Sign up/Log in
FAQ-ID：1010
You could create your WorkDo account using a valid email address or a mobile number.
In addition, to avoid the wrong person from joining your workplace, certain invite actions do require a designated email or mobile number upon signing up.
Plan：
All plans
Permission： All users
Interface： App Web
│ Email Sign Up
- Install and launch WorkDo
- App │ Launch WorkDo and select “Sign Up”.
- Web │ Click “Log In” on the official website and select “Sign Up”.
- “Email” is the default sign up option. Enter your email and password.
- Click “Sign Up” and a verification email containing a pin number will be sent to the email address provided.
- Enter the pin number on WorkDo.
- Set up your WorkDo profile and picture and you are good to go!
│ Mobile Number Sign Up
- Install and launch WorkDo
- App │ Launch WorkDo and select “Sign Up” and click “Sign up with a mobile number”.
- Web │ Click “Log In” on the official website and select “Sign Up”, then select “Mobile Number”.
- Input the “Country/Region Code” followed by your mobile number.
- Click “Sign Up” and you will receive a verification SMS containing a pin number.
- Enter the pin number on WorkDo.
- Set up your WorkDo profile and picture and you are good to go!
Reminder
- Federated login is also another method that users could utilize for a faster and smoother log in process. WorkDo offers federated login via Google, Facebook, Apple ID and WeChat.
FAQ-ID：1011
If you don’t have a WorkDo account yet, you can sign up for one in a couple of minutes. Please refer to the topic “How do I sign up for WorkDo” for more information. If you already have a WorkDo account, you can log into your account by entering your mobile number/email and password then tap Log In.(Extended reading: My WorkDo Account)
If you already signed up using your email, mobile number, or has bound your account to a Google, Facebook, Apple ID and WeChat account, please follow the steps below to log into your WorkDo account.
Plan： All plans
Permission： All users
Interface： App Web
1 │ Email Log In
- Sign up your WorkDo account with your email.
- Open WorkDo.
- App │ Open WorkDo and click Log In.
- Web│ Click Log In on the Official Web Site.
- The default is set to email log in, enter the email and password you used to sign up for WorkDo.
- Click the Log In button.
2 │ Mobile Number Log In
- Sign up your WorkDo account with your mobile number.
- Open WorkDo.
- App │ Open WorkDo and click Log In.
- Web│ Click Log In on the Official Web Site.
- Select Mobile Number.
- Enter the mobile number you used to sign up for WorkDo.
- Click the Log In button.
3 │ Google / Facebook / Apple ID / WeChat Log In
You must complete the account binding process to a Google, Facebook or WeChat account.
- Open WorkDo
- App │ Open WorkDo and click Log In.
- Web│ Click Log In on the Official Web Site.
- Click the Other tab.
- Select the corresponding Google, Facebook, WeChat icon to log in.
Reminders
Upon log in, your destination screen is determined depending on the situations below.
- The workplace you previously logged out of.
- If you have not joined any workplace, the Join/Create Workplace page will be shown.
FAQ-ID：1013
Did you know apart from email and mobile number, you could use your Google account to log in to WorkDo?
Simply set up your Google account as a federated account and bind it to your WorkDo account for quicker log-ins!
Sign Up Your WorkDo Account Using Google
Steps：
- Set up Google as a federated account.
- Open WorkDo.
- App │Open WorkDo and click Log In.
- Web│ Click Log In on the Official Web Site.
- Click the Others tab.
- Select Continue with Google.
- Enter your Google account information for verification.
- Set up your WorkDo profile and off you go!
Reminders
- If you have multiple Google accounts, make sure you choose the right account and enter the correct password to pass the verification process.
- If you used a Google account to sign up for WorkDo, the system will use the gmail as your primary email, you may set up another email for the email log in method.
- Click here to view your Google authorization to WorkDo.
FAQ-ID：1012
Did you know apart from email and mobile number, you could use your Facebook account to log in to WorkDo?
