Question 1

The Attendance tool setup.

Accepted Answer

FAQ-ID：1159 WorkDo's Attendance tool was designed to accommodate most companies' policy, whether it's for field staff, on-site employees or desk workers, one tool solves all clocking issues. Utilizing Wi-Fi and GPS for clocking in/out, the Attendance tool is extremely easy to set up. And best of all, it is integrated into the HR and Leave Pro tool so the HR staff can instantly get an overview of the work hour employees put in, making payroll management much easier! Have trouble activating the Attendance tool? Worry not, we'll walk you through the steps. For starters, follow the steps in Start WorkDo in 5 steps and HR tool setup.

│ Settings in the HR are key to activating Attendance. │

│ Read the Attendance Tool Manual │

If your tool role is HR Staff of the Attendance tool, then you may proceed with the steps below using the WorkDo app!

2 Key Steps with Attendance

Plan：FreePaid

Permission：MemberAdminTool admin

Role：EmployeeManagerHR Staff

Interface：WebApp

STEP 1 │ Clock Method Flexible to accommodate desk employees and field staff!

Desk Employees Clock using pre-set Wi-Fi hotspots, GPS can be used for a more precise location. Employees can clock in/out using their mobile device when they are within set range or a PC that's connected to the Wi-Fi hotspot.
Field Staff The remote clock option enables employees to clock in/out remotely with a set GPS position using their mobile device. The tool admins can then select individuals who are allowed to remote clock.

STEP 2 │ Employees Required to Clock This step will have the tool admin set those who are required to clock in/out and those who aren't, e.g. managers. Be sure to use the clock methods to set the Wi-Fi and GPS locations first then select employees who are allowed to remote clock in/out! STEP 3 │ Configuration If employees forget to clock in/out, there is a post-clock deadline setting that controls the length of time that is allowed for filing a makeup request.

Reminders

The New Members Required to Clock option in the HR tool is directly connected to the Attendance tool, if set to No, all new members on boarding the workplace won't be asked to clock in/out, and vice versa.
This FAQ briefly covers the Attendance tool setup, if you would like a more detailed explanation, be sure to check out our Attendance Tool Manual!

Download Attendance Tool Manual

Relevant Questions

Why do I have limited tool access?
Set a post clock deadline.
The HR tool setup.
What settings in HR are required for new employees?
Understand your tool role and what it does.
What are the features of the Attendance tool?

Question 2

How come I cannot clock in/out?

Accepted Answer

FAQ-ID：1168 The Attendance tool in WorkDo is fairly straightforward, it offers employees to clock in/out with their PCs/phones via Wi-Fi/GPS when they enter the preset ranges. If you cannot clock in/out, it is typically one of these 4 reasons. 1. The Attendance tool settings are incomplete. 2. The device is not connected to the set Wi-Fi hotspot or in the set GPS range. 3. WorkDo hasn't been given permission to access your device's location. or 4. Unstable internet connection. Please refer to the steps below to troubleshoot the problem if you cannot clock in/out with your device.

Troubleshooting Clock In/Out Issues

Plan：FreePaid

Permission：All members

Interface：AppWeb

Steps：

Have you completed the Attendance tool settings? The settings include select employees who are required to clock, set the Wi-Fi hotspots and GPS locations, and whether remote teams and work from home employees are allowed to remote clock.
Make sure your device is connected to a set Wi-Fi hotspot.
- iPhone │ Must connect to the Wi-Fi hotspot to clock in/out.
- Android │ Some Android devices are allowed to clock in/out so long as the hotspot is discovered without having to connect to it.
Make sure WorkDo is allowed to obtain your device's location.
- App │ Enter the device settings and select Apps > WorkDo > Permissions > Location and allow access for WorkDo to obtain your device location to clock in/out.
- Web │ Click the padlock icon in front of the browser link and allow location access.
Make sure the GPS service is not blocked. The GPS service of your device can be blocked in certain buildings and structures. Please be sure that your device has GPS access before attempting to clock in/out.
GPS drift. GPS drift, in the most practical sense, is the difference between your actual location and the location recorded by a GPS receiver. Consumer-grade GPS receivers are not 100% accurate, this will usually cause a difference between your actual location and your recorded location. If this happens, follow the below steps to fix the problem.
Make sure you have a stable internet connection. Be sure that your device has a stable connection to the set Wi-Fi hotspot before clocking in/out.

