FAQ
Accounts, notifications and more answers to the most frequently asked questions!
FAQ-ID：1157
It is possible that duplicated employee profiles got created during your trial period trying to bring employees into your workplace. “So how do I delete the duplicated profiles?” you ask. Well, just change the status of the profiles to Suspend or Terminate then you can delete the profiles for good.
If an employee’s profile has been deleted but he/she has not left the workplace, then he/she can only use the basic tools from this point on; all other advanced tools that require an employee profile to function will be locked. However, said employee’s past records and data will be kept for perusal.
Under normal circumstances, every employee only has one employee profile, and the workplace HR Staff could change the profile status accordingly to reflect the employment status.
Steps：
ReminderFAQ-ID：1034
Typically, the company benefits are paused for employees who are on leave without pay (LWOP). So how to process employees who are on leave without pay in WorkDo?
Employee tenure will be paused for those who are on leave without pay. And, for workplaces that have enabled Leave Pro, it will stop delving out leaves for them. So this is a necessary and important setting that the workplace HR staff must know!
If you have a leave type for leave without pay for your team to select, or the employee has formally filed a request for taking leave without pay, it is still strongly recommended that you set the employee status to suspend through the HR tool to accurately reflect this change.
Set LWOP Employee Status to Suspend
If your role is HR Staff in the HR tool, you may use the web version of WorkDo and follow the steps below to set LWOP employees to suspend status.
1 │ Suspend
2 │ Resume
RemindersHow does WorkDo handle the data and records of resigned employees?
What do I do when employees resign from their posts?
Why is there’s a member with two employee profiles?
An employee left the workplace or was removed by mistake, is there a way to rectify it?
Why do I have limited tool access?
The HR tool setup.
What settings in HR are required for new employees?
FAQ-ID：1002
Does WorkDo retain the messages, posts and records of resigned employees?
For a virtual workspace to operate seamlessly, it is important to know how data is being handled, especially for resigned employees. Fortunately, you came to the right place!
When employees are suspended, terminated even deleted, so long they haven’t left the workplace, all their chat histories, posts, files, records and data are still intact. However, when they have left the workplace, then things will be a little different.
1 │ Buddy Level
2 │ Group and Workplace levels
3 │ Private Space & WorkDo Network
Employee claims the ownership of his/her WorkDo account, and the posts in their Private Space and the WorkDo Network are retained forever unless deleted by them.
Reminder