Simply set up your Facebook account as a federated account and bind it to your WorkDo account for quicker log-ins!
Sign Up Your WorkDo Account Using Facebook
Instructions：
- Set up Facebook as a federated account.
- Open WorkDo.
- App │Open WorkDo and click Log In.
- Web│ Click Log In on the Official Web Site.
- Click the Others tab.
- Select Continue with Facebook.
- Enter your Facebook account information for verification.
- Set up your WorkDo profile and off you go!
Reminders
- If you have multiple Facebook accounts, make sure you choose the right account and enter the correct password to pass the verification process.
- If you used a Facebook account to sign up for WorkDo, the system will use the email as your primary email, you may set up another email for the email log in method.
- If Facebook is not authorized to provide your email to WorkDo, you must set up an email log in method and create a federated account. Only then the HR personnel are able to set up your employee profile and settings for tool usage.
- Click here to view your Facebook authorization to WorkDo, click “View and edit” to change the data access if needed.
FAQ-ID：1025
Did you know apart from email and mobile number, you could use your Apple ID to log in to WorkDo?
One thing to note is that because Apple ID uses a private email relay service to generate a random, unique email address that forwards to your personal email, which means the HR tool is unable to bind your account, preventing you from accessing many advanced tools.
Therefore, please bind a valid email address to your account once you have completed the registration process and have the HR Staff bind your account to your employee profile in the HR tool.
Signn Up Your WorkDo Account Using Apple ID
Steps：
- Open WorkDo
- iPhone │ Open WorkDo and click Log In.
- Web │ Click Log In on the Official Web Site.
- Click the Others tab.
- Select Continue with Apple ID.
- Enter your Apple ID information for verification.
If your device is not logged in to Apple, you will first be asked to log into your Apple account. - Set up your WorkDo profile and off you go!
- How to access advanced tools?
- Bind an email address.
- Ask the HR Staff to link the email address to your employee profile.
Reminders
- If you have multiple Apple accounts, be sure to choose the right account to sign up and log in to WorkDo.
- Click here for privacy and security information on sign in with Apple.
FAQ-ID：1014
Did you know apart from email and mobile number, you could use your WeChat account to log in to WorkDo?
Simply set up your WeChat account as a federated account and bind it to your WorkDo account for quicker log-ins!
Sign Up Your WorkDo Account Using WeChat
Steps：
- Set up WeChat as a federated account.
- Open WorkDo.
- App │Open WorkDo and click Log In.
- Web│ Click Log In on the Official Web Site.
- Click the Others tab.
- Select Continue with WeChat.
- Enter your WeChat account information for verification.
- Set up your WorkDo profile and off you go!
Reminders
- If you have multiple WeChat accounts, make sure you choose the right account for sign up and log in process.
- If you used a WeChat account to sign up for WorkDo, the system will ask you to set up an email for the email log in method.
- Click here to view your WeChat authorization to WorkDo.
FAQ-ID：1015
In most cases, if your device cannot receive verification SMS are likely due to:
- You are using a tablet that only has Wi-Fi connectivity.
- Your device doesn’t have a SIM card, or the SIM card is invalid.
- Your device is set to block business SMS.
If your device is unable to receive SMS, you could opt to log in via your Facebook, Google or WeChat account.
FAQ-ID：1016
Typically, when you sign up for WorkDo using a mobile number, email, via federated accounts or bind your account to the company email domain, the system will automatically send a verification SMS to your device. If you did not receive the verification SMS for any reason, please follow the instructions below for troubleshooting.
Fail to receive verification SMS
Instructions：
- Please check if the mobile number is entered correctly then press “Resend” button to receive the verification SMS.
- You can go back to the previous page to reenter the mobile number if it is incorrectly entered.
- Verification method:
- Verification SMS: Please contact your mobile service provider for your business SMS settings if you are still unable to receive the verification SMS after resending it.