Reminders

Post-Clock utilizes the same clocking method, so if the Post-Clock button does not appear when you are late for work, please refer to the same steps to troubleshoot the problem.
Different brands of devices may name the settings and options differently, please refer to your device's manual for proper names and functions.

Relevant Questions

I forgot to clock-in or clock-out. What do I do?
Set a post clock deadline.
How to help employees post clock?
Can I clock in/out when I’m not in the office or working from home?
Attendance tool setup.
Why is it that I’m unable to clock in/out with my Windows 10 PC?

Question 3

Can I clock in/out when I'm not in the office or working from home?

Accepted Answer

FAQ-ID：1164
Whether you are visiting clients, working on-site or working from home, so long the HR Staff has permitted you to clock in/out from remote sites, then you are allowed to clock in/out anywhere. Follow the instructions below to see if remote clock is enabled for you.

Verify Remote Clock Permission

Plan：FreePaid

Permission：All users

Interface：AppWeb

Steps：

Select the Attendance tool.
Click Settings > Clock Methods.
Remote Clock.
- All Allowed │ All members are allowed to clock remotely,
- Not Allowed │ Remote clock is disabled to all members.
- By User │ Meaning some members are allowed to clock remotely.
Return to the last screen.
Click the Clock In/Out screen. If you are outside of the set clocking ranges and Remote Clock is shown, then you are allowed to remote clock in/out.

Reminders

Remote Clock uses your device's GPS location for clocking in/out.
If you are working from home or on-site, you may provide your physical location for the HR Staff to set a GPS location for you to clock in/out, too.
If your workplace has a mobile workforce or sales team who are running from place to place, we recommend you use our Check In tool instead.

Relevant Questions

I forgot to clock-in or clock-out. What do I do?
How come I cannot clock in/out?
Attendance tool setup.
What do different roles do in a workplace or group?
How to activate the Attendance tool?

Question 4

Attendance appeal.

Accepted Answer

FAQ-ID：1163 Life can be hectic, and we understand that employees are bound to forget to punch in or punch out once in a while, and your sales force doesn't always sit behind desks and punch in and punch out like the rest of the team. But what happens to employees' irregular work hours? This is when the appeal function comes in. When you file an appeal, you may input a new clock in/out time, this provides a way to rectify your attendance records and make sure that your salary won't be affected.

Attendance Appeal

Plan：FreePaid

Permission：All users

Interface：AppWeb

STEPS │ App

Select the Attendance tool.
Date selection.
- Click main function My > Stats (Monthly) > Late Clock or Early Clock
- Click main function Clock In/Out > Click the date or use the arrow keys to select the date to appeal.
Click Appeal.
Fill out the time and relevant information.
Click Save to send the appeal request to the manager for approval.

STEPS │ Web

Select the Attendance tool.
Click Clock In/Out Records.
Click the Appeal button next to a record.
Fill out the time and relevant information.
Click Save to send the appeal request to the manager for approval.

Reminders

If 0 is shown in the Late Clock/Early Clock in the Stats (Monthly) in the app, it means you have a perfect attendance.
Click the main function My > My Claims to verify whather your appeal request has been approved.

Relevant Questions

I forgot to clock-in or clock-out. What do I do?
Set a post clock deadline.
How to help employees post clock?
Can I clock in/out when I’m not in the office or working from home?
Attendance tool setup.
Why is it that I’m unable to clock in/out with my Windows 10 PC?

Question 5

How come I cannot clock in/out?

Accepted Answer

FAQ-ID：1168 The Attendance tool in WorkDo is fairly straightforward, it offers employees to clock in/out with their PCs/phones via Wi-Fi/GPS when they enter the preset ranges. If you cannot clock in/out, it is typically one of these 4 reasons. 1. The Attendance tool settings are incomplete. 2. The device is not connected to the set Wi-Fi hotspot or in the set GPS range. 3. WorkDo hasn't been given permission to access your device's location. or 4. Unstable internet connection. Please refer to the steps below to troubleshoot the problem if you cannot clock in/out with your device.

