- App │ Swipe left on the admin tap on the Remove button then confirm the action.
- Web │ Click on Remove next to the admin then confirm the action.

Reminder

The buddy level consists of two people, but both are admins by default.

Relevant Questions

What are the member, admin and owner roles in workplace/group? How to transfer my workplace/group ownership to others? How to activate / deactivate a tool?

Question 8

How to add admins to workplaces or groups?

Accepted Answer

FAQ-ID：1065 The admins is present in workplaces, groups or between buddies, the function of their role is to maintain the settings and permissions of each level. The "Manage Admin" option is an important setting when onboarding WorkDo, please select the persons responsible for maintaining the workplace settings. Plan：

All palns Permission：

Member

Admin

Owner Interface：

App

Web

STEPS │ Assign Workplace / Group Admins

Select workplace / group / buddy level.
- Workplace │ Tap on the workplace settings (Tap on the gear icon for the Web version).
- Group │ From the workplace page tap on the groups tab, then swipe righ and click on the gear icon.
Select Manage Admin.
Add admin.
- App │ Click the + icon.
- Web │ Click Add Admin.
Select the applicable members.
Click Done.

STEPS │ Remove Admin

Select workplace / group / buddy level.
- Workplace │ Tap on the workplace settings (Tap on the gear icon for the Web version).
- Group │ From the workplace page tap on the groups tab, then swipe righ and click on the gear icon.
Select Manage Admin.
Remove Admin
- App │ Swipe left on the admin tap on the Remove button then confirm the action.
- Web │ Click on Remove next to the admin then confirm the action.

Reminder

The buddy level consists of two people, but both are admins by default.

Relevant Questions

What are the member, admin and owner roles in workplace/group? How to transfer my workplace/group ownership to others? How to activate / deactivate a tool?

Question 9

How to add admins to workplaces or groups?

Accepted Answer

FAQ-ID：1065 The admins is present in workplaces, groups or between buddies, the function of their role is to maintain the settings and permissions of each level. The "Manage Admin" option is an important setting when onboarding WorkDo, please select the persons responsible for maintaining the workplace settings. Plan：

All palns Permission：

Member

Admin

Owner Interface：

App

Web

STEPS │ Assign Workplace / Group Admins

Select workplace / group / buddy level.
- Workplace │ Tap on the workplace settings (Tap on the gear icon for the Web version).
- Group │ From the workplace page tap on the groups tab, then swipe righ and click on the gear icon.
Select Manage Admin.
Add admin.
- App │ Click the + icon.
- Web │ Click Add Admin.
Select the applicable members.
Click Done.

STEPS │ Remove Admin

Select workplace / group / buddy level.
- Workplace │ Tap on the workplace settings (Tap on the gear icon for the Web version).
- Group │ From the workplace page tap on the groups tab, then swipe righ and click on the gear icon.
Select Manage Admin.
Remove Admin
- App │ Swipe left on the admin tap on the Remove button then confirm the action.
- Web │ Click on Remove next to the admin then confirm the action.

Reminder

The buddy level consists of two people, but both are admins by default.

Relevant Questions

What are the member, admin and owner roles in workplace/group? How to transfer my workplace/group ownership to others? How to activate / deactivate a tool?

Question 10

What to do when employees resign?

Accepted Answer

FAQ-ID：1154 What do I do for employees who want to resign? Should I set their status as resigned? What access do they have until they leave the workplace? Find out now! The necessary settings require the help of both Workplace Admins and HR Staff to complete. Let's get started! Plan：

Free

Paid Permission：

Member

Workplace Admin

Tool Admin Role：

Employee

Manager

HR Staff

HR Viewer

Method 1｜Resigned employee can no longer access workplace data.

STEP 1｜Member removal by the Workplace Admin.

Interface：AppWeb

Enter the Workplace Settings.
Click Roster.
Use the search bar to search and select the member.
Click Manage Member then Remove Member from the Workpalce.
Enter the confirmation code and click Remove to complete the process.
- Remove This step will remove the member from the workplace and mark him/her as terminated in the employee profile, making the workplace contents inaccessible. Reinstating and inviting the member back into the workplace will lift this restriction.
- Block & Remove (Web Only) This action puts the member on a permanent blacklist, and this account is never to be used to rejoin the workplace.

STEP 2｜Enter the reason of resignation by the HR Staff.

Interface：AppWeb

Switch to the HR tool.
Click Employee Profiles.
Use the filter to search for the terminated employee profile.
Click the Edit icon and confirm the action in the pop-up window.
Scroll down and click the Enrollment/Resignation tab.
Click the Edit icon in fron of the record and fill out the information.
Click Save to finish.

STEP 3｜If you don't need to keep the employee profile, the HR Staff can delete it permanenetly.

Method 2｜Allow the employee to stay in the workplace until the handover is completed.

STEP 1｜Enter the reason of resignation by the HR Staff.

Interface：AppWeb

Switch to the HR tool.
Click Employee Profiles.
Select the employee with the checkbox.
Click the Terminate button.
Fill out the reason of resignation.
Click the Terminate button below to complete.
- The basic tools are available to the employee.
- All the records of the advanced tools can still be viewed by the employee, but he/she can no longer use them.

STEP 2｜Remove the employee by the Workplace Admin.

Interface：AppWeb

Enter the Workplace Settings.
Click Roster.
Use the search bar to search and select the member.
- Click Manage Member then Remove Member from the Workpalce.
- Enter the confirmation code and click Remove to complete the process. This step will remove the member from the workplace and mark him/her as terminated in the employee profile, making the workplace contents inaccessible. Reinstating and inviting the member back into the workplace will lift this restriction.
- Block & Remove (Web Only) This action puts the member on a permanent blacklist, and this account is never to be used to rejoin the workplace.

STEP 3｜If you don't need to keep the employee profile, the HR Staff can delete it permanenetly.

Reminders

The option is available in the Workplace Settings for members to leave the workplace on their own.
When employees leave the workplace, all buddy-level contents, including chat histories and posts are erased as well, so be sure to ask other members to backup necessary contents before then.
The paid plans of WorkDo charge by the workplace member count, so the subscription fee may be affected when members join and leave the workplace depending on the time of the month.

Relevant Questions

How does WorkDo handle the data and records of resigned employees?
How to delete an employee profile?
How to set employees who are on leave without pay?
Get notifications when members join and leave.
What settings in HR are required for new employees?
Can I leave a workplace?
Why do I have limited tool access?

WorkDo_FAQ

FAQ

Account

Multi-Language Support.

Language Change

Reminders

Relevant Questions

Main Settings

How to add admins to workplaces or groups?

STEPS │ Assign Workplace / Group Admins

STEPS │ Remove Admin

Reminder

Relevant Questions

Workplace

How to add admins to workplaces or groups?

STEPS │ Assign Workplace / Group Admins

STEPS │ Remove Admin

Reminder

Relevant Questions

Groups

How to add admins to workplaces or groups?

STEPS │ Assign Workplace / Group Admins

STEPS │ Remove Admin

Reminder

Relevant Questions

HR

What to do when employees resign?

Method 1｜Resigned employee can no longer access workplace data.

Method 2｜Allow the employee to stay in the workplace until the handover is completed.

Reminders

Relevant Questions