- Verification Email: Please check your spam or junk folder first if you did not receive the verification email in your inbox.
- Use other methods to sign up for WorkDo or Contact Us for assistance.
FAQ-ID：1021
Only users who register or bound their WorkDo account using an email or mobile number will obtain a password. If you used Google, Facebook, Apple ID or WeChat to sign up for WorkDo, please use the federated account to log in to WorkDo or refer to this FAQ to troubleshoot the problem. If you forgot your password, please follow the steps below to reset it.
Viewing your payslip with the Payroll tool requires a password, if you are uncertain whether you have set a password, please refer to this FAQ to verify it, and should you have forgotten your account password, then please reset it.
Reset Password
Step：
- Open WorkDo
- App │ Click Log In.
- Web │ Click Log In on the official Website.
- Click “Forgot Password?”
- Enter account email address or mobile number used to register WorkDo.
- Email │ An email with verification code will be sent to the inbox.
- Mobile │ An SMS with verification code will be sent to the mobile device.
- Enter the verification code on WorkDo.
- Enter your new password to complete the process.
Reminders
- The verification code will expire if the password reset process is not completed within the allotted time.
- Email and mobile number sign up will be asked to create a password. This password is also used when you bind other federated accounts to your WorkDo account, too.
- If you used a Facebook, Google, Apple ID or WeChat account to sign up for WorkDo, you will not be asked for login password. A password is only required when you bind an email or a mobile number to your account.
Account
FAQ-ID：1028
The answer is “No. You can use your original account for work.” Here’s how it’s done!
- If you have a company domain email address…
Chances are most users registered their WorkDo accounts using their company email addresses, however, if you prefer to use your personal email address, mobile number, Facebook account, Google account, WeChat account, or Apple ID upon registration is also okay. You just need to use your company email address for the workplace verification process, then the system will automatically combine them as your login in accounts. From this point on, you may use any of the accounts as your preferred login method. Simple, right? - If you do not have a company domain email address…
Then you need to use your mobile number or personal email address the workplace HR Staff chose as an invite method. You will then receive an email or SMS containing the invite link to join the workplace.
Let’s take a look of a few things that you need to keep in mind when doing this.
01 │ WorkDo Account Registration
The good thing about using your email address, mobile number, Facebook account, Google account, or WeChat account to register your WorkDo account is that if you change careers, you may keep your account and simply use the company domain email address to join the workplace without having to register a new WorkDo account.
02 │ Workplace Verification Account
Workplace Verification Account is the account you use to verify your identity and join the workplace. You may use your company email address, personal email address, or mobile number to receive the verification email or SMS, and you will join the workplace once approved.
- When your WorkDo account and Workplace Verification Account is the same…
You will not receive the workplace verification email or SMS, and you will join the workplace immediately.
Senario 1 │ When you receive the workpalce invite, click the link and use the Workplace Verification Account to register your WorkDo account to join the workplace and you are done!
Senario 2 │ You used your company email to register your WorkDo account then the system will automatically match your company email domain with your workplace. One thing to keep in mind is that if you switch career path and would like to keep this account, please have the workplace admin Block & Remove this account to avoid joining the workplace again. - When your WorkDo account and Workplace Verification Account is the different…
If you had registered your WorkDo account prior to joining the workplace, you will need to pass another authentication process to join the workplace. Once approved, both accounts will your federated accounts.
Which account do I ned to use upon registration?
-
- If you have a company domain email address:
- You may use a personal email address to regiter WorkDo then use the company email to join the workplace.
- Use the company email to register WorkDo and complete the verification process and join the workplace.
- Upon receiving the workplace invite:
- If your company email is specified, please click the invite link and follow Step 1 to complete the registration and workplace verification processes to join the workplace.
- If your personal email address or mobile number is specified, please click the invite link and use the specified account for registration and workplace verification processes to join the workplace.
