{"id":7306,"date":"2022-02-22T09:30:04","date_gmt":"2022-02-22T09:30:04","guid":{"rendered":"https:\/\/portal.workdo.co\/en\/?post_type=ufaq&#038;p=7306"},"modified":"2022-03-23T07:07:08","modified_gmt":"2022-03-23T07:07:08","slug":"1133","status":"publish","type":"ufaq","link":"https:\/\/portal.workdo.co\/en\/ufaqs\/1133\/","title":{"rendered":"The payment failed, how do I resolve it?"},"content":{"rendered":"<p><span style=\"color: #aaaaaa;\">FAQ-ID\uff1a1133<\/span><br \/>\n<span style=\"text-decoration: underline;\">What should I do when there is a payment error?<\/span><\/p>\n<p>The system will charge your credit card on file when additional members are added to the workplace or your workplace plan subscription is up. If the system fails to collect the payment, you will see the payment reminder when you log in to WorkDo, as well as receive the payment reminder email.<\/p>\n<p>Please verify the following:<\/p>\n<ul>\n<li>Is the credit card on file activated or expired? \u2502 Please <a id=\"faqs-link\" class=\"ewd-ufaq-post-margin\" href=\"https:\/\/portal.workdo.co\/en\/ufaqs\/1071\/\" target=\"_blank\" rel=\"noopener noreferrer\">change the credit card information on file<\/a>.<\/li>\n<li>Insufficient funds? \u2502 The credit card on file may have reached its limit, please contact your card issuer to resolve this.<\/li>\n<\/ul>\n<p>If you are within 14 days of payment renewal, you may follow the steps below to submit the payment, else the you&#8217;ll need to <a id=\"faqs-link\" class=\"ewd-ufaq-post-margin\" href=\"https:\/\/portal.workdo.co\/en\/ufaqs\/1004\/\" target=\"_blank\" rel=\"noopener noreferrer\">make a new plan purchase<\/a>.<\/p>\n<p>Please follow the steps below to send the payment if your credit card has none of these problems.<\/p>\n<div class=\"secondary\">\n<h5>Send Payment<\/h5>\n<p><a id=\"faqs-link\" class=\"ewd-ufaq-post-margin\" href=\"https:\/\/portal.workdo.co\/en\/ufaqs\/1071\/\" target=\"_blank\" rel=\"noopener noreferrer\"><\/a><a id=\"faqs-link\" class=\"ewd-ufaq-post-margin\" href=\"https:\/\/portal.workdo.co\/en\/ufaqs\/1071\/\" target=\"_blank\" rel=\"noopener noreferrer\"><\/a><a id=\"faqs-link\" class=\"ewd-ufaq-post-margin\" href=\"https:\/\/portal.workdo.co\/en\/ufaqs\/1071\/\" target=\"_blank\" rel=\"noopener noreferrer\"><\/a><\/p>\n<div class=\"icon\"><a id=\"faqs-link\" class=\"ewd-ufaq-post-margin\" href=\"https:\/\/portal.workdo.co\/en\/ufaqs\/1071\/\" target=\"_blank\" rel=\"noopener noreferrer\"><\/a><a id=\"faqs-link\" class=\"ewd-ufaq-post-margin\" href=\"https:\/\/portal.workdo.co\/en\/ufaqs\/1071\/\" target=\"_blank\" rel=\"noopener noreferrer\">Plan\uff1a<span class=\"disable\">Free<\/span><span class=\"active\"><\/span><\/a><a id=\"faqs-link\" class=\"ewd-ufaq-post-margin\" href=\"https:\/\/portal.workdo.co\/en\/pricing\/\" target=\"_blank\" rel=\"noopener noreferrer\">Paid<\/a><\/div>\n<div class=\"icon\">Permission\uff1a<span class=\"disable\">Member<\/span><span class=\"active\"><a id=\"faqs-link\" class=\"ewd-ufaq-post-margin\" href=\"https:\/\/portal.workdo.co\/en\/ufaqs\/1064\/\" target=\"_blank\" rel=\"noopener noreferrer\">Workplace Admin<\/a><\/span><span class=\"disable\"><a id=\"faqs-link\" class=\"ewd-ufaq-post-margin\" href=\"https:\/\/portal.workdo.co\/en\/ufaqs\/1116\/\" target=\"_blank\" rel=\"noopener noreferrer\">Tool Admin<\/a><\/span><\/div>\n<div class=\"icon\">Interface\uff1a<span class=\"disable\">iOS<\/span><span class=\"active\">Android<\/span><span class=\"active\">Web<\/span><\/div>\n<p>Steps\uff1a<\/p>\n<ol>\n<li><a id=\"faqs-link\" class=\"ewd-ufaq-post-margin\" href=\"https:\/\/portal.workdo.co\/en\/ufaqs\/1158\/\" target=\"_blank\" rel=\"noopener noreferrer\">Enter the Workplace Settings<\/a>.