Main Settings
FAQ-ID：1067
As a workplace admin, you can choose not to allow members to create groups, public or private. And because this limitation does not apply to workplace admins, only workplace members, so workplace admins can still create groups whenever they need to.
- Public Groups │ Searchable by anyone in the workplace and are open to all members.
- Private Groups │ Unsearchable by anyone in the workplace and must be invited to join the groups.
Enable or Disable Group Creation
Steps：
- Click Workplace Settings.
- Select Workplace Privacy.
- Check appropriate options in the Members Can Create Groups section.
- Public Groups │ Allow members to create public groups.
- Private Groups │ Allow members to create private groups.
- Both Turned On │ Members can freely create public or private groups.
- Both Turned Off │ Members are not allowed to create groups.
Reminder
- WorkDo designed workplace, group and buddy levels for different types of collaboration, so generally speaking, we do not recommend that you disallow members from creating both public and private groups. However, if you are concerned about certain sensitive information, you may opt to disable members from creating private groups.
Relavent Questions
Who is allowed to invite new members into workplaces or groups?
Allow members to use their nickname?
Can I use the workplace level for admins only?
Can I bind the company email domain when I created the workplace using a free email domain?
What do different roles do in a workplace or group?
How to add admins to workplaces or groups?
How do I join other public groups in the workplace?
Why can’t I find groups to join?
Groups
FAQ-ID：1048
If you think WorkDo is another run-of-the-mill messenger app, it can’t be further from the truth! WorkDo is far more powerful than that! We’ll explain further.
- What’s the difference in terms of workplace and groups in WorkDo? How is WorkDo better than conventional messengers?
- When should I create groups?
- How do I create groups?
1 │ Workplace or groups?
Workplace is the highest level in WorkDo, and it comprises every member in the workplace, so if there are company-wide tasks or discussions, we recommend you stick to the workplace, otherwise, you could create groups based on departments, projects, topics for dedicated purposes.
With the kind of flexibility WorkDo provides, focused conversations and information compartmentalization are sure to follow.
Pros in Group ：
-
- Engaged Conversation
Unlike other messengers, you could create groups for topic-oriented discussions, keep everyone in the loop, and most importantly, cut down your decision-making time. - Reduced Interferences & Focused Effort
Think of it this way, in principle, anything posted in the workplace is viewable by everyone, thus, a group becomes an independent workspace and only group members are notified when things happening are pertaining to the group. This effectively reduces workplace interferences and allows members to stay focused on the tasks at hand.
ExampleIn a team of 30 members, Group A has 7 people. You will only receive notifications from Group A if you are part of the group. You will not be notified about anything in this group even if you are the workplace creator or admin.
- Engaged Conversation
- Collaboration Tools for Improved Efficiency
Tools such as Tasks, Events, Notes, Polls, etc. are designed to help your team track project progress, focus effort and improve communication with different groups and channels.
2 │ Can I Create Groups?
If the workplace admins allow members to create groups, memebr are able to freely create groups upon joining the workplace.
Group Creation Permission Check
Steps：
- At the workplace page.
- Click the Workplace Settings (Click the gear icon for the web version).
- Select Workplace Privacy.
- View the option of Members Can Create Groups for permission.
3 │ Create Groups
If permission allows, you are free to create groups based on teams, departments, projects or any topics you wish to enhance your team communication.
Create Groups
Steps：
- At the workplace page.
- Click Create Group.
- Fill out the group name, description and image. At this step, the web version is allowed to set the group privacy.
- Click Done to finish. (If you are using the App version, you will continue the following steps).
- A pop-up window asking to set the group privacy, auto accept join requests and who are allowed to send invitations.
- Click Next to select group members.
- And there, you are done!
Reminders
- All members are free to view all the public information at the workplace level, unless
- The items are designated to specific members upon posting.
- Tools that are only available to specific members.
- Group Privacy can be changed at a later date using the Group Settings.
Relevant Questions
Can I join multiple workplaces with my account?
How do I join other public groups in the workplace?
Can I control members from creating public or private groups?
How to add admins to the workplaces or groups I own?
How to activate / deactivate a tool?
How do I chat and use audio calls?
How do I delete a group?
FAQ-ID：1050
Joining the right groups not only improves your collaboration effort but also helps you assimilate into the company culture. Wanna know what public groups in the workplace you can join? Find out now!
Click the Public Groups on the Workplace page and you will find all the public groups available to join.
Join Public Groups
STEPS │ App
- Click the Workplace tab. (See WorkDo app general navigation)
- Click the Public Groups next to the Do button.
- Select groups and click Join.
STEPS │ Web
- Click the
icon. (See WorkDo web general navigation) - Click Public Groups.
- Select groups and click Join.
- Alternatively, you can click the public groups icon on the side menu to join groups.
Reminders
- Public Groups (N): The N represents the avilable public groups you can join.
- If the Auto Accept option is turned off, your join request needs to be approved by the group admin before joining the groups
- If the Auto Accept option is turned on, you will join the groups immediately.
FAQ-ID：1051
There are a few possible reasons why you can’t find groups to join, such as workplace is not allowed to create groups, all groups are private or you are blocked by the groups.
Unable to Find Groups Troubleshoot
STEP 1 │ View Public Groups
All groups with privacy set to public will you be able to find them in the public groups and join.
Learn how to find public groups here!
STEP 2 │ Workplace Does Not Allow Creating Groups
See if your workplace allows group creation.
STEP 3 │ Check if Groups are Private
If your workplace allows creating groups and you are unable to find groups to join, it’s most likely that they are set to private or there aren’t any. Should this happen, you will need to ask workplace admins or team members to verify.
- No groups have been created │ Please ask someone for verify.
- Groups are private
01. Ask the group admins to check the privacy settings │ Go to Group Settings > Group Privacy > See whether the group has been set to private.
02. Ask a group member or admin to invite you to the group.
STEP 4 │ Blocked by Group Admins
When a member has been blocked by the group they are also unable to find it unless the group admin unblock them using the Group Settings..