- If you have a company domain email address:
Reminders
- The company email address is the paid enterprise email mailbox. In most cases, the easiest way to tell whether you are using a company domain email address is to see that your company’s name should follow the @ sign. However, there are exceptions to this, so please check with your IT technicians first.
- If you used different company email addresses to join different workplaces, all email addresses will be combined as your federated accounts.
FAQ-ID：1023
When you use an email address or a mobile number to sign up for WorkDo, you will be asked to create a password. For security and privacy reasons, this password is also used in the Payroll tool when viewing your payslips.
Please refer to this FAQ to reset your password if you forgot it.
If you used a federated account such as Google, Facebook, Apple ID or WeChat to sign up for WorkDo, you must log in to WorkDo via your preferred federated account. Those who like additional security could then bind an email or a mobile number and set a personal password.
Please follow the instructions below to update your password.
Password Change
- Enter Accounts
- App │ Click the
icon on the main screen then click Accounts then select Change Password. - Web │ Click the
icon and select Change Password.
- App │ Click the
- Change Password
- App │ Enter a new password and click Done.
- Web │ Enter Current Password, New Password and Confirm Password and click Save Changes to complete.
Reminders
- You are required to create a password when you use an email address or mobile number upon sign up and you may use this password for login even when you bind other federated acconts.
- If you used a federated account upon sign up, you will not be asked to create a password. You may set a password later on by email or mobile number binding.
FAQ-ID：1021
Only users who register or bound their WorkDo account using an email or mobile number will obtain a password. If you used Google, Facebook, Apple ID or WeChat to sign up for WorkDo, please use the federated account to log in to WorkDo or refer to this FAQ to troubleshoot the problem. If you forgot your password, please follow the steps below to reset it.
Viewing your payslip with the Payroll tool requires a password, if you are uncertain whether you have set a password, please refer to this FAQ to verify it, and should you have forgotten your account password, then please reset it.
Reset Password
Step：
- Open WorkDo
- App │ Click Log In.
- Web │ Click Log In on the official Website.
- Click “Forgot Password?”
- Enter account email address or mobile number used to register WorkDo.
- Email │ An email with verification code will be sent to the inbox.
- Mobile │ An SMS with verification code will be sent to the mobile device.
- Enter the verification code on WorkDo.
- Enter your new password to complete the process.
Reminders
- The verification code will expire if the password reset process is not completed within the allotted time.
- Email and mobile number sign up will be asked to create a password. This password is also used when you bind other federated accounts to your WorkDo account, too.
- If you used a Facebook, Google, Apple ID or WeChat account to sign up for WorkDo, you will not be asked for login password. A password is only required when you bind an email or a mobile number to your account.
FAQ-ID：1024
Can I change my login email or mobile number?
The mobile number I used to register WorkDo is no longer in use, can I change it?
The workplace HR Staff asked me to change my registered email/mobile number to join the workplace. How do I do that?
If you need to change or update your log in account, choose any one of the below methods to do so!
Change Registered Account
1 │ Change registered account? Why not bind another account instead?
WorkDo allows account binding, so you can create a joint account by simply adding another account you want to use for login.
Use federated account for faster log in.
2 │ Can’t join the workplace? Please bind the account that was designated by the workplace HR Staff.
When the HR Staff invited you to join the workplace via a designated email or mobile number, your account must bind that email or mobile number in order to accept the invitation and join the workplace.
What happens if my WorkDo registration account differs from my Workplace Verification Account?
3 │ Make sure you have bound the new account before deleting the old ones.
The system will send the account verification code to your registered email/mobile number, so be sure that you have successfully added your new login email/mobile number before deleting the old emails or mobile number.
How do I unlink login accounts?
4 │ How do I receive system notification emails when I registered using a mobile number?
If the HR tool is disabled in your workplace, you can add an email as your login account to receive system notification emails; if the HR tool is enabled in your workplace, simply ask the HR Staff to update your login emails to receive the system notification emails.