2017-02-09 Joyce Hsu

WorkDo_FAQ

FAQ

Accounts, notifications and more answers to the most frequently asked questions!

Sign up/Log in

FAQ-ID：1011
If you don’t have a WorkDo account yet, you can sign up for one in a couple of minutes. Please refer to the topic “How do I sign up for WorkDo” for more information. If you already have a WorkDo account, you can log into your account by entering your mobile number/email and password then tap Log In.(Extended reading: My WorkDo Account)

If you already signed up using your email, mobile number, or has bound your account to a Google, Facebook, Apple ID and WeChat account, please follow the steps below to log into your WorkDo account.

Plan： All plans

Permission： All users

Interface： App    Web

1 │ Email Log In
  1. Sign up your WorkDo account with your email.
  2. Open WorkDo.
    • App │ Open WorkDo and click Log In.
    • Web│ Click Log In on the Official Web Site.
  3. The default is set to email log in, enter the email and password you used to sign up for WorkDo.
  4. Click the Log In button.
2 │ Mobile Number Log In
  1. Sign up your WorkDo account with your mobile number.
  2. Open WorkDo.
    • App │ Open WorkDo and click Log In.
    • Web│ Click Log In on the Official Web Site.
  3. Select Mobile Number.
  4. Enter the mobile number you used to sign up for WorkDo.
  5. Click the Log In button.
3 │ Google / Facebook / Apple ID / WeChat Log In

You must complete the account binding process to a Google, Facebook or WeChat account.

  1. Open WorkDo
    • App │ Open WorkDo and click Log In.
    • Web│ Click Log In on the Official Web Site.
  2. Click the Other tab.
  3. Select the corresponding Google, Facebook, WeChat icon to log in.
 

Reminders

Upon log in, your destination screen is determined depending on the situations below.

  • The workplace you previously logged out of.
  • If you have not joined any workplace, the Join/Create Workplace page will be shown.
Relevant Questions

What are federated accounts?
My account information
I forgot my password
I can’t log into WorkDo

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FAQ-ID：1013
Did you know apart from email and mobile number, you could use your Google account to log in to WorkDo?

Simply set up your Google account as a federated account and bind it to your WorkDo account for quicker log-ins! 

Sign Up Your WorkDo Account Using Google
Plan：All plans
Permission：All users
Interface：AppWeb

Steps：

  1. Set up Google as a federated account.
  2. Open WorkDo.
  3. Click the Others tab.
  4. Select Continue with Google.
  5. Enter your Google account information for verification.
  6. Set up your WorkDo profile and off you go!

 

Reminders
  • If you have multiple Google accounts, make sure you choose the right account and enter the correct password to pass the verification process.
  • If you used a Google account to sign up for WorkDo, the system will use the gmail as your primary email, you may set up another email for the email log in method.
  • Click here to view your Google authorization to WorkDo.
Relavent Questions

How do I sign up for WorkDo?
What are federated accounts?
About Facebook verification.
About Apple ID verification.
About WeChat verrification.
What should I do on the Start WorkDo page?

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FAQ-ID：1012
Did you know apart from email and mobile number, you could use your Facebook account to log in to WorkDo?

Simply set up your Facebook account as a federated account and bind it to your WorkDo account for quicker log-ins!

Sign Up Your WorkDo Account Using Facebook
Plan：All plans
Permission：All users
Interface：AppWeb

Instructions：

  1. Set up Facebook as a federated account.
  2. Open WorkDo.
  3. Click the Others tab.
  4. Select Continue with Facebook.
  5. Enter your Facebook account information for verification.
  6. Set up your WorkDo profile and off you go!

 

Reminders
  • If you have multiple Facebook accounts, make sure you choose the right account and enter the correct password to pass the verification process.
  • If you used a Facebook account to sign up for WorkDo, the system will use the email as your primary email, you may set up another email for the email log in method.
  • If Facebook is not authorized to provide your email to WorkDo, you must set up an email log in method and create a federated account. Only then the HR personnel are able to set up your employee profile and settings for tool usage.
  • Click here to view your Facebook authorization to WorkDo, click “View and edit” to change the data access if needed.
Relevant Questions

How do I sign up for WorkDo?
What are federated accounts?
About Google verification.
About Apple ID verification.
About WeChat verification.
What should I do on the Start WorkDo page?

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FAQ-ID：1025
Did you know apart from email and mobile number, you could use your Apple ID to log in to WorkDo?

One thing to note is that because Apple ID uses a private email relay service to generate a random, unique email address that forwards to your personal email, which means the HR tool is unable to bind your account, preventing you from accessing many advanced tools.

Therefore, please bind a valid email address to your account once you have completed the registration process and have the HR Staff bind your account to your employee profile in the HR tool.

Signn Up Your WorkDo Account Using Apple ID
Plan：All plans
Permission：All users
Interface：iPhoneWeb

Steps：

  1. Open WorkDo
  2. Click the Others tab.
  3. Select Continue with Apple ID.
  4. Enter your Apple ID information for verification.
    If your device is not logged in to Apple, you will first be asked to log into your Apple account.
  5. Set up your WorkDo profile and off you go!
  6. How to access advanced tools?

