FAQ
Accounts, notifications and more answers to the most frequently asked questions!
WorkDo_FAQ
Notifications
FAQ-ID：1094
WorkDo strives to provide the best team collaboration service to our users, as such, we work hard to make sure that WorkDo maintains optimal performance simultaneously across all devices in real-time. However, in rare situations, the system may take a moment to process the messages resulting in a slight delay.
Users could follow the methods below to troubleshoot the delay problem, just in case!
Troubleshoot Message Delay
Plan：All plans
Permission：All users
Interface：AppWeb
Troubleshoot：
- Relaunch the app or browser.
- App │ Exit the app and update WorkDo to the latest version and log in again.
- Web │ Close the web browser and open a new browser and log in to your WorkDo account again.
- Maintain a stable connection.
If you are on traveling in high speed, ie., on a high speed train or on the freeway, a stable connection may not be maintained on your device, resulting the delay. Please make sure your device has a stable connection and relaunch the app. - Check the cellphone signal reception.
If you are in areas where signal coverage is weak, you may experience a delay, please check with your service provider. It will be fixed when you have returned to areas with a stable connection. - Refresh the chatroom or click the notification to refresh the messages.
Reminders
- Please ask someone to send you a message to verify whether the delay has been resolved once the troubleshooting has been performed. Should the problem persists, please use the feedback for assistance.
- WorkDo supports multi-device operation, all posts, messages and actions are synced across all devices with the exception of notifications that are based on each device’s notification settings.
FAQ-ID：1095
Don’t want to miss out on important discussions in the workplace? Don’t want to be left out of the loop? Well, WorkDo’s customizable notification settings will make sure that you always stay on top of things!
WorkDo’s notifications settings can be personalized to users’ preferences, including chat notifications, event notifications, and even the daily to-do list notifications, etc.
In rare circumstances, notifications may be delayed due to a number of reasons. Should this occurs, please follow the instructions below to troubleshoot the problem.
Troubleshoot Notification Delay
Plan：All plans
Permission：All users
Interface：AppWeb
Troubleshoot：
- Relaunch the app or web browser.
- App │ Exit the app and update WorkDo to the latest version and log in again.
- Web │ Close the web browser and open a new browser and log in to your WorkDo account again.
- Make sure the device notification permission is grant to WorkDo.
- Device │ Check the WorkDo is allowed to send notifications by your device’s notification settings.
- PC │ Click the lock icon in front of the URL in your web browser to change the notification settings.
- Check your WorkDo notifications are turned on.
- Maintain a stable connection.
If you are on traveling at a high speed, ie., on a high-speed train or on the freeway, a stable connection may not be maintained on your device, resulting in the dealy. Please make sure your device has a stable connection and relaunch the app. - Check the cellphone signal reception.
If you are in areas where signal coverage is weak, you may experience a delay, please check with your service provider. It will be fixed when you have returned to areas with a stable connection. - About dealy on iOS 13.
We have identified that some users may experience notification delay using iPhones running on iOS 13. If you are experienceing a delay please log out of WorkDo and then log in again to resolve this issue.
Reminders
- WorkDo supports multi-device operation, all posts, messages and actions are synced across all devices with the exception of notifications that are based on each device’s notification settings.
- Please ask someone to send you a message to verify whether the delay has been resolved once the troubleshooting has been performed. Should the problem persists, please use the feedback for assistance.
- Different PCs, devices and operating systems may name the notification settings differently, please consult each hardware, software provider.
FAQ-ID：1096
Your notification bell will be sure to pop up when you engage in a collaborative effort with your team. When it does, a number next to the notification bell tells you how many notifications there are and what you need to focus on.
Notifications include posts, comments, likes, chat messages, etc. With the help of the notification center, you are sure to stay on top of things!
1 │ WorkDo Notification Center
The notifications are all things that are important and pertaining to you, such as published posts, edits, likes received, comments left, or approved leaves, expenses, overtime applications and other requests. So keep checking back to WorkDo and make sure you don’t miss out on important stuff.
- Unread │ Blue background
- Read │ Grayed out
2 │ Dashboard Notifications
When you receive different types of tool notifications, the dashboard will also show numbers next to the corresponding tools, this helps you quickly identify what needs your attention.
- Unread │ A read dot or a number next to the tools
- Read │ No indicators
Reminder
- Please refer to this FAQ to change your notification settings.
FAQ-ID：1099
The Oppo brand of smartphones has turned off apps’ notification setting by default; please follow the instructions to change WorkDo’s notification setting.
Enable Notifications on an Oppo Smartphone
Plan：All plans
Permission：All users
Interface：AppWeb
Steps：
-
- Open up WorkDo and click the … icon for More Settings, then click app settings followed by Notification Settings. Make sure the notification is turned on. (Read-around: How do I change the notification settings?)
- Enter the device Settings menu and click App Management, then select WorkDo from your list of apps and clcik Notifications. Turn on the different types of notifications you would like to receive from WorkDo.
- Open up WorkDo and click the … icon for More Settings, then click app settings followed by Notification Settings. Make sure the notification is turned on. (Read-around: How do I change the notification settings?)
Caution！
You must repeat the steps to turn on the notifications when you delete and reinstall WorkDo.