FAQ
Accounts, notifications and more answers to the most frequently asked questions!
Wall
FAQ-ID：1105
Wall is the space that exists in each workplace, group and your buddy where you can see all the workplace, group or buddy posts and activities, including Notes, Tasks, Polls, Events, Files and Albums.
Wall is also a great place to locate past posts when you forget who posted them or where they are posted!
1 │ What is Wall?
Wall is bulletin board where team activities are posted, and there is a wall for the workplace level, group level and buddy level.
- The workplace wall is for workplace level posts and activities posted by the entire workplace.
- The group wall contains the group posts and activities posted by a particular group, and each group has its own wall.
- The buddy wall contains the buddy posts and activities posted between you and your buddy, and there is wall for you and each buddy.
2 │ What is the dashboard wall?
The Dashboard Wall is a shortcut to all the posts and activities across the entire workplace, including workplace, groups, buddies, WorkDo Network and Private Space. So if you remember certain activities or posts, use the dashboard wall to swiftly locate them.
- The Dashboard Wall contains the activities and posts of the workplace, all the groups you are in, and between you and all your buddies.
- The Dashboard Wall in the WorkDo Network contains the activities and posts of the Network, all the groups you are in, and between you and all your buddies.
- The Dashboard Wall contains all your personal activities and posts.
3 │ The benefits using the wall：
- View all activities and posts in one place.
All the posts of the 8 basic collaboration tools in the workplace are chronologically listed, the wall gives users a quick glance of all the tool posts. Users can also create and edit posts with just a few clicks! Easy-peasy! - Pinned posts.
Posts like Announcements, Notes, Tasks, Events and Polls can be pinned on the top of the wall highlighting their importance. So users can easily identify posts that are important. - Find posts with ease!
The wall has a search function to help users locate posts, and the keywords used are saved for your convenience! Use it to your advantage!
Now that you know what the wall is for, isn’t it time to give it a try?
Enter Dashboard Wall
Plan：All plans
Permission：All users
Interface：AppWeb
Steps：
STEP │ App
- Click Dashboard.
- Click Dashboard Wall on the top to enter into Dashboad Wall.
STEP │ Web
- Click Dashboard.
- Click Wall to enter into Dashboard Wall.
FAQ-ID：1107
Wall is where team posts are published.
The wall is essential to the function of your team because it consists of posts that team members published that require the attention of the entire team. To publish a post, just simply click the + icon and select a tool to publish posts.
Publish a Post
lan：All plans
Permission：All users
Interface：AppWeb
Steps：
- Use the Dashboard Wall to select a wall to publish posts. Choose from workplace, group or buddy wall. Same for WorkDo Network and your Private Space.
- Click the
icon. - Select a tool.
- Fill out all necessary information and click post.
Reminder
- Workplace, WorkDo Network and Private Space are independent levels, so you must switch to the right domain before publishing a post.
- The workplace wall can be used for workplace admins only instead of all members, and once set, the admins are allowed to post on the wall.
- The group walls will be accessible to you if you are a group member, and the same goes for buddy walls.
Relevant Questions
Who is allowed to search or view my posts?
Pin important posts to the wall.
What’s the file upload size in WorkDo?
Share a post or forward a post?
How do I edit or delete a post?
What does a wall do?
What’s the difference between discard and delete in an event or task?
What is Wall? What is the difference between Wall and Dashboard Wall?
Ways to create tool posts.
What does the “Do” button do?
What are tools?
WorkDo web general navigation.
WorkDo app general navigation.
FAQ-ID：1106
Although WorkDo promotes team collaboration, we understand that at times, information compartmentalization is crucial in carrying out certain tasks, and some sensitive information should not be made available to everyone in the workplace.
How does WorkDo handle information and at each level?
Well, if you have been wondering about this, then this FAQ is for you! Before answering this question, let’s go over the concept of “posts”.
When you use any one of the basic collaboration tools, a post will be created in the chatroom and wall notifying the others, this is a tool post.
To publish a post, you will first need to select an appropriate level, may it be the workplace, private space, or WorkDo Network. Once published, the tool post will be seen on the wall, tool wall, and in the chatroom.
