How do I send feedback or report an error?

FAQ-ID:1202
Aside from the Contact Us page on the official website, you could also use the built-in feedback function to send us your questions, comments, or report errors.

Follow the instructions below and take advantage of this feature and send us your constructive comments or suggestions for improvements and we just might make them happen! Together, we make WorkDo even better! […]

What does the “Do” button do?

FAQ-ID:1111 For an all-in-one collaboration app, WorkDo houses many tools, and the “Do” button shows all the services and tools you can use within your workplace, group, or buddies. It also a shortcut that takes you to the toolbox to see all the available tools you can use. Whatever you need, just hit the Do[…]

How do I view past feedback and replies I received?

FAQ-ID:1203
You can use the feedback function to ask us questions, send in feedback or give us a word of encouragement!

All past feedback and questions are available in the feedback history in chronological order; a red dot next to the feedback indicates that you have received a reply from WorkDo Support. And a comment section is available if you’d like to provide more information or communicate with the support team. […]

What are tools?

FAQ-ID:1110 All the tools you need in one place, just Do it! Communication, collaboration, resource management, WorkDo knows what you need! WorkDo amassed all the tools you need to collaborate seamlessly, allowing employees to be more flexible, responsive and productive. Tap the Do button to switch instantly tools or enter the toolbox! A dedicated toolbox[…]

Why do I have limited tool access?

FAQ-ID:1113 Designed with company structure and access control in mind, WorkDo’s tools offer different roles (permissions) for each advanced tool. So, if there are certain functions that you can’t seem to locate, it is possible that you do not have the right tool role to access them. If this is the case, please ask the[…]

Share a post or forward a post?

FAQ-ID:1087
You can share or forward posts depending on the situations. We’ll explain further!

│ Share or Forward

  • Share

    Tools such as Announcements, Notes, Tasks, Events, Files, Links and Polls can all be shared. You can use the the share function to obtain the post link and share it with other buddies, groups, workplaces or even external apps. However, the people you share the link with must have the authority to view the post to view the content.

  • Forward

    When you forward a post, you basically republish a post in its entirety, so in the eyes other users, you are the post creator. You can forward a post to your buddies, groups or workplaces.

[…]

About tool availability.

FAQ-ID:1114
Here’s a few possibilities if there are tools that are not available for use.

  • Unable to use Notes, Tasks, Events or other basic tools.
    This is due to the option Who Can Post is set to owner and admins in the the Workplace Privacy.
  • Unable to use Attendance, Leave Pro, CRM or other advanced tools.
    Only the workplace admins and group admins have the authority to decide what advanced tools to make available to team members. If you are unable to use any of the advanced tools, please check whether the tools have been activated or your permission to use the tools, aka, your tool roles.

[…]