Troubleshooting Clock In/Out Issues

Plan：FreePaid

Permission：All members

Interface：AppWeb

Steps：

Have you completed the Attendance tool settings? The settings include select employees who are required to clock, set the Wi-Fi hotspots and GPS locations, and whether remote teams and work from home employees are allowed to remote clock.
Make sure your device is connected to a set Wi-Fi hotspot.
- iPhone │ Must connect to the Wi-Fi hotspot to clock in/out.
- Android │ Some Android devices are allowed to clock in/out so long as the hotspot is discovered without having to connect to it.
Make sure WorkDo is allowed to obtain your device's location.
- App │ Enter the device settings and select Apps > WorkDo > Permissions > Location and allow access for WorkDo to obtain your device location to clock in/out.
- Web │ Click the padlock icon in front of the browser link and allow location access.
Make sure the GPS service is not blocked. The GPS service of your device can be blocked in certain buildings and structures. Please be sure that your device has GPS access before attempting to clock in/out.
GPS drift. GPS drift, in the most practical sense, is the difference between your actual location and the location recorded by a GPS receiver. Consumer-grade GPS receivers are not 100% accurate, this will usually cause a difference between your actual location and your recorded location. If this happens, follow the below steps to fix the problem.
Make sure you have a stable internet connection. Be sure that your device has a stable connection to the set Wi-Fi hotspot before clocking in/out.

Reminders

Post-Clock utilizes the same clocking method, so if the Post-Clock button does not appear when you are late for work, please refer to the same steps to troubleshoot the problem.
Different brands of devices may name the settings and options differently, please refer to your device's manual for proper names and functions.

Relevant Questions

I forgot to clock-in or clock-out. What do I do?
Set a post clock deadline.
How to help employees post clock?
Can I clock in/out when I’m not in the office or working from home?
Attendance tool setup.
Why is it that I’m unable to clock in/out with my Windows 10 PC?

Question 6

How come I cannot clock in/out?

Accepted Answer

FAQ-ID：1168 The Attendance tool in WorkDo is fairly straightforward, it offers employees to clock in/out with their PCs/phones via Wi-Fi/GPS when they enter the preset ranges. If you cannot clock in/out, it is typically one of these 4 reasons. 1. The Attendance tool settings are incomplete. 2. The device is not connected to the set Wi-Fi hotspot or in the set GPS range. 3. WorkDo hasn't been given permission to access your device's location. or 4. Unstable internet connection. Please refer to the steps below to troubleshoot the problem if you cannot clock in/out with your device.

Troubleshooting Clock In/Out Issues

Plan：FreePaid

Permission：All members

Interface：AppWeb

Steps：

Have you completed the Attendance tool settings? The settings include select employees who are required to clock, set the Wi-Fi hotspots and GPS locations, and whether remote teams and work from home employees are allowed to remote clock.
Make sure your device is connected to a set Wi-Fi hotspot.
- iPhone │ Must connect to the Wi-Fi hotspot to clock in/out.
- Android │ Some Android devices are allowed to clock in/out so long as the hotspot is discovered without having to connect to it.
Make sure WorkDo is allowed to obtain your device's location.
- App │ Enter the device settings and select Apps > WorkDo > Permissions > Location and allow access for WorkDo to obtain your device location to clock in/out.
- Web │ Click the padlock icon in front of the browser link and allow location access.
Make sure the GPS service is not blocked. The GPS service of your device can be blocked in certain buildings and structures. Please be sure that your device has GPS access before attempting to clock in/out.
GPS drift. GPS drift, in the most practical sense, is the difference between your actual location and the location recorded by a GPS receiver. Consumer-grade GPS receivers are not 100% accurate, this will usually cause a difference between your actual location and your recorded location. If this happens, follow the below steps to fix the problem.
Make sure you have a stable internet connection. Be sure that your device has a stable connection to the set Wi-Fi hotspot before clocking in/out.

Reminders

Post-Clock utilizes the same clocking method, so if the Post-Clock button does not appear when you are late for work, please refer to the same steps to troubleshoot the problem.
Different brands of devices may name the settings and options differently, please refer to your device's manual for proper names and functions.

Relevant Questions

I forgot to clock-in or clock-out. What do I do?
Set a post clock deadline.
How to help employees post clock?
Can I clock in/out when I’m not in the office or working from home?
Attendance tool setup.
Why is it that I’m unable to clock in/out with my Windows 10 PC?