One exception to this is that when using the Events and Tasks tools, creators are asked to select participants, and only participants will be able to view Events and Tasks posts pertaining to them.
- Viewable by all level members │ All members in the level will be able to view, comment and reply to the post.
- Viewable by creators and participants only │ Only the creators and selected participants will be able to view, comment and reply to the post.
So it is completely normal that your Dashboard Wall contains different notifications and posts to other team members, and not all posts will be made public to all members to search and view.
Post Search
Plan：All plans
Permission：All users
Interface：AppWeb
Steps：
- You may begin your post search from
- Advanced search
- Use keywords, Post-ID, Edit Time and Creaor to search for the post you are looking for.
- You can also use the Service Item Type and Update Time to filter the posts.
- Click on one of the search result to view the post.
Relevant Questions
How to publish a wall post?
How to create a tool post?
How to edit or delete a post?
What are tools are available for use?
What’s the difference between discard and delete in an event or task?
Share a post or forward a post?
Could I remind members of unread posts or unfinished tasks?
What are tools?
What does the “Do” button do?
Can I set only admins are allowed to post at the workplace level?
FAQ-ID：1109
Wall is the place to find all the posts in chronological order. So if you ever need to edit or delete a post, the wall is the quickest way to do so.
Note that, you can designate post viewers. And after editing a post, you will be asked if you’d like to notify others about the changes made. Post deletion on the other hand will not send out notifications when the post is removed from the wall.
Edit a Post
Plan：All plans
Permission：All users
Interface：AppWeb
Steps：
- Either enter the wall page or the dashboard wall page.
- Find the post to edit.
- Edit
- App │ Click the
icon then select Edit. - Web │ Click the checkmark icon on the upper-right-hand corner then select Edit.
- App │ Click the
- Make the necessary changes.
- Click Save to finish.
- Notify members of changes made?
- No │ Small changes that do not require members’ immediate attention.
- Yes │ Important changes that require members’ immediate attention.
- The post will carry an Edited label and will be chronologically displayed on the wall.
Delete a Post
Plan：All plans
Permission：All users
Interface：AppWeb
Steps：
- Either enter the wall page or the dashboard wall page.
- Find the post to delete.
- Delete
- App │ Click the icon then select Delete.
- Web │ Click the checkmark icon on the upper-right-hand corner then select Delete.
- App │ Click the
- Confirm the action to delete the post.
Reminders
- Only the post creators and the level admins are allowed to edit and delete posts. Everyone else can react, comment or share the posts.
- You may select members to notify regarding the changes made to a post.
- Click the icon in the post using the app version to find out what other actions you can perform.
Basic Tools
FAQ-ID：1118
Posts created on the wall and chatroom using the any of the 8 collaboration tools are considered as tool posts.
You can create a tool post by:
- Clicking the + icon on main workplace pages.
- From the wall.
- From the tool page.
- From the chatroom (App only).
When a new tool post is published, it will appear on the wall and in the chatroom. Let’s have a look on how it’s done!
Publish a Tool Post
Plan：All plans
Permission：All users
Interface：AppWeb
Steps：
- Select the desired tool.
- Create
- App │ Click icon on the bottom-right-hand corner.
- Web │ Click the desired tool button.
- App │ Click
- Fill out the necessary fields (Title, date, location, links, photos and files, etc.).
- Click Post to publish.
Publish a Tool Post from the Chatroom
Plan：All plans
Permission：All users
Interface：AppWeb
Steps：
- Select the desired chatroom to post.
- Click the + icon on the bottom-left-hand corner.
- Select a tool.
- Fill out the necessary fields (Title, date, location, links, photos and files, etc.).
- Click Post to publish.
Reminders
- There is a setting that only allows admins to publish posts in the workplace level.
- The Announcement tool is only for the workplace level. Tools displayed in each level will be displayed depending on the availability and member authorization.
- The Albums tool is not supported in the app version of WorkDo.
- When a post is published, a notification will be sent to the participants, and if it pertains to all members of a level, then the post is sent to the chatroom.
