FAQ
Accounts, notifications and more answers to the most frequently asked questions!
FAQ-ID：1153
Generally speaking, employee applications and approvals are sent to their corresponding department managers for signing, however, in certain scenarios, this may not be possible. This is why the workplace admins should set dotted-line managers to help sign off and process the employee requests.
All employee request forms follow the organizational chart set in the HR tool for approvals. Setting dotted-line managers will make sure that the workflow will not be impeded.
This setting has to be done using the web version of WorkDo, so please log into WorkDo from a web browser and follow the steps below to set the dotted-line managers.
Steps：
RemindersFAQ-ID：1045
If you approve a leave request and it still got escalated, it’s most likely that it has met the criteria of auto-escalate rules.
There are auto-escalation rules in Leave Pro that will escalate the requests to the upper management when the rules are met.
The auto-escalation rules are set to ensure that the workplace management is aware when employees are taking long leaves, so the company can better allocate its resources. If you are a workplace manager, you may ask the HR Staff of Leave Pro to verify or change the rules of auto-escalation.
Steps：
Reminder