Question 7

The Attendance tool setup.

Accepted Answer

FAQ-ID：1159 WorkDo's Attendance tool was designed to accommodate most companies' policy, whether it's for field staff, on-site employees or desk workers, one tool solves all clocking issues. Utilizing Wi-Fi and GPS for clocking in/out, the Attendance tool is extremely easy to set up. And best of all, it is integrated into the HR and Leave Pro tool so the HR staff can instantly get an overview of the work hour employees put in, making payroll management much easier! Have trouble activating the Attendance tool? Worry not, we'll walk you through the steps. For starters, follow the steps in Start WorkDo in 5 steps and HR tool setup.

│ Settings in the HR are key to activating Attendance. │

│ Read the Attendance Tool Manual │

If your tool role is HR Staff of the Attendance tool, then you may proceed with the steps below using the WorkDo app!

2 Key Steps with Attendance

Plan：FreePaid

Permission：MemberAdminTool admin

Role：EmployeeManagerHR Staff

Interface：WebApp

STEP 1 │ Clock Method Flexible to accommodate desk employees and field staff!

Desk Employees Clock using pre-set Wi-Fi hotspots, GPS can be used for a more precise location. Employees can clock in/out using their mobile device when they are within set range or a PC that's connected to the Wi-Fi hotspot.
Field Staff The remote clock option enables employees to clock in/out remotely with a set GPS position using their mobile device. The tool admins can then select individuals who are allowed to remote clock.

STEP 2 │ Employees Required to Clock This step will have the tool admin set those who are required to clock in/out and those who aren't, e.g. managers. Be sure to use the clock methods to set the Wi-Fi and GPS locations first then select employees who are allowed to remote clock in/out! STEP 3 │ Configuration If employees forget to clock in/out, there is a post-clock deadline setting that controls the length of time that is allowed for filing a makeup request.

Reminders

The New Members Required to Clock option in the HR tool is directly connected to the Attendance tool, if set to No, all new members on boarding the workplace won't be asked to clock in/out, and vice versa.
This FAQ briefly covers the Attendance tool setup, if you would like a more detailed explanation, be sure to check out our Attendance Tool Manual!

Download Attendance Tool Manual

Relevant Questions

Why do I have limited tool access?
Set a post clock deadline.
The HR tool setup.
What settings in HR are required for new employees?
Understand your tool role and what it does.
What are the features of the Attendance tool?

Question 8

How come I cannot clock in/out?

Accepted Answer

FAQ-ID：1168 The Attendance tool in WorkDo is fairly straightforward, it offers employees to clock in/out with their PCs/phones via Wi-Fi/GPS when they enter the preset ranges. If you cannot clock in/out, it is typically one of these 4 reasons. 1. The Attendance tool settings are incomplete. 2. The device is not connected to the set Wi-Fi hotspot or in the set GPS range. 3. WorkDo hasn't been given permission to access your device's location. or 4. Unstable internet connection. Please refer to the steps below to troubleshoot the problem if you cannot clock in/out with your device.

Troubleshooting Clock In/Out Issues

Plan：FreePaid

Permission：All members

Interface：AppWeb

Steps：

Have you completed the Attendance tool settings? The settings include select employees who are required to clock, set the Wi-Fi hotspots and GPS locations, and whether remote teams and work from home employees are allowed to remote clock.
Make sure your device is connected to a set Wi-Fi hotspot.
- iPhone │ Must connect to the Wi-Fi hotspot to clock in/out.
- Android │ Some Android devices are allowed to clock in/out so long as the hotspot is discovered without having to connect to it.
Make sure WorkDo is allowed to obtain your device's location.
- App │ Enter the device settings and select Apps > WorkDo > Permissions > Location and allow access for WorkDo to obtain your device location to clock in/out.
- Web │ Click the padlock icon in front of the browser link and allow location access.
Make sure the GPS service is not blocked. The GPS service of your device can be blocked in certain buildings and structures. Please be sure that your device has GPS access before attempting to clock in/out.
GPS drift. GPS drift, in the most practical sense, is the difference between your actual location and the location recorded by a GPS receiver. Consumer-grade GPS receivers are not 100% accurate, this will usually cause a difference between your actual location and your recorded location. If this happens, follow the below steps to fix the problem.
Make sure you have a stable internet connection. Be sure that your device has a stable connection to the set Wi-Fi hotspot before clocking in/out.