Relevant Questions
Who is allowed to search or view my posts?
Can I set only admins are allowed to post at the workplace level?
Share a post or forward a post?
Pin important posts to the wall.
How to edit or delete a post?
Could I remind members of unread posts or unfinished tasks?
How to set an event alarm?
What’s the difference between discard and delete in an event or task?
How to upload photos to an album?
What’s the file upload size in WorkDo?
What are the basic tools?
WorkDo web general navigation.
WorkDo web general navigation.
FAQ-ID：1086
Did you know pinning important posts to the top of the wall is a great way of keeping everyone well-informed and in the loop? Well, you do now!
Tool posts like Announcements, Notes, Tasks, Events, Files, Links and Polls can all be pinned, so when you need to make sure everyone in the team knows their priority, you can pin posts on the top of the wall and make sure they won’t be overlooked! Of course, you can unpin the posts when they expire.
If there are multiple posts pinned to the top of the wall, they will be chronologically listed.
Pinning Posts
Plan：All plans
Permission：All usersLevel admins
Interface：AppWeb
Steps：
- Enter the post that you wish pin or unpin.
- Click the icon on the upper-right-hand corner.
- Pin or Unpin
- Pin │ Pin a post on the top of the wall.
- Unpin │ Unpin a pinned post from the top of the wall.
Reminders
- Posts that are not open to all cannot be pinned.
- Only the level onwer and admins pin posts. members are allowed to like , comment and share.
- Click the icon to see what other actions you can perform.
Relevant Questions
Who is allowed to search or view my posts?
Share a post or forward a post?
What’s the difference between discard and delete in an event or task?
Could I remind members of unread posts or unfinished tasks?
How do I check off a task when it’s completed?
What is Wall?
What are the basic and advanced tools?
FAQ-ID：1121
Did you know that you could send reminders to those who have not responded to your posts?
No, you do not have to take forever and text them individually. Simply use the post reminder feature to send a reminder to those who have yet to read or respond to your post! This feature applies to Announcements, Notes, Tasks, Events and Polls, you just need to be the post creator or the level admin to send out the reminders.
- Announcements & Notes │ Send read reminders.
- Tasks │ Send task reminder.
- Events │ Send participation reminder.
- Polls │ Send vote reminders.
The post reminder will be sent to the chatroom if you and the reminding member are buddies, else it will be sent to the notification center.
Send Post Reminders
Plan：All plans
Permission：All users
Interface：AppWeb
Step：
- On the post page.
- Send reminders.
- App │ Click the icon on the upper-right-hand corner and select Remind.
- Web │ Click the checkmark icon the upper-right-hand corner and select Remind.
- App │ Click the
- Select members to send the reminders. (The system would list members who have yet to read or responded by default.)
- Click Done in the app version and the Remind button in the web version to send out the reminders.
Reminders
- Only the post creator or level admins are allow to send out reminders, else you may only like, comment and share the post.
- Click the icon to see what other actions you can perform.
Relevant Questions
Who is allowed to search or view my posts?How do I check off a task when it’s completed?
How to create a tool post?
How to edit or delete a post?
What’s the difference between discard and delete in an event or task?
The “Do” button or the “+” button, which one do I use?
What are the basic and advanced tools?
FAQ-ID：1087
You can share or forward posts depending on the situations. We’ll explain further!
│ Share or Forward
-
Share
Tools such as Announcements, Notes, Tasks, Events, Files, Links and Polls can all be shared. You can use the the share function to obtain the post link and share it with other buddies, groups, workplaces or even external apps. However, the people you share the link with must have the authority to view the post to view the content.
-
Forward
When you forward a post, you basically republish a post in its entirety, so in the eyes other users, you are the post creator. You can forward a post to your buddies, groups or workplaces.
Share a Post
Plan：All plans
Permission：Users with viewing access
Interface：AppWeb
STEPS │ App
- On the post page.（Announcements, Notes, Tasks, Events, Files, Links & Polls）
- Click the icon on the upper-right-hand corner.
- Select Share.
- Select a destination.
