Sign up/Log in
FAQ-ID：1011
If you don’t have a WorkDo account yet, you can sign up for one in a couple of minutes. Please refer to the topic “How do I sign up for WorkDo” for more information. If you already have a WorkDo account, you can log into your account by entering your mobile number/email and password then tap Log In.(Extended reading: My WorkDo Account)
If you already signed up using your email, mobile number, or has bound your account to a Google, Facebook, Apple ID and WeChat account, please follow the steps below to log into your WorkDo account.
Plan：
All plans
Permission： All users
Interface： App Web
1 │ Email Log In
- Sign up your WorkDo account with your email.
- Open WorkDo.
- App │ Open WorkDo and click Log In.
- Web│ Click Log In on the Official Web Site.
- The default is set to email log in, enter the email and password you used to sign up for WorkDo.
- Click the Log In button.
2 │ Mobile Number Log In
- Sign up your WorkDo account with your mobile number.
- Open WorkDo.
- App │ Open WorkDo and click Log In.
- Web│ Click Log In on the Official Web Site.
- Select Mobile Number.
- Enter the mobile number you used to sign up for WorkDo.
- Click the Log In button.
3 │ Google / Facebook / Apple ID / WeChat Log In
You must complete the account binding process to a Google, Facebook or WeChat account.
- Open WorkDo
- App │ Open WorkDo and click Log In.
- Web│ Click Log In on the Official Web Site.
- Click the Other tab.
- Select the corresponding Google, Facebook, WeChat icon to log in.
Reminders
Upon log in, your destination screen is determined depending on the situations below.
- The workplace you previously logged out of.
- If you have not joined any workplace, the Join/Create Workplace page will be shown.
FAQ-ID：1013
Did you know apart from email and mobile number, you could use your Google account to log in to WorkDo?
Simply set up your Google account as a federated account and bind it to your WorkDo account for quicker log-ins!
Sign Up Your WorkDo Account Using Google
Steps：
- Set up Google as a federated account.
- Open WorkDo.
- App │Open WorkDo and click Log In.
- Web│ Click Log In on the Official Web Site.
- Click the Others tab.
- Select Continue with Google.
- Enter your Google account information for verification.
- Set up your WorkDo profile and off you go!
Reminders
- If you have multiple Google accounts, make sure you choose the right account and enter the correct password to pass the verification process.
- If you used a Google account to sign up for WorkDo, the system will use the gmail as your primary email, you may set up another email for the email log in method.
- Click here to view your Google authorization to WorkDo.
FAQ-ID：1021
Only users who register or bound their WorkDo account using an email or mobile number will obtain a password. If you used Google, Facebook, Apple ID or WeChat to sign up for WorkDo, please use the federated account to log in to WorkDo or refer to this FAQ to troubleshoot the problem. If you forgot your password, please follow the steps below to reset it.
Viewing your payslip with the Payroll tool requires a password, if you are uncertain whether you have set a password, please refer to this FAQ to verify it, and should you have forgotten your account password, then please reset it.
Reset Password
Step：
- Open WorkDo
- App │ Click Log In.
- Web │ Click Log In on the official Website.
- Click “Forgot Password?”
- Enter account email address or mobile number used to register WorkDo.
- Email │ An email with verification code will be sent to the inbox.
- Mobile │ An SMS with verification code will be sent to the mobile device.
- Enter the verification code on WorkDo.
- Enter your new password to complete the process.
Reminders
- The verification code will expire if the password reset process is not completed within the allotted time.
- Email and mobile number sign up will be asked to create a password. This password is also used when you bind other federated accounts to your WorkDo account, too.
- If you used a Facebook, Google, Apple ID or WeChat account to sign up for WorkDo, you will not be asked for login password. A password is only required when you bind an email or a mobile number to your account.
Account
FAQ-ID：1033
Trouble remembering your login information?
Don’t sweat it! Instead of setting up another set of login account and password, by taking advantage of the federated login, you too, can swiftly log in to WorkDo using your existing Google, Apple ID, Facebook or WeChat account.
Account Constraints
1 │ WorkDo Account
At the moment, WorkDo requires either an email address or a mobile phone number sign up.
- Mobile Phone Number：Users are allowed to bind one phone number to their accounts.
- Email：Users are allowed to bind multiple email addresses to their accounts. Different account verification email addresses of different workplaces are automatically bound.
2 │ Federated Login
Currently, Facebook, Google, Apple ID and WeChat are the supported external accounts. Users are allowed to bind one of each external account.
Federated Account Linking
- Enter the Accounts Menu.
- App │ Click the
icon on the upper-right-hand corner > Accounts. - Web │ Click the
icon > click App Settings.
- App │ Click the
- Bind federated accounts.
- One mobile number, Facebook, Google, Apple ID and WeChat account are allowed to be bound to your WorkDO account.
- Multiple email addresses are allowed to bound to your WorkDo account.
- Account Verification
- WorkDo Account │ Enter a mobile phone number or an eamil address then enter the verification code sent via SMS or email.
- Federated Account │ Log in via linked Google, Apple ID, Facebook or WeChat account.
- Once the accounts are linked, you can use them to log in to WorkDo.
Reminders
- Use an email or a mobile phone number to sign up WorkDo and set a dedicated password. This password is paired with all federated accounts that are linked.
