Account
FAQ-ID：1024
Can I change my login email or mobile number?
The mobile number I used to register WorkDo is no longer in use, can I change it?
The workplace HR Staff asked me to change my registered email/mobile number to join the workplace. How do I do that?
If you need to change or update your log in account, choose any one of the below methods to do so!
Change Registered Account
1 │ Change registered account? Why not bind another account instead?
WorkDo allows account binding, so you can create a joint account by simply adding another account you want to use for login.
Use federated account for faster log in.
2 │ Can’t join the workplace? Please bind the account that was designated by the workplace HR Staff.
When the HR Staff invited you to join the workplace via a designated email or mobile number, your account must bind that email or mobile number in order to accept the invitation and join the workplace.
What happens if my WorkDo registration account differs from my Workplace Verification Account?
3 │ Make sure you have bound the new account before deleting the old ones.
The system will send the account verification code to your registered email/mobile number, so be sure that you have successfully added your new login email/mobile number before deleting the old emails or mobile number.
How do I unlink login accounts?
4 │ How do I receive system notification emails when I registered using a mobile number?
If the HR tool is disabled in your workplace, you can add an email as your login account to receive system notification emails; if the HR tool is enabled in your workplace, simply ask the HR Staff to update your login emails to receive the system notification emails.
Buddies
FAQ-ID：1057
Due to personal privacy reasons, every user can select the different methods of how they would like to be found, including Do-ID, email or mobile number.
- Do-ID
Every Do-ID is unique, so using the Do-ID is the surefire way to search out and add buddies. - Email / Mobile Number
If your coworkers are using federated accounts, meaning that they have bound an email or mobile number to their accounts, you can use either information to search them out and add them as buddies.
So how come I still can’t find coworkers even when I have entered their information correctly?
This is probably due to they do not permit others to search them out using their Do-ID, email or mobile number in Methods of Finding Me settings. Once they have allowed being searched out by other users, you may try to add them as buddies again.
Methods of Finding Me
Steps：
- Methods of Finding Me
- App │ Click the
icon on the main function screen > Click App Settings > Click Methods of Finding Me. - Web │ Click the
icon > Click App Settings > Click Methods of Finding Me on the side menu.
- App │ Click the
- Verify settings
- Do-ID, Email, Mobile Number and Display Name.
- Public Email and Mobile Number to allow others to view the information.
- Change Settings
- Toggle the button to allow or deny each option.
WorkDo Network
FAQ-ID：1057
Due to personal privacy reasons, every user can select the different methods of how they would like to be found, including Do-ID, email or mobile number.
- Do-ID
Every Do-ID is unique, so using the Do-ID is the surefire way to search out and add buddies. - Email / Mobile Number
If your coworkers are using federated accounts, meaning that they have bound an email or mobile number to their accounts, you can use either information to search them out and add them as buddies.
So how come I still can’t find coworkers even when I have entered their information correctly?
This is probably due to they do not permit others to search them out using their Do-ID, email or mobile number in Methods of Finding Me settings. Once they have allowed being searched out by other users, you may try to add them as buddies again.
Methods of Finding Me
Steps：
- Methods of Finding Me
- App │ Click the icon on the main function screen > Click App Settings > Click Methods of Finding Me.
- Web │ Click the icon > Click App Settings > Click Methods of Finding Me on the side menu.
- App │ Click the
- Verify settings
- Do-ID, Email, Mobile Number and Display Name.
- Public Email and Mobile Number to allow others to view the information.
- Change Settings
- Toggle the button to allow or deny each option.