Reminders

Post-Clock utilizes the same clocking method, so if the Post-Clock button does not appear when you are late for work, please refer to the same steps to troubleshoot the problem.
Different brands of devices may name the settings and options differently, please refer to your device's manual for proper names and functions.

Relevant Questions

I forgot to clock-in or clock-out. What do I do?
Set a post clock deadline.
How to help employees post clock?
Can I clock in/out when I’m not in the office or working from home?
Attendance tool setup.
Why is it that I’m unable to clock in/out with my Windows 10 PC?

Question 9

Can I clock in/out when I'm not in the office or working from home?

Accepted Answer

FAQ-ID：1164
Whether you are visiting clients, working on-site or working from home, so long the HR Staff has permitted you to clock in/out from remote sites, then you are allowed to clock in/out anywhere. Follow the instructions below to see if remote clock is enabled for you.

Verify Remote Clock Permission

Plan：FreePaid

Permission：All users

Interface：AppWeb

Steps：

Select the Attendance tool.
Click Settings > Clock Methods.
Remote Clock.
- All Allowed │ All members are allowed to clock remotely,
- Not Allowed │ Remote clock is disabled to all members.
- By User │ Meaning some members are allowed to clock remotely.
Return to the last screen.
Click the Clock In/Out screen. If you are outside of the set clocking ranges and Remote Clock is shown, then you are allowed to remote clock in/out.

Reminders

Remote Clock uses your device's GPS location for clocking in/out.
If you are working from home or on-site, you may provide your physical location for the HR Staff to set a GPS location for you to clock in/out, too.
If your workplace has a mobile workforce or sales team who are running from place to place, we recommend you use our Check In tool instead.

Relevant Questions

I forgot to clock-in or clock-out. What do I do?
How come I cannot clock in/out?
Attendance tool setup.
What do different roles do in a workplace or group?
How to activate the Attendance tool?

Question 10

Attendance appeal.

Accepted Answer

FAQ-ID：1163 Life can be hectic, and we understand that employees are bound to forget to punch in or punch out once in a while, and your sales force doesn't always sit behind desks and punch in and punch out like the rest of the team. But what happens to employees' irregular work hours? This is when the appeal function comes in. When you file an appeal, you may input a new clock in/out time, this provides a way to rectify your attendance records and make sure that your salary won't be affected.

Attendance Appeal

Plan：FreePaid

Permission：All users

Interface：AppWeb

STEPS │ App

Select the Attendance tool.
Date selection.
- Click main function My > Stats (Monthly) > Late Clock or Early Clock
- Click main function Clock In/Out > Click the date or use the arrow keys to select the date to appeal.
Click Appeal.
Fill out the time and relevant information.
Click Save to send the appeal request to the manager for approval.

STEPS │ Web

Select the Attendance tool.
Click Clock In/Out Records.
Click the Appeal button next to a record.
Fill out the time and relevant information.
Click Save to send the appeal request to the manager for approval.

Reminders

If 0 is shown in the Late Clock/Early Clock in the Stats (Monthly) in the app, it means you have a perfect attendance.
Click the main function My > My Claims to verify whather your appeal request has been approved.

Relevant Questions

I forgot to clock-in or clock-out. What do I do?
Set a post clock deadline.
How to help employees post clock?
Can I clock in/out when I’m not in the office or working from home?
Attendance tool setup.
Why is it that I’m unable to clock in/out with my Windows 10 PC?

WorkDo_FAQ

FAQ

Top 10 Qs You'd want to know

How come I cannot clock in/out?

Troubleshooting Clock In/Out Issues

Reminders

Relevant Questions

Attendance

The Attendance tool setup.

2 Key Steps with Attendance

Reminders

Relevant Questions

How come I cannot clock in/out?

Troubleshooting Clock In/Out Issues

Reminders

Relevant Questions

Can I clock in/out when I’m not in the office or working from home?

Verify Remote Clock Permission

Reminders

Relevant Questions

Attendance appeal.

Attendance Appeal

Reminders

Relevant Questions