- If you used Google, Apple ID, Facebook or WeChat upon sign up, password set up is not required. It is only when you link an email or mobile phone number will you be asked to set a password.
- If you used different company emails to join different workplaces, the company emails will be automatically linked as your federated accounts.
FAQ-ID：1023
When you use an email address or a mobile number to sign up for WorkDo, you will be asked to create a password. For security and privacy reasons, this password is also used in the Payroll tool when viewing your payslips.
Please refer to this FAQ to reset your password if you forgot it.
If you used a federated account such as Google, Facebook, Apple ID or WeChat to sign up for WorkDo, you must log in to WorkDo via your preferred federated account. Those who like additional security could then bind an email or a mobile number and set a personal password.
Please follow the instructions below to update your password.
Password Change
- Enter Accounts
- App │ Click the icon on the main screen then click Accounts then select Change Password.
- Web │ Click the icon and select Change Password.
- App │ Click the
- Change Password
- App │ Enter a new password and click Done.
- Web │ Enter Current Password, New Password and Confirm Password and click Save Changes to complete.
Reminders
- You are required to create a password when you use an email address or mobile number upon sign up and you may use this password for login even when you bind other federated acconts.
- If you used a federated account upon sign up, you will not be asked to create a password. You may set a password later on by email or mobile number binding.
FAQ-ID：1021
Only users who register or bound their WorkDo account using an email or mobile number will obtain a password. If you used Google, Facebook, Apple ID or WeChat to sign up for WorkDo, please use the federated account to log in to WorkDo or refer to this FAQ to troubleshoot the problem. If you forgot your password, please follow the steps below to reset it.
Viewing your payslip with the Payroll tool requires a password, if you are uncertain whether you have set a password, please refer to this FAQ to verify it, and should you have forgotten your account password, then please reset it.
Reset Password
Step：
- Open WorkDo
- App │ Click Log In.
- Web │ Click Log In on the official Website.
- Click “Forgot Password?”
- Enter account email address or mobile number used to register WorkDo.
- Email │ An email with verification code will be sent to the inbox.
- Mobile │ An SMS with verification code will be sent to the mobile device.
- Enter the verification code on WorkDo.
- Enter your new password to complete the process.
Reminders
- The verification code will expire if the password reset process is not completed within the allotted time.
- Email and mobile number sign up will be asked to create a password. This password is also used when you bind other federated accounts to your WorkDo account, too.
- If you used a Facebook, Google, Apple ID or WeChat account to sign up for WorkDo, you will not be asked for login password. A password is only required when you bind an email or a mobile number to your account.
Main Settings
FAQ-ID：1073
Can WorkDo connect to our existing software?
Well, as an all-in-one team communication and collaboration platform, WorkDo is designed to replace and eliminate the use of unintegrated software and platforms to improve team productivity. But still, we do offer the integration of software robots.
Here’s a look at some of the frequently asked questions on system integration.
1 │ Time clock software, fingerprint access control systems
WorkDo’s Attendance tool allows employees to clock in/out using designated Wi-fi hotspots and GPS via their mobile devices. And a comprehensive attendance report and logs are available for perusal. The Attendance tool is sure to replace any time clock system you are using (Attendance tool features).
2 │ Google and Outlook calendars
The notifications from the 8 basic tools in WorkDo will remind you of any upcoming work-related events, meetings and due tasks. But you can also subscribe to an external calendar and keep using your favorite calendar.
3 │ Other HRS, attendance and payroll management system
Each system’s logics and settings are different, so WorkDo does not offer integration to these systems. However, WorkDo does have corresponding tools that can get the job done just as well, if not better! We recommend that you keep using your existing systems and WorkDo in unison, then gradually shift to WorkDo when you are certain that WorkDo can completely replace them.
Here’s a look at the kind of reports and data import functions WorkDo offers!
- Import │ The HR tool and the Leave Pro tool both allow batch importing employee profiles and leaves. This is the quickest way to bring everyone into the workplace and begin working and collaborating.
- Report │ Attendance, Check In, Leave, Leave Pro, Overtime, Expenses, Payroll and We Buy tools all offer their corresponding Excel, CVS and PDF reports for download.
- Payroll Calculation │ You may use Payroll to input the variables and equations into the system to calculate employees’ pays. For companies with complex pay calculation methods, you take advantage of the system to help you calculate partially and then take over manually.
4 │ Robot APIs
WorkDo offers robot APIs that you can program and use to notify service statuses of WorkDo via chats (/chat) or notes (/note). If your workplace has engineers who can make use of the APIs, please set them as workplace admins to access the robot APIs.
Robot APIs
Steps：
- Enter Workplace Settings or Group Settings.
- Click Robot.
- Follow the instructions to complete the settings.
:
Set Up Notes
- Robot APIs are a workplace level setting, however, once set, it can be assigned to any groups.
- The robot still complies with the Who Can Chat or Post options in the Privacy section of the workplace or group, if it is set to only owner and admins are allowed to chat or post, the robot must be assigned as an admin.
- Use the feedback function to contact us for further assistance if required.
Relevant Questions
How do I subscribe to an external calendar?
Can I set only admins are allowed to post at the workplace level?
Can I use the workplace-level chatroom for admins only?
Can I control members from creating public or private groups?
Allow members to use their nicknames?
What do different roles do in a workplace or group?
How to add admins to workplaces or groups?