<\/li>\n<li><b>Click Payment<\/b>.\n<ul>\n<li>Android \u2502 Click Workplace Subscription.<\/li>\n<li>Web \u2502 Click Workplace Subscription.<br \/>\n<img loading=\"lazy\" class=\"alignnone size-full wp-image-7329\" src=\"https:\/\/portal.workdo.co\/wp-content\/uploads\/2022\/02\/WorkDo-01-FAQ-1133-01.png.png\" alt=\"\" width=\"1119\" height=\"510\" data-wp-pid=\"7329\"><\/li>\n<\/ul>\n<\/li>\n<p>&nbsp;<\/p>\n<li>Then select a method from below to send the payment.\n<ul>\n<li>a. Click Purchase from the Workplace Subscription page.<\/li>\n<li>b. On the Purchase History page, click on the latest failed payment record and click Purchase.<br \/>\n<a id=\"faqs-link\" href=\"https:\/\/portal.workdo.co\/wp-content\/uploads\/2022\/01\/WorkDo-02-FAQ-1133-03-02.png\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" class=\"alignnone size-full wp-image-7330\" src=\"https:\/\/portal.workdo.co\/wp-content\/uploads\/2022\/02\/WorkDo-01-FAQ-1133-02.png.png\" alt=\"\" width=\"1088\" height=\"809\" data-wp-pid=\"7330\"><\/a><br \/>\n&nbsp;<br \/>\n<a id=\"faqs-link\" href=\"https:\/\/portal.workdo.co\/wp-content\/uploads\/2022\/01\/WorkDo-02-FAQ-1133-03-03.png\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" class=\"alignnone size-full wp-image-7331\" src=\"https:\/\/portal.workdo.co\/wp-content\/uploads\/2022\/02\/WorkDo-01-FAQ-1133-03.png.png\" alt=\"\" width=\"1020\" height=\"477\" data-wp-pid=\"7331\"><\/a><br \/>\n&nbsp;<br \/>\n<img loading=\"lazy\" class=\"alignnone size-full wp-image-7333\" src=\"https:\/\/portal.workdo.co\/wp-content\/uploads\/2022\/02\/WorkDo-01-FAQ-1133-04.png.png\" alt=\"\" width=\"1076\" height=\"782\" data-wp-pid=\"7333\"><\/li>\n<\/ul>\n<\/li>\n<p>&nbsp;<\/p>\n<li><b>Verify Credit Card Information<\/b><br \/>\nClick Next if the credit card information is up-to-date, else click the Use Another Card on the upper-right-hand corner to use another card for this payment.<br \/>\n<img loading=\"lazy\" class=\"alignnone size-full wp-image-7335\" src=\"https:\/\/portal.workdo.co\/wp-content\/uploads\/2022\/02\/WorkDo-01-FAQ-1133-05.png.png\" alt=\"\" width=\"914\" height=\"374\" data-wp-pid=\"7335\"><\/li>\n<p>&nbsp;<\/p>\n<li><b>Verify the Pricing Information<\/b><br \/>\nVerify the pricing information, check the agreement box and click Check Out to finalize the payment. <a id=\"faqs-link\" class=\"ewd-ufaq-post-margin\" href=\"https:\/\/portal.workdo.co\/en\/ufaqs\/1071\/\" target=\"_blank\" rel=\"noopener noreferrer\">The credit card used for this payment will be used for future payments<\/a>.<br \/>\n<img loading=\"lazy\" class=\"alignnone size-full wp-image-7336\" src=\"https:\/\/portal.workdo.co\/wp-content\/uploads\/2022\/02\/WorkDo-01-FAQ-1133-06.png.png\" alt=\"\" width=\"915\" height=\"894\" data-wp-pid=\"7336\"><\/li>\n<\/ol>\n<\/div>\n<p>&nbsp;<\/p>\n<div>\n<h5><img src=\"https:\/\/portal.workdo.co\/wp-content\/uploads\/2018\/07\/ic-price-lightning-yellow-24.png\">Reminders<\/h5>\n<ul>\n<li>Only Android devices and the web version of WorkDo are able to handle the payment-related processes, if you are an iPhone user, please use the web version to do so.