 

Reminders
  • If you have multiple Apple accounts, be sure to choose the right account to sign up and log in to WorkDo.
  • Click here for privacy and security information on sign in with Apple.
Relevant Questions

HR Settings for New Employees.
What are federated accounts?
How do I sign up for WorkDo?
About Google verification.
About Facebook verification.
About WeChat verification.
Start WorkDo in 5 Steps

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FAQ-ID：1014
Did you know apart from email and mobile number, you could use your WeChat account to log in to WorkDo?

Simply set up your WeChat account as a federated account and bind it to your WorkDo account for quicker log-ins!

 

Sign Up Your WorkDo Account Using WeChat
Plan：All plans
Permission：All users
Interface： AppWeb

Steps：

  1. Set up WeChat as a federated account.
  2. Open WorkDo.
    • App │Open WorkDo and click Log In.
    • Web│ Click Log In on the Official Web Site.
  3. Click the Others tab.
  4. Select Continue with WeChat.
  5. Enter your WeChat account information for verification.
  6. Set up your WorkDo profile and off you go!
 

Reminders
  • If you have multiple WeChat accounts, make sure you choose the right account for sign up and log in process.
  • If you used a WeChat account to sign up for WorkDo, the system will ask you to set up an email for the email log in method.
  • Click here to view your WeChat authorization to WorkDo.
Relavent Questions

How do I sign up for WorkDo?
What are federated accounts?
About Google verification.
About Facebook verification.
About Apple ID verification.
What should I do on the Start WorkDo page?

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Account

FAQ-ID：1033
Trouble remembering your login information? 

Don’t sweat it! Instead of setting up another set of login account and password, by taking advantage of the federated login, you too, can swiftly log in to WorkDo using your existing Google, Apple ID, Facebook or WeChat account.

Account Constraints

1 │ WorkDo Account
At the moment, WorkDo requires either an email address or a mobile phone number sign up.

  • Mobile Phone Number：Users are allowed to bind one phone number to their accounts.
  • Email：Users are allowed to bind multiple email addresses to their accounts. Different account verification email addresses of different workplaces are automatically bound.

    •  

2 │ Federated Login
Currently,  Facebook, Google, Apple ID and WeChat are the supported external accounts. Users are allowed to bind one of each external account.

Federated Account Linking
Plan：All plans
Permission：All users
Interface：AppWeb
  1. Enter the Accounts Menu.
    • App │ Click the icon on the upper-right-hand corner > Accounts.
    • Web │ Click the icon > click App Settings.
  2. Bind federated accounts.
    • One mobile number, Facebook, Google, Apple ID and WeChat account are allowed to be bound to your WorkDO account.
    • Multiple email addresses are allowed to bound to your WorkDo account.
  3. Account Verification
    • WorkDo Account │ Enter a mobile phone number or an eamil address then enter the verification code sent via SMS or email.
    • Federated Account │ Log in via linked Google, Apple ID, Facebook or WeChat account.
  4. Once the accounts are linked, you can use them to log in to WorkDo.
 

Reminders
  • Use an email or a mobile phone number to sign up WorkDo and set a dedicated password. This password is paired with all federated accounts that are linked.
  • If you used Google, Apple ID, Facebook or WeChat upon sign up, password set up is not required. It is only when you link an email or mobile phone number will you be asked to set a password.
  • If you used different company emails to join different workplaces, the company emails will be automatically linked as your federated accounts.
Relevant Questions

Didn’t receive the verification SMS?
Start WorkDo in 5 Steps.
Sign up for WorkDo.
Google verification.
Facebook verification.
About Apple ID verification.
About WeChat verification.
WorkDo web general navigation.
WorkDo app general navigation.
Unlink login accounts.

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FAQ-ID：1029
WorkDo’s joint account feature allows users to link their mobile numbers and other email addresses to their existing WorkDo account. In doing so, they can use any one of the linked accounts to log in to WorkDo.

When an account is unlinked, users can no longer log in to WorkDo using the said account, so we recommend you unlink an account only when one of the two below scenarios happens.

  • When you have a new mobile number.
  • When linked email addresses, Facebook account, Google account, Apple ID, or WeChat account has been deleted.

Joint Account Limitations

1 │ WorkDo Login Accounts
Mobile number or email only.

  • Mobile Number: Only one mobile number is allowed to be linked to a WorkDo account.
  • Email: Multiple email addresses are allowed to link to a WorkDo account.

    •  

2 │ Federated Accounts
One Facebook, Google, Apple ID and WeChat account each can be used to link to WorkDo.

Unlink Login Accounts
Plan：All plans
Permission：All users
Interface：AppWeb
  1. Enter Accounts
    • App │ Click the  icon on the upper-right-hand corner of the main function screen followed Accounts.
    • Web │ Click the icon on the upper-right-hand corner, then click App Settings to go to the Accounts Screen.
  2. Linked accounts are shown in either WorkDo Account section or Federated Account section.
  3. Select an account to unlink.
  4. Click Unlink.
  5. Confirm the unlink action in the pop-up window.
  6. Unlink login account complete. This account can no longer be used to log in to WokDo.

 

Reminders
Relevant Questions

What are federated accounts?
What happens if my WorkDo registration account differs from my Workplace Verification Account?
Can I change my login email or mobile number?
WorkDo web general navigation.

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