{"id":1096,"date":"2017-02-08T03:32:55","date_gmt":"2017-02-08T03:32:55","guid":{"rendered":"https:\/\/portal.workdo.co\/en\/?post_type=ufaq&#038;p=1096"},"modified":"2022-05-23T18:41:28","modified_gmt":"2022-05-23T18:41:28","slug":"1016","status":"publish","type":"ufaq","link":"https:\/\/portal.workdo.co\/en\/ufaqs\/1016\/","title":{"rendered":"Didn&#8217;t receive the verification SMS."},"content":{"rendered":"<p><span style=\"color: #aaaaaa;\">FAQ-ID\uff1a1016<\/span><br>Typically, when you <a class=\"link ewd-ufaq-post-margin\" href=\"https:\/\/portal.workdo.co\/en\/ufaqs\/1010\/\" target=\"_blank\" rel=\"noopener noreferrer\">sign up for WorkDo using a mobile number, email<\/a>, via <a class=\"link ewd-ufaq-post-margin\" href=\"https:\/\/portal.workdo.co\/en\/ufaqs\/1033\/\" target=\"_blank\" rel=\"noopener noreferrer\">federated accounts<\/a> or <a class=\"link ewd-ufaq-post-margin\" href=\"https:\/\/portal.workdo.co\/en\/ufaqs\/1052\/\" target=\"_blank\" rel=\"noopener noreferrer\">bind your account to the company email domain<\/a>, the system will automatically send a verification SMS to your device. If you did not receive the verification SMS for any reason, please follow the instructions below for troubleshooting.<\/p>\n<div class=\"secondary\">\n<h5>Fail to receive verification SMS<\/h5>\n<div class=\"icon\">Plan\uff1a<a href=\"https:\/\/portal.workdo.co\/en\/pricing\/\"><span class=\"active\">All plans<\/span><\/a><\/div>\n<div class=\"icon\">Permission\uff1a<a href=\"https:\/\/portal.workdo.co\/en\/ufaqs\/1064\/\"><span class=\"active\">All users<\/span><\/a><\/div>\n<div class=\"icon\">Interface\uff1a<span class=\"active\">App<\/span><span class=\"active\">Web<\/span><\/div>\n<p>Instructions\uff1a<\/p>\n<ol>\n<li>Please check if the mobile number is entered correctly then press &#8220;Resend&#8221; button to receive the verification SMS.<\/li>\n<li>You can go back to the previous page to reenter the mobile number if it is incorrectly entered.<\/li>\n<li>Verification method:\n<ul>\n<li>Verification SMS: Please contact your mobile service provider for your business SMS settings if you are still unable to receive the verification SMS after resending it.<\/li>\n<li>Verification Email: Please check your spam or junk folder first if you did not receive the verification email in your inbox.<\/li>\n<\/ul>\n<\/li>\n<li>Use other methods to sign up for WorkDo or <a class=\"ewd-ufaq-post-margin\" href=\"https:\/\/portal.workdo.co\/en\/contact-us\/\" target=\"_blank\" rel=\"noopener noreferrer\" id=\"faqs-link\">Contact Us<\/a> for assistance.<\/li>\n<\/ol>\n<\/div>\n<div class=\"secondary\">\n<h5>Relevant Questions<\/h5>\n<p><a class=\"link ewd-ufaq-post-margin\" href=\"https:\/\/portal.workdo.co\/en\/ufaqs\/1010\/\" target=\"_blank\" rel=\"noopener noreferrer\">How do I sign up for WorkDo?<\/a><br><a class=\"link ewd-ufaq-post-margin\" href=\"https:\/\/portal.workdo.co\/en\/ufaqs\/1015\" target=\"_blank\" rel=\"noopener noreferrer\">Using WorkDo on devices that are unable to receive SMS.<\/a><\/p>\n<\/div>\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>FAQ-ID\uff1a1016Typically, when you sign up for WorkDo using a mobile number, email, via federated accounts or bind your account to the company email domain, the system will automatically send a verification SMS to your device. If you did not receive the verification SMS for any reason, please follow the instructions below for troubleshooting. Fail to<a href=\"https:\/\/portal.workdo.co\/en\/ufaqs\/1016\/\">[&#8230;]<\/a><\/p>\n","protected":false},"author":6,"comment_status":"closed","ping_status":"closed","template":"","ufaq-category":[42],"ufaq-tag":[1019,1016,1264],"_links":{"self":[{"href":"https:\/\/portal.workdo.co\/en\/wp-json\/wp\/v2\/ufaq\/1096"}],"collection":[{"href":"https:\/\/portal.workdo.co\/en\/wp-json\/wp\/v2\/ufaq"}],"about":[{"href":"https:\/\/portal.workdo.co\/en\/wp-json\/wp\/v2\/types\/ufaq"}],"author":[{"embeddable":true,"href":"https:\/\/portal.workdo.co\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/portal.workdo.co\/en\/wp-json\/wp\/v2\/comments?post=1096"}],"wp:attachment":[{"href":"https:\/\/portal.workdo.co\/en\/wp-json\/wp\/v2\/media?parent=1096"}],"wp:term":[{"taxonomy":"ufaq-category","embeddable":true,"href":"https:\/\/portal.workdo.co\/en\/wp-json\/wp\/v2\/ufaq-category?post=1096"},{"taxonomy":"ufaq-tag","embeddable":true,"href":"https:\/\/portal.workdo.co\/en\/wp-json\/wp\/v2\/ufaq-tag?post=1096"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}