- Share to WorkDo │ Select a workplace, group or buddy to share, then select to either share it to the chatroom as a link or to Notes.
- Chatroom │ The Post link will be shared to the chatroom.
- Notes │ You will share the post by creating a new post in Notes.
- Share to external apps │ Select an app to share the post as a link.
- Copy link │ Copy the post link and paste it to other people or apps you wish.
- Share to WorkDo │ Select a workplace, group or buddy to share, then select to either share it to the chatroom as a link or to Notes.
- The people you share the link with must have the authority to view the post in order to view the content.
STEPS │ Web
- On the post page.
- Click the checkmark icon the upper-right-hand corner.
- Click Share.
- Copy the post link and share it as you wish.
- The people you share the link with must have the authority to view the post in order to view the content.
Forward a Post
Plan：All plans
Permission：Users with viewing access
Interface：AppWeb
Steps：
- On the post page.（Notes, Files & Links）
- Click the icon on the upper-right-hand corner.
- Click Forward.
- Select a workplace.
- Select a group or buddy.
- Click Next to forward the post.
Reminder
- Click the icon to see what other actions you can perform.
Relevant Questions
Who is allowed to search or view my posts?
Pin important posts to the wall.
How to create a tool post?
How to edit or delete a post?
Could I remind members of unread posts or unfinished tasks?
What’s the file upload size in WorkDo?
What’s the difference between discard and delete in an event or task?
What are the basic and advanced tools?
FAQ-ID：1130
Upon creating a new photo album you will be asked to upload photos and videos, but there’s some limitations you need to know.
│ Upload Limitations │
- File Size │ A single file size is limited to 50 MB or below.
- Files │ You may select up to 20 files in a single upload using the app version, the web version on the other hand has no limit.
Follow the steps below to upload photo and videos to WorkDo!
Upload Photos & Videos to Albums
PLan：All plans
Permission：All users
Interface：AppWeb
STEPS │ App
- Switch to the Albums tool.
- Select an album to upload.
- Click the + icon.
- Select up to 20 photo or video files to upload.
- Click Done to begin the upload process. A notification will be sent to the chatroom informing members of this upload when completed.
STEPS │ Web
- Switch to the Albums tool.
- Select an album to upload.
- Click the Upload Photos button.
- Select the files then review them before uploading.
- Once confirmed click the Save button to upload the files. A notification will be sent to the chatroom informing members of this upload when completed.
Reminders
- If your workplace is set to only admins may publish posts, other members will not be able to upload files to the albums.
- Currently, the drag-and-drop gesture is not support for uploading media files.
FAQ-ID：1089
For any reason, if you would like to halt an ongoing event or a task you can either use the Discard or Delete function, so long that you are the event or task creator or the level admin. But what is the difference?
│ Discard or Delete?
-
Discard
When an event or task is discarded, it is halted and cannot be resumed. All participants will be notified and the post will be kept in the chronological order for record keeping or references.
-
Delete
When an event or task is deleted, participant will not be notified and the post will be deleted completely. Please note that, deleted data cannot be recovered once the action is executed.
Discard an Event or Task
Plan：All plans
Permision：MemberPost creator or level admin
Interface：AppWeb
Step：
- Enter the event or task post.
- Discard.
- App │ Click the icon the the upper-right-hand corner and select Discard.
- Web │ Click the option button next to the tooll label on the upper-right-hand corner and select Discard.
- App │ Click the
- Confirm the action in the pop-up window. Participating members will be notified of this action, but the post will be kept for references.
Reminders
- Only the post creator and level admin may perform the discard action, else, members can only like, comment, share and forward the post.
- You may notify selected participants or all participants when discarding an event or task.
- A discarded event or task cannot be resumed. You can only create a new event or task.
- For the app version, click the icon in the post to see what other actions you can perform.
Relevant Questions
Who is allowed to search or view my posts?
Pin important posts to the wall.
How do I check off a task when it’s completed?
The “Do” button or the “+” button, which one do I use?
How to create a tool post?
How do I edit or delete a post from the wall?
Could I remind members of unread posts or unfinished tasks?
What are the basic and advanced tools?