<\/li>\n<li>Please refer to this FAQ to <a id=\"faqs-link\" class=\"ewd-ufaq-post-margin\" href=\"https:\/\/portal.workdo.co\/en\/ufaqs\/1072\/\" target=\"_blank\" rel=\"noopener noreferrer\">calculate the total cost of your team<\/a>.<\/li>\n<li>The <a id=\"faqs-link\" class=\"ewd-ufaq-post-margin\" href=\"https:\/\/portal.workdo.co\/en\/ufaqs\/1108\/\" target=\"_blank\" rel=\"noopener noreferrer\">payment currency is determined by the region of your workplace<\/a> in WorkDo upon creation.<\/li>\n<\/ul>\n<\/div>\n<div class=\"secondary\">\n<h5>Relavant Questions<\/h5>\n<p><a class=\"link ewd-ufaq-post-margin\" href=\"https:\/\/portal.workdo.co\/en\/ufaqs\/1072\/\" target=\"_blank\" rel=\"noopener noreferrer\">What\u2019s WorkDo\u2019s billing policy?<\/a><br \/>\n<a class=\"link ewd-ufaq-post-margin\" href=\"https:\/\/portal.workdo.co\/en\/ufaqs\/1070\/\" target=\"_blank\" rel=\"noopener noreferrer\">Billing information update.<\/a><br \/>\n<a class=\"link ewd-ufaq-post-margin\" href=\"https:\/\/portal.workdo.co\/en\/ufaqs\/1071\/\" target=\"_blank\" rel=\"noopener noreferrer\">Credit card information update.<\/a><br \/>\n<a class=\"link ewd-ufaq-post-margin\" href=\"https:\/\/portal.workdo.co\/en\/ufaqs\/1108\/\" target=\"_blank\" rel=\"noopener noreferrer\">What payment currencies does WorkDo accept?<\/a><br \/>\n<a class=\"link ewd-ufaq-post-margin\" href=\"https:\/\/portal.workdo.co\/en\/ufaqs\/1004\/\" target=\"_blank\" rel=\"noopener noreferrer\">Is WorkDo free of charge?<\/a><br \/>\n<a class=\"link ewd-ufaq-post-margin\" href=\"https:\/\/portal.workdo.co\/en\/pricing\/\" target=\"_blank\" rel=\"noopener noreferrer\">What are the differences between Free Plan and Premium Plan?<\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>FAQ-ID\uff1a1133 What should I do when there is a payment error? The system will charge your credit card on file when additional members are added to the workplace or your workplace plan subscription is up. If the system fails to collect the payment, you will see the payment reminder when you log in to WorkDo,<a href=\"https:\/\/portal.workdo.co\/en\/ufaqs\/1133\/\">[&#8230;]<\/a><\/p>\n","protected":false},"author":18,"comment_status":"closed","ping_status":"closed","template":"","ufaq-category":[811],"ufaq-tag":[1128,1127,1129],"_links":{"self":[{"href":"https:\/\/portal.workdo.co\/en\/wp-json\/wp\/v2\/ufaq\/7306"}],"collection":[{"href":"https:\/\/portal.workdo.co\/en\/wp-json\/wp\/v2\/ufaq"}],"about":[{"href":"https:\/\/portal.workdo.co\/en\/wp-json\/wp\/v2\/types\/ufaq"}],"author":[{"embeddable":true,"href":"https:\/\/portal.workdo.co\/en\/wp-json\/wp\/v2\/users\/18"}],"replies":[{"embeddable":true,"href":"https:\/\/portal.workdo.co\/en\/wp-json\/wp\/v2\/comments?post=7306"}],"wp:attachment":[{"href":"https:\/\/portal.workdo.co\/en\/wp-json\/wp\/v2\/media?parent=7306"}],"wp:term":[{"taxonomy":"ufaq-category","embeddable":true,"href":"https:\/\/portal.workdo.co\/en\/wp-json\/wp\/v2\/ufaq-category?post=7306"},{"taxonomy":"ufaq-tag","embeddable":true,"href":"https:\/\/portal.workdo.co\/en\/wp-json\/wp\/v2\/ufaq-tag?post=7306"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}