Question 1

Can I clock in/out when I'm not in the office or working from home?

Accepted Answer

FAQ-ID：1164
Whether you are visiting clients, working on-site or working from home, so long the HR Staff has permitted you to clock in/out from remote sites, then you are allowed to clock in/out anywhere. Follow the instructions below to see if remote clock is enabled for you.

Verify Remote Clock Permission

Plan：FreePaid

Permission：All users

Interface：AppWeb

Steps：

Select the Attendance tool.
Click Settings > Clock Methods.
Remote Clock.
- All Allowed │ All members are allowed to clock remotely,
- Not Allowed │ Remote clock is disabled to all members.
- By User │ Meaning some members are allowed to clock remotely.
Return to the last screen.
Click the Clock In/Out screen. If you are outside of the set clocking ranges and Remote Clock is shown, then you are allowed to remote clock in/out.

Reminders

Remote Clock uses your device's GPS location for clocking in/out.
If you are working from home or on-site, you may provide your physical location for the HR Staff to set a GPS location for you to clock in/out, too.
If your workplace has a mobile workforce or sales team who are running from place to place, we recommend you use our Check In tool instead.

Relevant Questions

I forgot to clock-in or clock-out. What do I do?
How come I cannot clock in/out?
Attendance tool setup.
What do different roles do in a workplace or group?
How to activate the Attendance tool?

Question 2

Attendance appeal.

Accepted Answer

FAQ-ID：1163 Life can be hectic, and we understand that employees are bound to forget to punch in or punch out once in a while, and your sales force doesn't always sit behind desks and punch in and punch out like the rest of the team. But what happens to employees' irregular work hours? This is when the appeal function comes in. When you file an appeal, you may input a new clock in/out time, this provides a way to rectify your attendance records and make sure that your salary won't be affected.

Attendance Appeal

Plan：FreePaid

Permission：All users

Interface：AppWeb

STEPS │ App

Select the Attendance tool.
Date selection.
- Click main function My > Stats (Monthly) > Late Clock or Early Clock
- Click main function Clock In/Out > Click the date or use the arrow keys to select the date to appeal.
Click Appeal.
Fill out the time and relevant information.
Click Save to send the appeal request to the manager for approval.

STEPS │ Web

Select the Attendance tool.
Click Clock In/Out Records.
Click the Appeal button next to a record.
Fill out the time and relevant information.
Click Save to send the appeal request to the manager for approval.

Reminders

If 0 is shown in the Late Clock/Early Clock in the Stats (Monthly) in the app, it means you have a perfect attendance.
Click the main function My > My Claims to verify whather your appeal request has been approved.

Relevant Questions

I forgot to clock-in or clock-out. What do I do?
How come I cannot clock in/out?
Attendance tool setup.
What do different roles do in a workplace or group?
How to activate the Attendance tool?

Question 3

Can I clock in/out when I'm not in the office or working from home?

Accepted Answer

FAQ-ID：1164
Whether you are visiting clients, working on-site or working from home, so long the HR Staff has permitted you to clock in/out from remote sites, then you are allowed to clock in/out anywhere. Follow the instructions below to see if remote clock is enabled for you.

Verify Remote Clock Permission

Plan：FreePaid

Permission：All users

Interface：AppWeb

Steps：

Select the Attendance tool.
Click Settings > Clock Methods.
Remote Clock.
- All Allowed │ All members are allowed to clock remotely,
- Not Allowed │ Remote clock is disabled to all members.
- By User │ Meaning some members are allowed to clock remotely.
Return to the last screen.
Click the Clock In/Out screen. If you are outside of the set clocking ranges and Remote Clock is shown, then you are allowed to remote clock in/out.

Reminders

Remote Clock uses your device's GPS location for clocking in/out.
If you are working from home or on-site, you may provide your physical location for the HR Staff to set a GPS location for you to clock in/out, too.
If your workplace has a mobile workforce or sales team who are running from place to place, we recommend you use our Check In tool instead.

Relevant Questions

I forgot to clock-in or clock-out. What do I do?
How come I cannot clock in/out?
Attendance tool setup.
What do different roles do in a workplace or group?
How to activate the Attendance tool?

Question 4

Attendance appeal.

Accepted Answer

FAQ-ID：1163 Life can be hectic, and we understand that employees are bound to forget to punch in or punch out once in a while, and your sales force doesn't always sit behind desks and punch in and punch out like the rest of the team. But what happens to employees' irregular work hours? This is when the appeal function comes in. When you file an appeal, you may input a new clock in/out time, this provides a way to rectify your attendance records and make sure that your salary won't be affected.

Attendance Appeal

Plan：FreePaid

Permission：All users

Interface：AppWeb

STEPS │ App

Select the Attendance tool.
Date selection.
- Click main function My > Stats (Monthly) > Late Clock or Early Clock
- Click main function Clock In/Out > Click the date or use the arrow keys to select the date to appeal.
Click Appeal.
Fill out the time and relevant information.
Click Save to send the appeal request to the manager for approval.

STEPS │ Web

Select the Attendance tool.
Click Clock In/Out Records.
Click the Appeal button next to a record.
Fill out the time and relevant information.
Click Save to send the appeal request to the manager for approval.

Reminders

If 0 is shown in the Late Clock/Early Clock in the Stats (Monthly) in the app, it means you have a perfect attendance.
Click the main function My > My Claims to verify whather your appeal request has been approved.

Relevant Questions

I forgot to clock-in or clock-out. What do I do?
How come I cannot clock in/out?
Attendance tool setup.
What do different roles do in a workplace or group?
How to activate the Attendance tool?

WorkDo_FAQ

FAQ

Attendance

Can I clock in/out when I’m not in the office or working from home?

Verify Remote Clock Permission

Reminders

Relevant Questions

Attendance appeal.

Attendance Appeal

Reminders

Relevant Questions