{"id":6726,"date":"2021-05-06T07:46:04","date_gmt":"2021-05-06T07:46:04","guid":{"rendered":"https:\/\/portal.workdo.co\/en\/?post_type=ufaq&p=6726"},"modified":"2022-01-14T07:35:12","modified_gmt":"2022-01-14T07:35:12","slug":"1168","status":"publish","type":"ufaq","link":"https:\/\/portal.workdo.co\/en\/ufaqs\/1168\/","title":{"rendered":"How come I cannot clock in\/out?"},"content":{"rendered":"

FAQ-ID\uff1a1168<\/span>
\nThe Attendance tool in WorkDo is fairly straightforward, it offers employees to clock in\/out with their PCs\/phones via Wi-Fi\/GPS when they enter the preset ranges.<\/p>\n

If you cannot clock in\/out, it is typically one of these 4 reasons. 1. The Attendance tool settings are incomplete. 2. The device is not connected to the set Wi-Fi hotspot or in the set GPS range. 3. WorkDo hasn’t been given permission to access your device’s location. or 4. Unstable internet connection.<\/b><\/span><\/p>\n

Please refer to the steps below to troubleshoot the problem if you cannot clock in\/out with your device.<\/p>\n

<\/p>\n

\n
Troubleshooting Clock In\/Out Issues<\/h5>\n
Plan\uff1aFree<\/span>Paid<\/a><\/span><\/div>\n
Permission\uff1aAll members<\/a><\/span><\/div>\n
Interface\uff1aApp<\/span>Web<\/span><\/div>\n

Steps\uff1a<\/p>\n

    \n
  1. Have you completed the Attendance tool settings<\/a>?<\/b>
    \nThe settings include select employees who are required to clock, set the Wi-Fi hotspots and GPS locations, and whether     remote teams and work from home employees are allowed to remote clock<\/a>.<\/li>\n
  2. Make sure your device is connected to a set Wi-Fi hotspot.<\/b>\n