Archives

How do I change the notification settings?

FAQ-ID：1092

When there’s an update related to the tools you use to interact with your team, you will receive a push notification on your mobile device when you are not actively using WorkDo. The Notification Center will display all the updates with a numeric value representing the number of new updates.

The notification methods include alert sound, vibration and daily reminder count. You could also opt to receive notification alerts, email alerts, event alarms and chat alerts of the selected groups and workplaces. Please follow the steps below to personalize your notification settings.

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How come sometimes chat messages are received later than the notifications?

FAQ-ID：1094
WorkDo strives to provide the best team collaboration service to our users, as such, we work hard to make sure that WorkDo maintains optimal performance simultaneously across all devices in real-time. However, in rare situations, the system may take a moment to process the messages resulting in a slight delay.

Users could follow the methods below to troubleshoot the delay problem, just in case! […]

Notification delay.

FAQ-ID：1095
Don’t want to miss out on important discussions in the workplace? Don’t want to be left out of the loop? Well, WorkDo’s customizable notification settings will make sure that you always stay on top of things!

WorkDo’s notifications settings can be personalized to users’ preferences, including chat notifications, event notifications, and even the daily to-do list notifications, etc.

In rare circumstances, notifications may be delayed due to a number of reasons. Should this occurs, please follow the instructions below to troubleshoot the problem. […]

About notification center.

FAQ-ID：1096
Your notification bell will be sure to pop up when you engage in a collaborative effort with your team. When it does, a number next to the notification bell tells you how many notifications there are and what you need to focus on.

Notifications include posts, comments, likes, chat messages, etc. With the help of the notification center, you are sure to stay on top of things!
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What is Wall? What is the difference between Wall and Dashboard Wall?

FAQ-ID：1105
Wall is the space that exists in each workplace, group and your buddy where you can see all the workplace, group or buddy posts and activities, including Notes, Tasks, Polls, Events, Files and Albums.

Wall is also a great place to locate past posts when you forget who posted them or where they are posted! […]

Who is allowed to search or view my posts?

FAQ-ID：1106
Although WorkDo promotes team collaboration, we understand that at times, information compartmentalization is crucial in carrying out certain tasks, and some sensitive information should not be made available to everyone in the workplace.

How does WorkDo handle information and at each level?

Well, if you have been wondering about this, then this FAQ is for you! […]

Message recall or delete? What’s the difference?

FAQ-ID：1080
Have you ever sent a message to the wrong person? Embarassing, isn’t it? We understand, we all made that mistake once or twice. Well, the good news is that you can rectify it!

All your text messages, stickers, emojis, media and locations are retractable within the first 10 minutes in the chatroom. Delete, however, doesn’t have a time restriction. Recalling and deleting messages will not send out any chat notifications to other members.

The difference：

  • Delete │ Delete will only delete messages in the original sender’s chatroom, the rest of the group members are still able to view the messages.
  • Recall │ By recalling a message, all group members are no longer able to view the message. Recall is only available for 10 minutes after the message is sent and “This message has been recalled” text will replace the original message.

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How do I edit or delete a post from the wall?

FAQ-ID：1109
Wall is the place to find all the posts in chronological order. So if you ever need to edit or delete a post, the wall is the quickest way to do so.

Note that, you can designate post viewers. And after editing a post, you will be asked if you’d like to notify others about the changes made. Post deletion on the other hand will not send out notifications when the post is removed from the wall. […]

How to activate or deactivate a tool?

FAQ-ID：1112 Can’t find the tools you are looking for? Are there tools that your team doesn’t need? Want a cleaner UI? Tools like Attendance, HR, and Approvals that help improve your workflow and operations are what we categorize as advanced tools, and you can choose to activate and deactivate these tools if you so desire.[…]